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Co-creation of service innovation in Europe


User feedback from the roadmap test site

User feedback and learning outcomes from the roadmap test site

Policy brief I

A policy brief to communicate the findings of the rapid evidence appraisal and the experiences from the pilot initiation.

Stakeholder matrix

Outcome of the projects' stakeholder analysis

Appraisal report

An appraisal report of the state of art of co-creation in Europe highlighting the best practices

National state-of-the-art reports

A brief national descriptive report by each partner presenting the existing policies of co-creation on a national, local and/or regional level

Project Steering Group member list

List of Steering Group members

Management structure

Description of the project team structure, including member list and responsibilities

A synthesis of evidence from implementation of all pilots

A synthesis of evidence from implementation of all pilots with learning material in written and visual forms to support the Road Map

Initial workshop report and pilot plans

Initial workshop report and pilot plans

Materials of initial findings and current trends in service co-creation

Materials of initial findings and current trends in service co-creation

IP rights plan and IP rights relevant instructions

IP rights plan and IP rights relevant instructions

A toolkit (written material) to accompany the video material

Written training material to accompany the video material (D7.3)

Analysis report of the Community Reporter insight stories collated

Analysis report including written summative analysis, edited digital extracts and an edited video that summarizes the user voice

Dissemination and communication strategy

Dissemination and communication strategy including schedules, different audiences and dissemination levels (national, European)

Policy brief III

A policy brief to communicate results of the project.

Policy brief II

A policy brief to communicate the findings from the co-creation process.

Updated project plan

Specified project plan with risk analysis

Pilot plans

Completion of pilot specific action plans for all pilots with the beneficiaries and stakeholders.

Exploitation plan

The relevant national networks and associations of public sector professionals will be mapped in the stakeholder analysis (WP1/M2). Stakeholder analysis will form a basis for the exploitation plan. Once the results of the pilot process are identified, the exploitation plan will be updated to match with the needs and knowledge challenges in the interface of public and private sector.


Articles in scientific publications (11) and in applied or professional magazines for the public sector (30) including eg. contributions to the Commissions websites (Horizon magazine) and social media (EUScienceInnov).

Conference papers

Presentation of project results in international conferences (representatives of academic partners attend 12 conferences). Presentations will be aimed eg. for EMES, International Research Conference on Social Enterprise; ECIE, European Conference on Innovation and Entrepreneurship; European Group for Public Administration, EGPA Annual Conference and ISPIM Innovation Conference

Progress report

This periodic report is delivered after the second year of implementation.

A policy roundtable

A roundtable discussion including event report

Seminars and roundtable discussions

Three international seminars and a final symposium are targeted to different interest groups and general public: 1. “New perspectives to co-creation” , Brussels, January 2018 2. “CoSIE pilots - from local learning to mutual development”, Bologna, 2019 3. “Big data and individual voices – learning the new sources of user voice”, Utrecht, 2020 4. Final symposium: “Roadmap to innovation in the public sector”, Helsinki, 2020 National seminar is organized in each partner country including a roundtable discussion with policy makers and interest groups.

Co-creation MOOC

An online course inspired by MOOC models (massive online open course) will be designed to increase the exploitation of co-creation insights, the employed methods, the results and recommendations from the evaluation reports and handbook materials of CoSIE. This implies preparing and adjusting project materials and data on co-creation methods and processes from project partners such as filmed and written data to be used in an online course module on co-creation in public services available for broad audience. MOOC is targeted to broad audiences and it endures the exploitation beyond the project lifetime.

Training of Community Reporters

Community reporter training programme for pilot beneficiaries.

Final Models and Architectural analysis

Final Models and summarizing architectural analysis based on the pilot process

Interim models

Interim models developed based on the pilots

Initial pilot models

Initial models developed

A roadmap for the co-creation of public services

A roadmap for the co-creation of public services

Videos from pilot topics and reports during project lifetime

Videomaterial from selected pilot topics and reports during project lifetime

Dissemination channels

Project dissemination channels are established (project website, project blog and project introduction (web) page in national languages)

Project identity and visual design

Project key message is defined and visual identity is designed (consisting visual design, project logo and project brochure).

Video-based training material

Video-based training material for the public sector on co-creation of services

Updated data management plan

Data management plan is updated on regular basis. Finalized data management plan will cover data re-use aspects beyond the project phase.

Data management plan

Developing data management plan for the open data pilot of Horizon.

Searching for OpenAIRE data...


ietämättömyyden tunnustaminen on viisauden alku (Ignorance is a bliss)

Author(s): Jalonen
Published in: Focus Localis, 2020
Publisher: Focus Localis

Samen werken aan een schonere buurt

Author(s): Sandra Geelhoed Eva Hijmans
Published in: sociaalbestek, December 2020, 2020, Page(s) 10-11
Publisher: Virtumedia

Een andere visie op dienstverlening in het publieke domein

Author(s): Eva Hijmans Rob Gründemann
Published in: sociaalbestek, December 2020, 2020, Page(s) 3-6
Publisher: Virtùmedia

Rijk beleid

Author(s): Esther Sarphatie; Sandra Geelhoe
Published in: sociaalbestek, December 2020, 2020, Page(s) 12-15
Publisher: Virtumedia

Rapid Evidence Appraisal of the Current State of Co-creation in Ten European Countries

Author(s): Alexandros Sakellariou
Published in: Reports from Turku University of Applied Sciences 251, Report 251,Turku 2018, 2018, Page(s) 1-46, ISBN 789522167033
Publisher: Turku University of Applied Sciences

Guidelines for Social Hackathon events

Author(s): Bugarszki, Zsolt; Lepik, Katri-Liis; Kangro, Kadri; Medar, Marju; Amor, Kristina; Medar, Marko; Saia, Koidu
Published in: 2021
Publisher: University of Tartu Library

Asi algab usaldusest. Kas puudega inimest usaldatakse?

Author(s): Kristina Amor
Published in: Puutepunktid, 87/Aprill 2020, 2020, Page(s) 20-22
Publisher: OU Haridusmeedia

Seniorzy z Popowic wiedzą, czego im potrzeba! Z ich pomocą powstał poradnik, który posłuży Europejczykom

Author(s): Marcelina Ławińska
Published in: Fakt, 2021
Publisher: Ringier Axel Springer Polska

Co-creation as a tool for Socially withdrawn youths well-being.

Author(s): Kirjavaien H., Nieminen V.,
Published in: 2021
Publisher: University of Vaasa

Hoe betrek je burgers erbij?

Author(s): Joep Binkhorst Jessica Dijkman
Published in: sociaalbestek, December 2020, 2020, Page(s) 7-9
Publisher: Virtumedia

COSMOS - The Co-creation Service Modelling System

Author(s): David Jamieson, Mike Martin, Rob Wilson
Published in: 2020
Publisher: CERN
DOI: 10.5281/zenodo.4058570

A közös alkotás ereje – Valós helyi igényekre és kollektív preferenciákra épülő új közszolgáltatási forma létrehozása (The power of co-creation -- Creating a new public service form based on real local needs and collective preferences)

Author(s): Judit Csoba, Fanni Maszlag
Published in: Parola – A Journal of Community and Social Development, 2021/3, 2021
Publisher: Közösségfejlesztők Egyesülete

A new agenda for co-creating public services

Author(s): Fox, Chris; Baines, Sue; Wilson, Rob; Jalonen, Harri; Narbutaite Aflaki, Inga; Prandini, Riccardo; Bassi, Andrea; Ganugi, Giulia; Aramo-Immonen, Heli (2021)
Published in: 2021
Publisher: Turun Ammattikorkeakoulu

A digitális technológia lehetőségei a programok működtetésében és fejlesztésében (Opportunities for using digital technologies in the development and operation of programs)

Author(s): Flórián Sipos
Published in: Nagyné Varga, I. (ed.): Útban a konyhakerti, kisállattartási programtól a Családi portaprogram felé (On the road from Gardening and Livestock Farming Program to Family Household Program)., 2021, Page(s) 27-30, ISBN 978615010009
Publisher: Esély

Co-creation a közszolgáltatások modernizációjában –– Lokális szolgáltatásfejlesztési kísérleteka közös alkotás módszerével (Co-creation in the modernization of public services –– Local service development experiments with the method of co-creation)

Author(s): Judit Csoba, Flórián Sipos (eds.)
Published in: 2021, ISBN 9789633189559
Publisher: Debrecen University Press

Early life weight patterns and risk of obesity at 5 years: A population-based cohort study

Author(s): Serena Broccoli, Olivera Djuric, Laura Bonvicini, Anna Maria Davoli, Elena Ferrari, Francesca Ferrari, Maria Elisabeth Street, Paolo Giorgi Rossi
Published in: Preventive Medicine, 134, 2020, Page(s) 106024, ISSN 0091-7435
Publisher: Academic Press
DOI: 10.1016/j.ypmed.2020.106024

The (im)possibilities of open data?

Author(s): David Jamieson, Rob Wilson, Mike Martin
Published in: Public Money & Management, 39/5, 2019, Page(s) 364-368, ISSN 0954-0962
Publisher: Blackwell Publishing Inc.
DOI: 10.1080/09540962.2019.1611240

The effect of Public Health/Pediatric Obesity interventions on socioeconomic inequalities in childhood obesity: A scoping review

Author(s): Francesco Venturelli, Francesca Ferrari, Serena Broccoli, Laura Bonvicini, Pamela Mancuso, Annalisa Bargellini, Paolo Giorgi Rossi
Published in: Obesity Reviews, 20/12, 2019, Page(s) 1720-1739, ISSN 1467-7881
Publisher: Blackwell Publishing Inc.
DOI: 10.1111/obr.12931

Piloting different approaches to personalised offender management in the English criminal justice system

Author(s): Chris Fox, Jordan Harrison, Caroline Marsh, Andrew Smith
Published in: International Review of Sociology, 28/1, 2017, Page(s) 35-61, ISSN 0390-6701
Publisher: Carfax Publishing Ltd.
DOI: 10.1080/03906701.2017.1422886

Debate: Re-humanizing the system—how storytelling can be used to bridge the divide between services and citizens

Author(s): Hayley Trowbridge, Michael Willoughby
Published in: Public Money & Management, 2020, Page(s) 1-2, ISSN 0954-0962
Publisher: Blackwell Publishing Inc.
DOI: 10.1080/09540962.2021.1981014

Evaluation of an intervention aimed at supporting new parents: the Baby Newsletter project

Author(s): Costantino Panza, Alessandro Volta, Serena Broccoli, Laura Bonvicini, Sally Kendall, Maddalena Marchesi, Paolo Giorgi Rossi
Published in: Italian Journal of Pediatrics, 46/1, 2020, ISSN 1824-7288
Publisher: Italian Journal of Pediatritics
DOI: 10.1186/s13052-020-00886-5

Co-Creation of Public Service Innovation Using Open Data and Social Media

Author(s): Harri Jalonen, Tuomo Helo
Published in: International Journal of Innovation in the Digital Economy, 11 10.4018/IJIDE.2020, 2020, Page(s) 64-77, ISSN 1947-8305
Publisher: International Journal of Innovation in the Digital Economy
DOI: 10.4018/ijide.2020070105

Describing the Process and Tools Adopted to Cocreate a Smartphone App for Obesity Prevention in Childhood: Mixed Method Study

Author(s): Paolo Giorgi Rossi, Francesca Ferrari, Sergio Amarri, Andrea Bassi, Laura Bonvicini, Luca Dall'Aglio, Claudia Della Giustina, Alessandra Fabbri, Anna Maria Ferrari, Elena Ferrari, Marta Fontana, Marco Foracchia, Teresa Gallelli, Giulia Ganugi, Barbara Ilari, Sara Lo Scocco, Gianluca Maestri, Veronica Moretti, Costantino Panza, Mirco Pinotti, Riccardo Prandini, Simone Storani, Maria Elisabeth Stree
Published in: JMIR mHealth and uHealth, 8/6, 2020, Page(s) e16165, ISSN 2291-5222
Publisher: Pubmed
DOI: 10.2196/16165

Co-creation of social services on the example of social hackathon: The case of Estonia

Author(s): Karmen Toros, Kadri Kangro, Katri-Liis Lepik, Zsolt Bugarszki, Ingrid Sindi, Koidu Saia, Marju Medar
Published in: International Social Work, 2020, Page(s) 002087282090413, ISSN 0020-8728
Publisher: SAGE Publications
DOI: 10.1177/0020872820904130

Co-Creation of Public Services in Poland in Statu Nascendi. A Case Study on Senior Co-Housing Policy at the Urban Level

Author(s): Aldona Wiktorska-Święcka
Published in: Polish Political Science Review, 6/2, 2018, Page(s) 26-54, ISSN 2353-3773
Publisher: SCIENDO
DOI: 10.2478/ppsr-2018-0012

‘Good stories get lost in bureaucracy!’ Cultural biases and information for co-production

Author(s): Sue Baines, Mike Bull, Val Antcliff, Lynn Martin
Published in: Public Money & Management, 2021, Page(s) 1-11, ISSN 0954-0962
Publisher: Blackwell Publishing Inc.
DOI: 10.1080/09540962.2021.1909941

Koronapandemian puhujapositiot sosiaalisen median lapsi- ja perheaiheisissa keskusteluissa

Author(s): Harri Jalonen, Jussi Kokkola
Published in: Media & viestintä, 43/4, 2020, ISSN 2342-477X
DOI: 10.23983/mv.100618

Understanding the association between mother’s education level and effectiveness of a child obesity prevention intervention: a secondary analysis of an RCT

Author(s): Serena Broccoli, Laura Bonvicini, Olivera Djuric, Silvia Candela, Anna Maria Davoli, Elena Ferrari, Costantino Panza, Simone Storani, Marco Tamelli, Alessandra Fabbri, Paolo Giorgi Rossi
Published in: Epidemiologia & Prevenzione, 44 (5-6), 2020, Page(s) 153-162, ISSN 1120-9763
Publisher: Zadig srl
DOI: 10.19191/ep20.5-6.s1.p153.085

The Hidden Side of Co-Creation in a Complex Multi-Stakeholder Environment: When Self-Organization Fails and Emergence Overtakes

Author(s): Harri Jalonen, Alisa Puustinen, Harri Raisio
Published in: Society as an Interaction Space - A Systemic Approach, 22, 2020, Page(s) 3-22, ISBN 978-981-15-0068-8
Publisher: Springer Singapore
DOI: 10.1007/978-981-15-0069-5_1

Co-housing of seniors – ’Open Popowice’ case study

Author(s): Mariusz Dybał
Published in: 2021, Page(s) 106-115, ISBN 978-83-66287-93-8
Publisher: Lodz University of Technology Press
DOI: 10.34658/9788366287938

Julkisten palvelujen yhteiskehittäminen: kaunista puhetta vai suomalaisen julkishallinnon arkea? (Co-creation of public services – nice talk or everyday practice in Finnish public administration?)

Author(s): Jalonen,H. Lehti, M.
Published in: Hallinon Tutkimus, Vol 37, 2018, Page(s) 140-147, ISSN 0359-6680
Publisher: Hallinon Tutkimus