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The Psychology of Administrative Burden

Project description

Administrative burdens in access to social benefits

Millions of citizens all over the world experience administrative burden or red tape when dealing with state bureaucracies, causing problems ranging from stress and stigma to lack of access to benefits. However, there is only a small amount of literature addressing these conditions and reasons behind such a universal phenomenon. The EU-funded POAB project will focus concern specifically on comprehensive studies of social benefit procedures, explaining reasons behind burdens, ways of coping with them, and the perception of resulting stigma and stress. It will use modified extant theory and innovative register, physiological and survey measurements combined with experimental methods to analyse the impact of existing rules on this burden.

Objective

The burdens of dealing with administrative rules and red tape in government are a fact of life around the world, ranging from small hassles to heavy burdens in the form of stigmatizing processes of proving eligibility and facing potential sanctions. In light of the immense importance of such burdens for millions of people and for the effectiveness of benefit programs, we know surprisingly little about the conditions that give rise to experiences of burden. POAB combines and extends extant theory and uses a unique combination of experimental methods and data to explain how, why, and for whom administrative rules are experienced as burdensome.

POAB studies comprehensive rules regarding unemployment and social benefits and will provide novel register, physiological, and survey measures of welfare benefit recipients’ experiences of burden. I develop and test three theories to explain differences in experiences of burden: 1) How resource scarcity causes cognitive load and hence reduces the ability to cope with rules; 2) How self-efficacy increases the ability to cope with rules; and 3) How perceptions of being undeserving cause stigma and stress.

POAB analyses the causal impact of rules on burden. To this end, I use a unique combination of complementary experimental methods in political science: 1) Cross-national lab experiments with physiological measurement and manipulations of rules, scarcity, efficacy and deservingness perceptions; 2) Cross-national survey experiments to assess different aspects of rules in different contexts; 3) Quasi- and field experiments to assess the impact of rules on register measures of burdens in a real-world context.

POAB offers a fundamentally new interdisciplinary approach by bridging the gap between research on administrative burdens and psychological perspectives. The project’s output will provide profound knowledge of citizens’ experiences of burden and the inequalities in such experiences among recipients of major welfare benefits.

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Topic(s)

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Funding Scheme

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ERC-STG - Starting Grant

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Call for proposal

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(opens in new window) ERC-2018-STG

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Host institution

AARHUS UNIVERSITET
Net EU contribution

Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.

€ 1 499 611,00
Address
NORDRE RINGGADE 1
8000 Aarhus C
Denmark

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Region
Danmark Midtjylland Østjylland
Activity type
Higher or Secondary Education Establishments
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Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

€ 1 499 611,00

Beneficiaries (1)

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