Nowadays, Digital Transformation is a must for organizations to stay in business. There are three principles guiding this transformation: agility, innovation and improved interactions. The ability to deliver them in an organizational context is what makes the newly established category of Digital Process Automation (DPA) tools a key enabler of this transformation. DPA tools are Low-Code/No-Code platforms focused on delivering intelligent business processes without need of IT personnel. With DPAs, such as FlowForma Process Automation(FF PA), business owners take control of their business processes and automate them quickly.
However, for everyday business it is important not only to automate processes but also take the right decisions when faced with a business problem. The cost of bad decisions can cost companies dearly (from an average €50,000 for a bad hiring to going out of business, such as with Blockbuster). As employees have to take decisions (individual or shared) in many steps of the business processes, lack of enough information makes them prone to irrationality and discretion, and, therefore, risky and costly for the business.
Our project FlowForma Learning (FF-Learning) proposes a DPA tool that enables an educated decision making in business processes based on advanced Machine-Learning (ML) technologies. This is a step forward in business automation as it will let businesses learn from their running processes and let decision-makers decide based on data-driven intelligence. FF-Learning will boost a company’s value by: 1) maximizing efficacy of decisions (40%); 2) reducing human error (33%); and 3) increase process productivity (50%).
We have set a list of future technical and commercial objectives that should positioned FF-Learning as a reference DPA. Initially targeting SMEs and departmental processes, FF-Learning is highly scalable and will allow the rapid implementation of digital transformation in companies of all sizes and business sectors.
