Ηow does an innovation agency assess a new or existing client in order to identify their capacity and potential for high growth? The former approach in which client needs and capacities are assessed by EEN consultants through simple forms is fast becoming obsolete as it rarely sees in depth on clients’ needs or provides an objective assessment in capacity and capability. Innovation services are in too many occasions standardised and do not take into account the rapid changing innovation ecosystem and the emergence of scale-ups and of new technologies that set the stage for advanced and tailor-made services to be provided by innovation agencies.
In order to cope with this new environment, client intake needs to be improved in order to approach new clients with better value propositions which address actual and contemporary client needs. Assessments should be in-depth, carried out according to a clearly defined baseline, connected to the reality of businesses, and updated on a regular basis.
The overall objective of Scale-ups Ready has been to enable the participating innovation agencies to exchange knowledge, know-how, and good practices on methodologies and tools for the assessment of scale-ups (including SMEs with high-growth potential) and customised support services, in order to develop better approaches for client intake and support of scale-ups.
The tools involved are: 1) IPscore® 2.2 2) smE-MPOWER ‘Business innovation roadmap tool’, and 3) Innovation Health Check assessment tool.