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Shift2Rail IP4 enabling Mobility as a Service and seamless passenger experience

Periodic Reporting for period 2 - Shift2MaaS (Shift2Rail IP4 enabling Mobility as a Service and seamless passenger experience)

Reporting period: 2020-01-01 to 2021-06-30

In a fast-moving environment, access to information about options for travel that is instant, easy to use, and attractive to customers, is very important. Therefore a one-stop-mobility shop, acting as a personal mobility assistant, is the key to offering citizens an alternative that challenges car ownership. This will not work without efficient public transport and rail networks.
The Shift2MaaS (S2M) project was launched in December 2018 to support the uptake of the IP4 technologies and overcome the technical and non-technical barriers for the adoption of new MaaS platforms. S2M aims to support the introduction of Shift2Rail (S2R) IP4 technology within the MaaS context by analysing the needs of the different stakeholders involved.

S2M's aim was to demonstrate the benefits of S2R IP4 through pilot demonstrations of (shared) mobility services and seamless passenger experience. In addition, S2M supported COHESIVE, another S2R IP4 project that aims to integrate the various technological innovations developed in the IP4 programme. To this end, S2M co-designed and tested solutions developed in the COHESIVE project. Services and data of 2M partners became a backbone of the COHESIVE Beta release.

The S2M impact was tested in three European sites (Lisbon, Malaga, and Central East Corridor (the Czech Republic and Germany). The lessons learned are shared with the S2R IP4 community. To sum up, S2M was built on and added to previous projects by making a connection to real environments. The content of the COHESIVE demonstration was enriched. The pilots were designed to cover different aspects: ticketing, data provision, etc., considering specificities of the demo sites and concrete operators. The S2M project contributed to the development and improvement of IP4 technologies. Thus, the COHESIVE Beta release is mostly based on the integration of services provided by Shift2MaaS.

The results of the pilots at the demo sites show that interest to such technologies exists. The conduction of the pilots can be considered as one more step towards seamless door-to-door mobility experience for passengers in these locations. S2M contributed to the development and improvement of IP4 technologies to provide a contribution to modal shift by providing a one-stop-shop offer with all relevant functionalities for travelling.
As S2M’ objective is to support the use of S2R IP4 technologies, the first months of the project were devoted to establishing a strong link with S2R’s call-for-members projects. Within the first period of the project, requirements for the demo sites where IP4 technologies are being tested were collected, IP4 functionalities were clearly described and scenarios and use cases were defined.
With regards to evaluation and impact assessment of the demonstrations, analysis of S2R MAAP and results of other S2R projects (e.g. GoF4R) to extract potential relevant KPIs was conducted. Development of the demand and cost regulation analysis has been realised.

The second period of the project was focused on the preparation of the pilots in three demo sites and conduction of the pilots. S2M provides two types of mobility scenarios for the S2M demo sites: the Adopted Scenarios draw new travel experiences enabled by available S2R IP4 technologies and the Recommended Scenarios depict new travel experiences enabled by current technologies and by additional features proposed by S2M as recommendations for future IP4 solutions. Furthermore, execution plans for all three demo sites were defined. One of the most important steps was preparation and provision of access to the environment, such as platforms and interfaces of the involved S2M Travel Service Providers that were used by the COHESIVE project to perform the pilots in all demonstration sites. Finally, pilots were conducted, including the internal testing of the IP4 solutions, recruitment of testers, and preparation of questionnaires for testers (to acquire KPIs). As an outcome, report of the pilots’ performance including the recommendations for further development of the IP4 solution was provided.

In addition, S2M evaluated the demonstrations from the operator perspective, establishing a common methodology and set of relevant KPIs for assessing the success of the “technology enablers”. At the same time, the consortium enhanced understanding of the impact of IP4 on passenger behaviour and demand through a combination of literature review and survey work. The key areas of the business model/regulatory framework were identified that need to be “worked on” to enable accelerated market uptake.
S2M Demonstrations of new solutions were important for two reasons:

(i) They provide data from the real world that can help with improving the solutions and understanding of how applicability of the solutions might be hindered by policy, regulations, technology uptake, legacy systems readiness.

(ii) To be successful, the solution should correspond to the real world and address the problems that passengers face.
S2M examined the present situation on the social demographic factors, current travel trends, MaaS concepts and schemes and its relationship with Travel Companion. It is evident that MaaS fits with the current urbanisation process and increasing travel demand. MaaS schemes can embody different attributes, certain features can be observed, such as transport modes included, available functionalities and employed technologies. It also appears that it could benefit travellers with extra services such as warning during trip disruptions and re-routing services.

In S2M, the Lisbon case study addresses this gap by surveying individual travellers and monetising their stated preferences for the various app functionalities. Results show that trip tracking emerges as a key functionality along with trip sharing and navigation. It seems people already expect or have access to planning and booking available for their trips. S2M then further evaluated the results, examining the potential for mode shift, especially for rail. Based on the improvements in travel experience from the app and some conservative assumptions, S2M estimated a 0.58% increase in rail demand for Lisbon, amounting to an extra 653 rail trips per day. In total, with all PT modes subject to improvements and demand uplifts S2M found that 731 car trips per day were substituted amounting to 10429 fewer km per day.
AS-IS scenarios development workshop in Lisbon
Kick-off meeting