The project included two different service packages for two different target groups:
WP1) KAM (Key Account Management) for EIC Pilot / SME Instrument, FET Open and Fast Track to Innovation beneficiaries
WP2) EIMC (Enhancing innovation management capacity of SME’s) for SMEs having significant innovation activities and a high potential for international growth
The KAM services included in the first meeting a presentation of the coaching principles as well as needs and gaps analysis (done by smE-MPOWER assessment tool). This was followed by listing potential coaches, support for the coach selection and coaching plan preparation and facilitating coach-SME-EASME interaction. The service package included approximately 2,5 days in Phase 1 and 4,5 days in Phase 2. The company specified actions depended on the companies' needs and schedule. The most common topics for coaching related to market entry, organisational development and fundraising, but the approach has been holistic and usually on strategic level. Mainly the results and feedbacks from the completed coaching activities have been positive and the benefits have included improved strategy, new business contacts and better operational practices. The clients have benefitted in receiving external expertise which is quite challenging to find by other means.
The KAM service was provided by Turku Science Park Ltd. The KAM service was performed to all Finnish SME Instrument beneficiaries, one FET Open and one FTI beneficiary, 79 SMEs altogether. The KAM process was completed with all coaching days reported for 26 companies.
The EIMC service included assessment of the SME innovation management capacity, typically by using IMP3rove Digital Quotient or smE-MPOWER. The next step of the service was creating an action plan based on the assessment and finally implementation of actions to tackle the innovation gaps found in the assessments. The actions done during the development phase were most often digitalisation of business activities but also business and innovation strategy, internationalisation, r&d process development, market and customer need understanding and finances. In EIMC service the average number of days used per case was about 7.
The EIMC service was performed and completed by Business Finland to 15 Finnish SMEs.