Description du projet
Améliorer la qualité du service à la clientèle grâce à une innovation high-tech conviviale
Un service à la clientèle inefficace peut être à l’origine de pertes de revenus conséquentes dans le secteur privé. L’insatisfaction des clients résulte principalement des sous-effectifs, du manque de connaissances et des incohérences en magasin. En vue d’améliorer la qualité du service à la clientèle et les ventes, le projet BOTSANDUS, financé par l’UE, présente Bo, un outil innovant et convivial qui combine sciences sociales, conception centrée sur la personne et ingénierie de pointe. Le robot Bo est capable d’approcher les clients de manière autonome, d’engager la conversation et de réagir aux émotions, offrant ce qui se fait de mieux en matière d’interactions homme-robot. Les quatre secteurs d’activité clés sur lesquels le projet mettra l’accent sont le commerce de détail, l’hôtellerie, les aéroports et l’immobilier.
Objectif
Bad customer service leads to losses of over £37Bn for companies in the UK and $87Bn in the US alone each year. The companies from retail, hospitality, airports and real estate-buildings, which are our four key business verticals, are facing issues of understaffing, lack of insights and in-store inconsistencies, leading to a high degree of customer unsatisfaction. Therefore, there is an urgent need of introducing new technologies to boost customer service quality and sales. BotsAndUs created Bo, a robot easy-to-use, able to autonomously approach and engage in conversation, reacting to emotions, with the best Human-Robot-Interaction features. This innovative breakthrough technology combines social sciences, human-centred design and cutting-edge engineering. The robot is unique, complex and superior to all other product on the market, leading to a cut of 70% of losses caused by bad customer service, yet at an affordable price. Bo was tested and presented to various international events and companies and there is currently a demand of over 1,000 units to be deployed immediately. Bo has been proven to work in prototype trials (TRL6), raising high interest from customers, receiving orders of about €300K. Our potential clients are from Europe, Middle East and USA. The technology is highly scalable and can be deployed easily within existing distribution systems. During Phase 2, BotsAndUs will develop a fully working demonstrator (WP2), install a production infrastructure (WP3), carry out full-scale trials with pilot partners (WP4) and prepare the business plan and commercialization strategy (WP5). BotsAndUs targets the global serviceable market currently worth about €5Bn annually, which thanks to technological advances is likely to explode. The goal is to reach a turnover of over €144Mil. in 5 years after Phase 2 implementation, creating multiple jobs within EU, while leading to a wealth of follow-on applications in the service robotics and autonomous technology industry.
Champ scientifique
Programme(s)
Régime de financement
SME-2 - SME instrument phase 2Coordinateur
SL8 5JE BOURNE END
Royaume-Uni
L’entreprise s’est définie comme une PME (petite et moyenne entreprise) au moment de la signature de la convention de subvention.