Improving customer service quality through easy-to-use high-tech innovation
Non-efficient customer service is a major cause of revenue loss in the private sector. Customer dissatisfaction is mainly a result of the businesses’ understaffing, lack of insight and in-store inconsistencies. Aiming to boost customer service quality and sales, the EU-funded BOTSANDUS project is introducing Bo, an innovative easy-to-use tool that combines social sciences, human-centred design and cutting-edge engineering. The Bo robot is able to autonomously approach customers, engage in conversation and react to emotions, with the best human–robot interaction features. The four key business sectors on which the project is focussing are retail, hospitality, airports and real estate.
Zaproszenie do składania wniosków
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