We have focused our efforts in the three verticals in this order: i) babies +12 months old; ii) young children 3 to 6 years old; and iii) elderly adults.
We have conducted in-depth analysis of the initial target markets: France, and Benelux (picked for geographical proximity and cultural affinity). We had time to conduct summary analysis of the remaining European countries. We have used tools and methods such as PESTLE, PORTER & SWOT analyses.
First, we have met with all French major retailers, and some in Belgium, the Netherlands. We have met with 3 leading mass catering French companies, which all provide centre-based day child with baby food in France and several other European countries, and also with the French #1 ‘crèche’ network, which notably operates subsidiaries in Germany, Belgium and Luxembourg, Switzerland. We have provided a leading frozen food company with samples. And we have surveyed dozens of customers to have an in-depth understanding of who they are, how they feed their babies, why do they regularly of occasionnaly buy Yooji products, etc.
In doing so, we have identified child minders ("nannies") as a huge, so far unexplored, target, at least and at first in France. Nannies are quite easy to identify and to contact, since they have to register to their ‘Conseil Départemental’ (County Council) and get licensed. So we have called and interviewed almost 50 nannies to understand how they work, their needs and difficulties, and thus we have identified some characteristics that would make them most responsive to Yooji products benefits.
Concerning baby food: we have concluded that it would be inappropriate to duplicate elsewhere in Europe the B2C go-to-market strategy we had followed from 2013 in France, much too costly and time-consuming. We would rather take advantage of the recent launch in July 2018 of the Yooji e-boutique, available at www.yooji.fr which has grown up at an impressive rate, with strong KPIs. This e-boutique is underpinned by a leading French logistician, which created in 2017 a department dedicated to express delivering frozen food throughout France. This logistician has unveiled that it will start in 2020 delivering fresh food products (between 0°C to 4°C) from France to several big European cities, such as Madrid and Bruxelles, where there usually live quite an important French expatriate community to start selling at, and that frozen food deliveries will follow in 2021. The best strategy for Yooji is to wait for this logistics solution and start exporting with a Direct-to-Consumer approach, and steer clear of established retail.
A B2B approach targeting crèche and and similar centre-based day care requirements does not seem feasible, but child minders do represent a very interesting opportunity Yooji can address through its D2C solution (eboutique): in 2020, Yooji will try to make a POC with an exclusively online offer dedicated to French nannies, which is already live on the website. Then, the model will be duplicated and expanded to other European countries, subject to availability to logistics solutions.
Concerning children 3 years old and over: further to our discussions with the very same retailers we have met in order to export frozen baby food with a B2C approach, we have concluded there is no feasible B2C go-to-market strategy in the short term (no go).
Dependent elderly people: the leading mass catering French companies we met to discuss of the crèche market potential have all concluded that Yooji products combine many interesting features in respect with most dependent elderly people: food safety, ductile texture (both tender and cohesive, easy to grab, to break into small bits and to chew) and palatability. One of this company has granted Yooji the opportunity to test finger foods acceptability by residents of two of their nursing homes. This test will start by the end of September 2019. Would this test be conclusive, Yooji and the catering company would start conceiving and building a new offer dedicated to most dependent elderly people, relying on Yooji technological assets and catering company in-depht knowledge of this market.