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A.I. enabled knowledge analysis automation to increase resilience, security and performance of Enterprise ICT systems.

Periodic Reporting for period 1 - RAIKA (A.I. enabled knowledge analysis automation to increase resilience, security and performance of Enterprise ICT systems.)

Reporting period: 2019-10-01 to 2020-09-30

As we can feel it more and more by each passing year of the 21st century, ICT is one of the foundations of our civilization. When any outages happen, they inevitably cause interruptions, often resulting in loss of revenues or customer satisfaction, but they may as well impact data security or, even worse, cause a life threatening situation.
ICT engineers who take care of these critical infrastructures, are working with complex deployments of interrelated and interconnected systems and technologies. They are tasked with ensuring that the systems and the services are always available, efficient and secure. Additionally they may need to work within the scope and requirements of specific regulatory compliance. For these tasks, they are using their own experience and also a wealth of available knowledge about the systems they are responsible for, in the form of Documentation, Support Knowledge Bases, Best Practice guides, Wikis, Online Forums, and Security Advisories.
Runecast has been providing ICT engineers utilising VMware virtualization technology with a solution called Runecast Analyzer, that is able to analyze the configuration and logs within the VMware environment, to identify potential outages, security issues and performance problems, before they turn into incidents and cause disruption of service. Runecast IT engineers leverage the wealth of knowledge about the VMware platform, to create rules and policies that automatically diagnose and identify potential threats and issues.
In order to cover more layers of the ICT critical infrastructures, an intelligent and scalable approach is required. An AI driven approach is the key vision for the future.
We initiated our project work on October 1st, 2019, with the foundation of the platform already being in development, or high level concepts were explored and documented in the last couple of years.
In this first reporting period, 57%(31 out of 54) of the project deliverables have been delivered and submitted, 5 are in progress during the reporting period and 18 are planned for the remainder of the project.

Runecast had very good progress on the technical side, with increasingly good coverage of new technologies. The architectural changes that are developed for the RAIKA project were leveraged and partly used to accelerate the delivery of new features (like custom profiles) and the new object model designed for the RAIKA knowledge automation allowed easy extension of the collector framework to cover new products and technologies(like NSX-T and vCloud Director).

Runecast also received several awards for the innovative products developed, for the efforts of providing a great work environment and was a finalist of the EIC Digital Challenge. Runecast was named a Gartner Cool Vendor, an extremely important recognition for top market analyst organization.

There were also significant challenges brought by the global COVID-19 pandemic, especially around the marketing approach, where our best results were coming from presence at conferences and events.
The impact of RAIKA as we see it now, compared to what we initially had in mind, is even more obvious, important and needed. There is a dire need for automated solutions like RAIKA, not only for the enterprise technologies we were planning to cover, but even more importantly on cloud, and other digitization enabling technologies and infrastructures.
Runecast named a cool vendor by Gartner
Runecast analyzer diagram