Objective
In 1995 the European Commission published a working document on a policy to promote quality in Europe. The document highlighted the importance of total quality management (TQM) in achieving competitiveness with Japan and the USA. It is recognised that universities and other education and training providers do not currently have the necessary graduate and post graduate programmes to cater for present and future needs in relation to TQM.
The aim of this pilot project is to develop the skills of people working in the public sector. It will implement a TQM process within this sector through a programme of training at all levels, using the business excellence model. This experience will be used to develop a training model which can be used in the manufacturing, service and public sectors. The products delivered by the partners will include a vademecum for use by other public sector agencies, a handbook for facilitators, case studies examining the experiences of the partners, a user's guide to the business excellence model, a resource database and training manuals on TQM techniques. These products will be disseminated through the European Association of Development Agencies, the university network and a series of regional workshops.
Impact
The programme will contribute to the development of the TQM/business excellence model as a holistic management system in the EU over the next 5 years.
Contract number : IRL/96/2/1458/PI/II.1.1.b/FPC
Domaine : Continuing vocational training
Contents :
Regional development
Products :
Training programmes/ curriculum
Tutorship
Computer/electronic-based materials
Public :
Workers in companies
Trainers, designers & managers of training programmes
Human ressources experts
Call for proposal
Data not availableFunding Scheme
CSC - Cost-sharing contractsCoordinator
Shannon-Co Clare
Ireland