Manufacturing, engineering and service status electronically negotiated for greatly enhanced response

Objective

MESSENGER will deliver advanced electronic communication of information between manufacturing organisations and their service networks, including extended enterprises and non-affiliated SME agents. An XML and XSL migration from EDI, an XML defined relational database meta language, an XML information processor, an intelligent search mechanism, a 3D/multimedia extranet, MPEG-4 compression, and LDMS radio transmission with WAP protocols, will be developed to transmit engineering data, including full technical manuals plus updates, to the service network and to receive back spares orders, consumer guarantee claims, product/service complaints and fault/repair information. This feedback will be routed for co-operative engineering to design, manufacturing and accounts departments, providing a mechanism for tracking actions to correct the situation for future deliveries by improved production processes and/or redesign, with management accounting for costs of problems and solutions.

Programme(s)

• FP5-IST - Programme for research, technological development and demonstration on a "User-friendly information society, 1998-2002"

Topic(s)

• 1.1.2.-2.3.3 - Enhanced consumer-supplier relationships

Funding Scheme

CSC - Cost-sharing contracts

Coordinator

ISOMATIC UK LIMITED

Address

Pimms Close 9
GU4 7YG Burpham, Guildford, Surrey
United Kingdom

Participants (7)

APLICACIONES DE INGENIERIA Y FORMACION S.L.

Spain

Address

Calle Galileo 82
28000 Madrid

CIMMEDIA LIMITED

United Kingdom

Address

Shelfield Lodge
B49 6JN Shelfield

IL SOLE 24 ORE S.P.A.

Italy

Address

Via Lomazzo 52
20154 Milano

IRISCUBE S.P.A.

Italy

Address

Via Filzi Fabio 41
20124 Milano

IZOMATIC LAB LTD

Bulgaria

Address

Andrey Lyapchev Blvd 4
1797 Sofia

MEADOWHOUSE ESPANA SL

Spain

Address

Calle De Las Cruces 6
28491 Navacerrada - Madrid

SIEMENS ELASA SA

Spain

Address

Parc 98 Poligono Industrial Malpica D Aptdo 796
50016 Zaragoza