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Content archived on 2024-05-24

Mass Market E-commerce Services Using Multi-language Natural Spoken Dialogues

Objective

The project is researching methods to extend the spoken human language technology capabilities of advanced mass market e-commerce services beyond their current capabilities for information provision into transactional services which are revenue generating and into customisable services where citizens can tailor the user interface to their own requirements.
Working in German, English and Italian, customisable e-commerce services are being developed for the financial services and travel industries.
The project is also addressing the specification of interface protocols and API drivers for interfaces between spoken HLT and HML Web resources such as enterprise databases.

Objectives:
The objectives of the project are to create advanced spoken HLT user interfaces which offer transactional and customisable user interfaces for mass market telephone-based consumer applications in the financial services industry and in the travel industry in Germany, UK and Italy. The work will extend to definition of interface standards for mass market to internet (HTML) data via spoken HLT systems.

Milestones:
The milestones of the project include creation of a spoken HLT demonstrator and Design Guide, Case Studies and a group of reference sites throughout Europe where other European companies will be welcomed to view the power of advanced spoken HLT technology and to learn how it can benefit their own enterprises. These aspects of the project will serve as key contributions to the concertation efforts of the IST Programme.

Fields of science (EuroSciVoc)

CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.

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Programme(s)

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Topic(s)

Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.

Call for proposal

Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.

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Funding Scheme

Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.

CSC - Cost-sharing contracts

Coordinator

THE UNIVERSITY OF EDINBURGH
EU contribution
No data
Address
OLD COLLEGE, SOUTH BRIDGE
EH8 9YL EDINBURGH
United Kingdom

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Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

No data

Participants (7)

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