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Mass Market E-commerce Services Using Multi-language Natural Spoken Dialogues

Objective

The project is researching methods to extend the spoken human language technology capabilities of advanced mass market e-commerce services beyond their current capabilities for information provision into transactional services which are revenue generating and into customisable services where citizens can tailor the user interface to their own requirements.
Working in German, English and Italian, customisable e-commerce services are being developed for the financial services and travel industries.
The project is also addressing the specification of interface protocols and API drivers for interfaces between spoken HLT and HML Web resources such as enterprise databases.

Objectives:
The objectives of the project are to create advanced spoken HLT user interfaces which offer transactional and customisable user interfaces for mass market telephone-based consumer applications in the financial services industry and in the travel industry in Germany, UK and Italy. The work will extend to definition of interface standards for mass market to internet (HTML) data via spoken HLT systems.

Milestones:
The milestones of the project include creation of a spoken HLT demonstrator and Design Guide, Case Studies and a group of reference sites throughout Europe where other European companies will be welcomed to view the power of advanced spoken HLT technology and to learn how it can benefit their own enterprises. These aspects of the project will serve as key contributions to the concertation efforts of the IST Programme.

Funding Scheme

CSC - Cost-sharing contracts

Coordinator

THE UNIVERSITY OF EDINBURGH
Address
Old College, South Bridge
EH8 9YL Edinburgh
United Kingdom

Participants (7)

BRITISH MIDLAND AIRWAYS LIMITED
United Kingdom
Address
Donington Hall, Castle Donington
DE74 2SB Derby
COMUNE DI ROMA
Italy
Address
Piazza Del Campidoglio 1
00186 Roma
DEUTSCHE BAHN REISE&TOURISTIK AG
Germany
Address
Stephensonstrasse 1
60326 Frankfurt
LAST MINUTE NETWORK LIMITED
United Kingdom
Address
4 Buckingham Gate
SW1E 6JP London
LLOYDS TSB BANK PLC
United Kingdom
Address
71 Lombard Street
EC3P 3BS London
LOQUENDO SPA
Italy
Address
Via Valdellatorre 4
10100 Torino
NORTEL NETWORKS UK LIMITED
United Kingdom
Address
Maidenhead Office Park, Westacott Way
SL6 3QH Maidenhead Berkshire