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MOBIlity Management SERVICE CENTRES

Objective

The MobiService Centres project will investigate the leading Mobility Management and Service centres in Europe in order to identify best practice. The results will show which facilities, systems and services, and which technologies, applications and methods should be adopted to provide better services and will demonstrate the implications for organisation structures, skills, benefits and costs. The project will then investigate the ease and requirements for transferability. The 'set' of essential MobiServices will be defined, and for each essential service the partners that do not currently offer that service will look in detail at how they could accept, and transfer the best practice example from another partner who does offer it.

Objectives:
The main objectives of the proposed MobiService Centres project are to analyse the multi-modal systems and services provided by the leading Mobility Management and Service Centres in Europe and to identify requirements for improving the services provided by them. The second main aim is to investigate the ease and requirements for transferability of systems and services and to develop guidelines and recommendations for their transfer. A third aim is to promote the take up and deployment of MobiServices by other European cities and regions (e.g. Stuttgart, Munich, Cologne, Berlin, Paris) by involving them in the project activities through a network of "followers" with common interests.

Work description:
Several Mobility and/or Traffic Management/Service Centres (collectively referred to here as MobiService Centres or MSCs) have been established in Europe in recent years, mainly as part of the large scale demonstration projects supported by the transport telematics sector of the EU's 4th Framework Programme for Research, or through national initiatives. They aim to collect information about conditions on the transport networks, and to provide traffic and travel advice. However, the Centres provide a wide range of different services, and vary considerably from one to another.

For example some offer only local information while others provide regional or even long-distance travel information; and some provide multi- and/or intermodal transport information, while others offer only monomodal traffic information. The aim of the MobiService Centres project is to investigate the multi-modal systems and services provided by the leading MSC's in Europe and to identify best practice. The project partners cities are Birmingham, Bristol, Frankfurt, Hannover, Toulouse, Bologna and the region of Hampshire. These cities and the region have the experience in the development and provision of MobiService Centres in Europe. Together with a user group of followers, they will investigate the systems and services provided by the leading MSCs in Europe in order to identify best practice. The investigation will be carried out by means of surveys, questionnaires and a workshop to learn the range and the details of mobility services available from the partners and other interested agencies. The results will show which facilities, systems and services, and which technologies, applications and methods, should be adopted to provide better services and what are the implications for organisation, skills, benefits and costs. The project will then investigate the ease and requirements for transferability. The 'set' of essential MobiServices will be defined, and for each essential service the partners that do not currently offer that service will look in detail at how they could accept, and transfer the best practice example from another partner who does offer it. The results will be presented in a draft report for presentation and discussion at a conference. The final report will then take account of the results of the conference and will include confirmation of the likely impacts on organisation, skills, benefits and costs.

The project activities will be supported throughout by a programme of information dissemination that will include the preparation and publication of brochures and other materials, setting up an Internet site, as well as through workshops and a conference. A final report of the project will be prepared to show the method and results of the work, the experiences gained and lessons learned.

Milestones:
The project milestones include, setting up of project web site, design and distribution of best practice questionnaire, analysis of questionnaire, workshop to discuss the results of identification of best practice, development of transferability framework. The results of the study will be a report showing the range of services offered by the leading European MSC's, the concepts of these MSC's, the benefits and implications for organisation, resources and investment/operating costs. The results will also include guidelines and recommendations for the transferability of systems and services from one centre, city or region to another. A project conference will enable the results to be presented and discussed.

Funding Scheme

ACM - Preparatory, accompanying and support measures

Coordinator

WS ATKINS CONSULTANTS LIMITED
Address
Woodcote Grove, Ashley Road
KT18 5BW Epsom
United Kingdom

Participants (8)

ATC S.P.A.
Italy
Address
Via Saliceto 3
40128 Bologna
BIRMINGHAM CITY COUNCIL
United Kingdom
Address
1 Lancaster Circus Queensway
B4 7DQ Birmingham
BRISTOL CITY COUNCIL
United Kingdom
Address
Brunel House, St George's Road
BS1 5UY Bristol
CENTRE D'ETUDES TECHNIQUES DE L'EQUIPEMENT DU SUD-OUEST
France
Address
Rue Pierre Ramond
33165 Saint Medard En Jalles
HAMPSHIRE COUNTY COUNCIL
United Kingdom
Address
Ashburton Court, The Castle
SO23 8US Winchester
MAIRIE DE TOULOUSE
France
Address
1, Place Du Capitole
31000 Toulouse
MOVE ENTWICKLUNGS-, INFRASTRUKTUR- UND SERVICE-GESELLSCHAFT MBH
Germany
Address
Lister Strasse 17
30163 Hannover
STADT FRANKFURT
Germany
Address
Marktplatz 1
15203 Frankfurt (Oder)