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Towards common digital government indicators and support for European cities

Project description

Helping cities shape the future of digital public services

Cities are the centres of digital government in Europe. Despite this, they do not play as large a role in shaping digital policy. Europe as a whole has committed to improving digital public infrastructure and providing user-centric public services for citizens and businesses. Therefore, steps must be taken to bring European cities in line with the EU’s vision for the future. The EU-funded UserCentriCities project will develop the framework necessary to improve digital public services by defining new benchmarks and identifying key progress indicators. It will also provide valuable data and support to European cities, encouraging competition, enhancing public services and helping them inform the European technical debate.


Cities are at the forefront of delivering digital government in Europe, but they are not sufficiently involved in the policy debate and do not encounter sufficient support.
UserCentriCities is a project driven by six cities and regions to deliver the goals of the Tallinn declaration at local level, supported by Eurocities, the largest association of European cities, VTT, a world-class research centre, and led by the Lisbon Council, a Brussels based think tank which has advised the Estonian presidency on the Tallinn declaration.
UserCentriCities aims at delivering a better buy-in of the Tallinn declaration by local authorities, a set of common indicators to benchmark progress, a toolkit and mutual learning activities to share insight, and the involvement of a large number of new cities.
The goal is to help cities move towards user centric services by providing data and support. In addition, UserCentriCities aims to stimulate healthy competitions among cities and to involve them on a permanent basis in EU-level technical debates.


Call for proposal


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Sub call




Net EU contribution
€ 478 750,00
Rue de la loi 155 residence palace ipc
1040 Bruxelles / brussel

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Région de Bruxelles-Capitale/Brussels Hoofdstedelijk Gewest Région de Bruxelles-Capitale/ Brussels Hoofdstedelijk Gewest Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
Activity type
Other funding
€ 0,00

Participants (8)