Project description
Helping cities shape the future of digital public services
Cities are the centres of digital government in Europe. Despite this, they do not play as large a role in shaping digital policy. Europe as a whole has committed to improving digital public infrastructure and providing user-centric public services for citizens and businesses. Therefore, steps must be taken to bring European cities in line with the EU’s vision for the future. The EU-funded UserCentriCities project will develop the framework necessary to improve digital public services by defining new benchmarks and identifying key progress indicators. It will also provide valuable data and support to European cities, encouraging competition, enhancing public services and helping them inform the European technical debate.
Objective
Cities are at the forefront of delivering digital government in Europe, but they are not sufficiently involved in the policy debate and do not encounter sufficient support.
UserCentriCities is a project driven by six cities and regions to deliver the goals of the Tallinn declaration at local level, supported by Eurocities, the largest association of European cities, VTT, a world-class research centre, and led by the Lisbon Council, a Brussels based think tank which has advised the Estonian presidency on the Tallinn declaration.
UserCentriCities aims at delivering a better buy-in of the Tallinn declaration by local authorities, a set of common indicators to benchmark progress, a toolkit and mutual learning activities to share insight, and the involvement of a large number of new cities.
The goal is to help cities move towards user centric services by providing data and support. In addition, UserCentriCities aims to stimulate healthy competitions among cities and to involve them on a permanent basis in EU-level technical debates.
Keywords
Programme(s)
- H2020-EU.3.6. - SOCIETAL CHALLENGES - Europe In A Changing World - Inclusive, Innovative And Reflective Societies Main Programme
- H2020-EU.3.6.2.2. - Explore new forms of innovation, with special emphasis on social innovation and creativity and understanding how all forms of innovation are developed, succeed or fail
- H2020-EU.3.6.2.1. - Strengthen the evidence base and support for the Innovation Union and ERA
- H2020-EU.3.6.2.3. - Make use of the innovative, creative and productive potential of all generations
Topic(s)
Call for proposal
H2020-SC6-GOVERNANCE-2018-2019-2020
See other projects for this callSub call
H2020-SC6-GOVERNANCE-2020
Funding Scheme
CSA - Coordination and support actionCoordinator
1040 Bruxelles / Brussel
Belgium