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Multilingual and Cross-cultural interactions for context-aware, and bias-controlled dialogue systems for safety-critical applications

Project description

Helping AI decipher complex dialogues

In the realm of conversational AI, it is not easy to decipher unstructured dialogues. This challenge hinders the development of trustworthy and bias-controlled language models. What’s more, existing voice assistants vary in sophistication, posing challenges in comprehension and adaptability across diverse linguistic landscapes. With this in mind, the EU-funded ELOQUENCE project aims to decode intricate dialogues, translating them into explainable, secure and knowledge-grounded models, fostering trust and reliability in AI-driven interactions. Using technologies such as natural language processing and machine learning, ELOQUENCE will develop adaptive frameworks capable of learning from limited data to efficiently support multiple EU languages. This ambitious endeavour will not only advance the field of conversational AI but also uphold European values of inclusivity.

Objective

ELOQUENCE is focused on the research and development of innovative technologies for collaborative voice/chat bots. Voice assistant-powered dialogue engines have previously been deployed in a number of commercial and governmental technological pipelines, with a diverse level of complexity. In our concept, such a complexity can be understood as a problem of analysing unstructured dialogues. ELOQUENCE’s key objective is to better comprehend those unstructured dialogues and translate them into explainable, safe, knowledge-grounded, trustworthy and bias-controlled language models. We envision to develop a technology capable of learning by its own, by adapting from a very data-limited corpora to efficiently support most of the EU languages; from a sustainable computational framework to efficient and green-power architectures and, in essence, that may serve as a guidance for all European citizens whilst being respectful and showing the best of our European values, specifically supporting safety-critical applications by involving humans-in-the-loop.
Overall, ELOQUENCE’s project considers building on top and to improve of prior achievements in the domain of conversational agents, e.g. recently launched and public-domain Large Language Models (LLMs), such as chatGPT (e.g. more recent versions), or LaMDa most of them developed in non-EU countries. While including key industrial enterprises from Europe (i.e. Omilia, Telefonica, Synelixis), ELOQUENCE will validate the developed technology through (i) safety-critical scenarios with human-in-the-loop for security-critical applications (i.e. emergency services in call centres) and (ii) smart home assistants via information retrieval and fact-checking against an online knowledge base for lesser risky autonomous systems (i.e. home-assistants). ELOQUENCE will target the R&D of these novel conversational AI technologies in multilingual and multimodal environments and demonstrated in several pilots.

Coordinator

TELEFONICA INNOVACION DIGITAL SL
Net EU contribution
€ 801 718,75
Address
RONDA DE LA COMUNICACION S/N EDIFICO CENTRAL
28050 MADRID
Spain

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Region
Comunidad de Madrid Comunidad de Madrid Madrid
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
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Total cost
€ 801 718,75

Participants (12)

Partners (3)