Final Report Summary - INCOCO-S (Innovation, coordination and collaboration in service driven manufacturing supply chains)
The key aim of the project was to develop an integrated business process reference model for diverse kinds of industrial services including third party logistics (3PL), maintenance, modernisation (retrofit), packaging and quality control services which are being increasingly outsourced by manufacturing companies to external service providers.
The European manufacturing industry strongly relies on external services and consumes nearly 30 % of the intermediate output of business related services. Despite this, service providers and customers are facing tremendous problems in synchronising the business processes and facilitating collaboration. Proved concepts and tools to solve these problems are not available. The overall goal of INCOCO-S was to enhance European leadership in manufacturing systems development and develop a set of methods to improve the overall performance of both regional European and internationally operating production systems through synchronised and well coordinated integration of the different supporting services into supply chains.
INCOCO-S addressed the following four unique components which have not been addressed so far in integrated service-supply chains:
1. Development of an innovative framework including the different business processes, interdependences, information flows and performance metrics for assessing the performance impact of service providers as well.
2. Make use of the framework for radical breakthroughs in the application of embedded sensor systems to optimise remote connectivity and synchronising of decision support systems.
3. Development of a collaboration tool simulation environment to facilitate planning and decision making in an integrated and multidisciplinary environment, to force innovation and learning in multi stakeholder networks and to be applied in professional development and training.
4. INCOCO-S integrates linkages a) to SMEs, b) to Eastern European countries including Russia, and c) to the European manufacturing industry in order to specify industrial and societal requirements and evaluate outcomes in a comprehensive context.
The developments in INCOCO-S will lead to a new S-SCOR reference standard for service - supply chains which will facilitate integration. INCOCO-S is part of the international IMS INCOCO-S initiative.
The first reporting period laid the foundation for the project by elaborating the key requirements of industrial service providers as well as their customers. The industry wide surveys as well as the elaboration of the business cases precisely defined the key requirements the project was expected to fulfil. In this phase, several key facts emerged which led to a re-definition of service clusters. Amongst them the identification of a new service cluster on retrofit services and logistics services was a crucial finding. Another important step in first reporting period, towards achieving the common vision of INCOCO-S was to develop a skeleton of the INCOCO-S reference model (IRM). The skeleton was envisaged to define the overall framework with the processes across services incorporated in the business cases or provided by different industry partners.
The European manufacturing industry strongly relies on external services and consumes nearly 30 % of the intermediate output of business related services. Despite this, service providers and customers are facing tremendous problems in synchronising the business processes and facilitating collaboration. Proved concepts and tools to solve these problems are not available. The overall goal of INCOCO-S was to enhance European leadership in manufacturing systems development and develop a set of methods to improve the overall performance of both regional European and internationally operating production systems through synchronised and well coordinated integration of the different supporting services into supply chains.
INCOCO-S addressed the following four unique components which have not been addressed so far in integrated service-supply chains:
1. Development of an innovative framework including the different business processes, interdependences, information flows and performance metrics for assessing the performance impact of service providers as well.
2. Make use of the framework for radical breakthroughs in the application of embedded sensor systems to optimise remote connectivity and synchronising of decision support systems.
3. Development of a collaboration tool simulation environment to facilitate planning and decision making in an integrated and multidisciplinary environment, to force innovation and learning in multi stakeholder networks and to be applied in professional development and training.
4. INCOCO-S integrates linkages a) to SMEs, b) to Eastern European countries including Russia, and c) to the European manufacturing industry in order to specify industrial and societal requirements and evaluate outcomes in a comprehensive context.
The developments in INCOCO-S will lead to a new S-SCOR reference standard for service - supply chains which will facilitate integration. INCOCO-S is part of the international IMS INCOCO-S initiative.
The first reporting period laid the foundation for the project by elaborating the key requirements of industrial service providers as well as their customers. The industry wide surveys as well as the elaboration of the business cases precisely defined the key requirements the project was expected to fulfil. In this phase, several key facts emerged which led to a re-definition of service clusters. Amongst them the identification of a new service cluster on retrofit services and logistics services was a crucial finding. Another important step in first reporting period, towards achieving the common vision of INCOCO-S was to develop a skeleton of the INCOCO-S reference model (IRM). The skeleton was envisaged to define the overall framework with the processes across services incorporated in the business cases or provided by different industry partners.