Project description Coordination actions, conferences and studies supporting policy development, including international cooperation, for e-Infrastructures Show the project objective Hide the project objective The FedSM project aims at formalising IT Service Management (ITSM) and introducing industry-standards-based ITSM processes in Federated e-Infrastructures. In the last decade, Federated e-Infrastructures have evolved from a set of ad-hoc academic services to a European scale resource for the science and technology sector.ITSM approaches (like ITIL or ISO/IEC 20000) provide sets of processes and good practices, widely used in the commercial sector, that are used to build business and service provisioning models, structure business and management activities, and define, agree and operate services based on binding, well-understood agreements (service level agreements, SLAs) or contracts.FedSM will act in a way analogous to commercial ITSM consultancy, engaging with three 'client organisations': two National Grid Infrastructures and the European Grid Initiative, which are all part of the project consortium and committing to adopting an ITSM approach. FedSM will analyse their specific situations, provide new models for their processes and support them in assessing and implementing this new ITSM approach. To this end, FedSM will focus on (1) supporting the definition and implementation of business models, services, processes and a proto standard for Federated Infrastructure ITSM, (2) building up ITSM knowledge in the 'client organisations' through professional training and internationally recognised certification, and (3) consulting the 'client organisations' in defining their specific requirements for automated solutions and selecting adequate tools.FedSM will not be limited to supporting the involved 'client organisations' in implementing ITSM. Based on the client-specific ITSM programs and the lessons learned, a generic conceptual framework for implementing ITSM in Federated e-Infrastructures based on different business models in the areas of Grids and federated clouds will be developed. Fields of science social scienceseconomics and businessbusiness and managementbusiness models Programme(s) FP7-INFRASTRUCTURES - Specific Programme "Capacities": Research infrastructures Topic(s) INFRA-2012-3.3. - Coordination actions, conferences and studies supporting policy development, including international cooperation, for e-Infrastructures Call for proposal FP7-INFRASTRUCTURES-2012-1-INFSO See other projects for this call Funding Scheme CSA - Coordination and support action Coordinator LUDWIG-MAXIMILIANS-UNIVERSITAET MUENCHEN Address Geschwister scholl platz 1 80539 Muenchen Germany See on map Region Bayern Oberbayern München, Kreisfreie Stadt Activity type Higher or Secondary Education Establishments Administrative Contact Thomas Schaaf (Dr.) Links Contact the organisation Opens in new window Website Opens in new window EU contribution € 295 710,00 Participants (5) Sort alphabetically Sort by EU Contribution Expand all Collapse all UNIVERSITAT POLITECNICA DE CATALUNYA Spain EU contribution € 131 634,00 Address Calle jordi girona 31 08034 Barcelona See on map Region Este Cataluña Barcelona Activity type Higher or Secondary Education Establishments Administrative Contact Joan Serrat (Prof.) Links Contact the organisation Opens in new window Website Opens in new window CSC-TIETEEN TIETOTEKNIIKAN KESKUS OY Finland EU contribution € 102 565,00 Address Keilaranta 14 02101 Espoo See on map Region Manner-Suomi Helsinki-Uusimaa Helsinki-Uusimaa Activity type Other Administrative Contact Kimmo Niittuaho (Mr.) Links Contact the organisation Opens in new window Website Opens in new window STICHTING EGI Netherlands EU contribution € 133 471,00 Address Science park 140 1098 XG Amsterdam See on map Region West-Nederland Noord-Holland Groot-Amsterdam Activity type Other Administrative Contact Tiziana Ferrari (Dr.) Links Contact the organisation Opens in new window Website Opens in new window AKADEMIA GORNICZO-HUTNICZA IM. STANISLAWA STASZICA W KRAKOWIE Poland EU contribution € 152 475,00 Address Al adama mickiewicza 30 30-059 Krakow See on map Region Makroregion południowy Małopolskie Miasto Kraków Activity type Higher or Secondary Education Establishments Administrative Contact Aleksandra Paluk (Ms.) Links Contact the organisation Opens in new window Website Opens in new window EMERGENCE TECH LIMITED United Kingdom EU contribution € 174 142,00 Address St. james house, 8 overcliffe DA11 0HJ Gravesend See on map Activity type Private for-profit entities (excluding Higher or Secondary Education Establishments) Administrative Contact Matti Veikko Johannes Heikkurinen (Mr.) Links Contact the organisation Opens in new window
