Project description
SME initiative on analytics
Apply speech analytics to create a doctoring platform that semi-automates Call-Center services development.
The speech services industry has been growing both for telephony applications and, recently, also for smartphones (e.g. Siri). Despite recent progress in spoken dialogue system (SDS) technologies the development cycle of speech services still requires significant effort and expertise. A significant portion of this effort is geared towards the development of the domain semantics and associated grammars, system prompts and spoken dialogue call-flow. We propose a semi-automated process for spoken dialogue service development and speech service enhancement of deployed services, where incoming speech service data are semi-automatically transcribed and analyzed (human-in-the-loop). A list of mature technologies will be used to 1) identify hot-spots in the dialogue and propose alternative call-flow structures, 2) mine for relevant data to enhance grammars and 3) mine for relevant data to update service prompts. Specifically the technologies used will be: grammar induction, text-mining for language modeling, affective modeling of speech and text data, machine translation, crowd-sourcing, speech recognition/transcription, ontology induction. The technologies will be integrated in a service doctoring platform that will enhance deployed services using the human-in-the-loop paradigm. Our business model is quick deployment of a prototype service, followed by service enhancement using our semi-automated service doctoring platform. The reduced development time and time-to-market will provide significant differentiation for SME in the speech services areas, as well as end-users. The business opportunity is significant especially given the consolidation of the speech services industry and the lack of major competition. Our offering is attractive for SME in the services area with little expertise in speech service development (B2B) and also end-user that are developing their own in house speech service often with limited success (B2C).
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- natural sciences computer and information sciences knowledge engineering ontology
- social sciences economics and business business and management business models
- engineering and technology electrical engineering, electronic engineering, information engineering information engineering telecommunications mobile phones
You need to log in or register to use this function
We are sorry... an unexpected error occurred during execution.
You need to be authenticated. Your session might have expired.
Thank you for your feedback. You will soon receive an email to confirm the submission. If you have selected to be notified about the reporting status, you will also be contacted when the reporting status will change.
Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
FP7-ICT-2013-SME-DCA
See other projects for this call
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Coordinator
151 25 Maroussi
Greece
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.