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Personalised Airport Systems for Seamless Mobility and Experience

Fact Sheet

Result in Brief

Reporting

Results

News & Multimedia

Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

Netherlands

Objective

PASSME aims to deliver industry-driven, passenger-centric novel solutions (up to TRL6) for passengers, airports and airlines to address the anticipated increase in demand for commercial flights in Europe by 2050. The goal is to reduce travel time by at least 60 minutes by integrating information between all stakeholders and transforming airport and aircraft operations and interiors to make the passenger journey time efficient, seamless, robust and accessible. This requires significant breakthrough solutions, such as: a real-time passenger-centric system for managing passenger flows that use input from the airport and passenger to provide predictive analytics on passenger flows 20-30 minutes ahead of time; a passenger independent system for managing luggage flows that reduce the time in arrival/departure airports by at least 30 minutes and increases the control passengers have over their luggage; radically redesigned passenger-centric airport and airplane processes and facilities that enable highly personalised and less stressful experience through key touch points (check-in and boarding); and a personalised device and smartphone application that measures physiological/psychological state and links with airport/airline services to provide relevant and timely information to support the passenger in decision-making. The research institutes (TUD, UNott, ICCS, TUHH, NLR, DLR) with interior design partners (Alma, Optimares) and communication experts (CARR) will work closely with Amsterdam and Hamburg airport clusters and KLM airlines to drive the user-centred design and evaluation methodology; to ensure the success of the solutions and that benefits will be shared with passengers, airlines and airports to have the necessary impact on the air transport system. Linking with the Airport Council International Europe (a selection of the 450 airports) and airport service SMEs will guarantee the results will have the maximum dissemination and exploitation across EU industries.

Programme(s)

H2020-EU.3.4. - SOCIETAL CHALLENGES - Smart, Green And Integrated Transport

Topic(s)

MG-1.3-2014 - Seamless air mobility

Call for proposal

H2020-MG-2014_TwoStages

See other projects for this call

Funding Scheme

RIA - Research and Innovation action

Coordinator

TECHNISCHE UNIVERSITEIT DELFT

Address

Stevinweg 1
2628 Cn Delft

Netherlands

Activity type

Higher or Secondary Education Establishments

EU Contribution

€ 985 251,75

Website

Contact the organisation

Participants (11)

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THE UNIVERSITY OF NOTTINGHAM

United Kingdom

EU Contribution

€ 607 000

OPTIMARES SPA

Italy

EU Contribution

€ 306 250

STICHTING NATIONAAL LUCHT- EN RUIMTEVAARTLABORATORIUM

Netherlands

EU Contribution

€ 289 267,50

KONINKLIJKE LUCHTVAART MAATSCHAPPIJNV

Netherlands

EU Contribution

€ 182 500

SCHIPHOL NEDERLAND B.V.

Netherlands

EU Contribution

€ 65 625

DEUTSCHES ZENTRUM FUER LUFT - UND RAUMFAHRT EV

Germany

EU Contribution

€ 499 250

FLUGHAFEN HAMBURG GMBH

Germany

EU Contribution

€ 154 500

TECHNISCHE UNIVERSITAT HAMBURG

Germany

EU Contribution

€ 180 000

ALMADESIGN CONCEITO E DESENVOLVIMENTO DE DESIGN LDA

Portugal

EU Contribution

€ 283 692,50

C.C.I.C.C. LIMITED

Ireland

EU Contribution

€ 436 750

INSTITUTE OF COMMUNICATION AND COMPUTER SYSTEMS

Greece

EU Contribution

€ 641 125

Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

Netherlands

Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

DE EN ES FR IT PL

Save an hour on your air travel time and enjoy it!

The EU PASSME project has cut out an hour of stress from air travel time and enriched the overall passenger experience while maintaining security.

Increasing security constraints and a higher number of travellers can make air travel very stressful. The PASSME project has delivered industry-driven, passenger-centric novel solutions for passengers, airports and airlines to address the anticipated increase in demand for commercial flights in Europe by 2050. “Our proposal was inspired by the Airports Council International (ACI) passenger journey, illustrating the flow of an individual passenger (from home to destination airport and back) through all airport processes,” explains Professor Sicco Santema, project coordinator. PASSME ‘Breakthroughs’ Project work has resulted in four major breakthroughs – a passenger demand forecast system, luggage flow system, passenger-centric airport and airplane interiors, and an app with a personalised device. PASSME has reduced time spent on security and transformed it into a stress-free experience using key touch points during check-in and boarding as well as a real-time system for predictive analytics on passenger flows 20-30 minutes ahead of time. Valuable time can be spent shopping and relaxing drinking coffee instead of joining burgeoning security check and boarding queues. For another stressful and time-consuming task – luggage pick-up and collection – PASSME have developed a passenger-independent system. Hauling a case on the belt and off the carousel will hopefully soon be a thing of the past. Managing luggage flows shaves at least 30 minutes off the time spent in arrival and departure lounges and increases the control passengers have over their luggage. PASSME has radically redesigned the airport to be totally passenger-centric. In waiting areas, design solutions have been incorporated such as curved shapes, natural material finishes and natural environment associations. Potentially reducing stress, a specific interior design, called the Experience Lounge, together with video mapping for projections of landscapes and natural environment, and information on boarding procedures and flights could potentially reduce stress and improve boarding procedures. For optimal airplane interiors, seats that adjust to accommodate passengers comfortably, while allowing the aisle width to be adjusted, could provide the solution. This concept has been tested with positive results, more specifically in a reduction on the de-boarding time. Psychological and physical well-being for the journey A personalised device such as a fitness band and smartphone application measures physiological and psychological state. These link with air travel services to provide relevant and timely information to support the passenger in making the right decision at the right time, a complete stress-buster. Emphasis is on emotional state and stress reduction. Personalised feedback could also include airport maps, possible routes to the final gate, a pep talk if the system senses stress and informed decision-making. Challenges and solutions Security measures in airports can be comprehensive and tend to change based on risk alert status. “There weren’t explicitly unexpected challenges,” outlines Prof. Santema. “However, the security requirements for demonstrations of project results at airports were increasingly strict (due to changing regulations during the PASSME project) and did cost a lot of additional time to look for solutions,” he continues. Several industry partners took part in the PASSME project who are taking on the ‘breakthrough’ results on a non-exclusive basis. In the luggage domain, external market parties are picking the ideas up, therefore contributing to the commercialisation and exploitation of the PASSME results. Dissemination continues after project close in public media such as television, radio and conferences. A whole range of PASSME videos can be seen on the website and include details of aircraft boarding, the app, interviews and the Experience Lounge at Hamburg Airport.

Keywords

PASSME, airport, luggage, security, air travel, breakthrough, passenger-centric, Airports Council International (ACI), forecast system

Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

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Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

Netherlands

Periodic Reporting for period 1 - PASSME (Personalised Airport Systems for Seamless Mobility and Experience)

Reporting period: 2015-06-01 to 2016-11-30

Summary of the context and overall objectives of the project

PASSME aims to deliver industry-driven, passenger-centric novel solutions (up to TRL6) for passengers, airports and airlines to address the anticipated increase in demand for commercial flights in Europe by 2050. The goal is to reduce travel time by at least 60 minutes by integrating information between all stakeholders and transforming airport and aircraft operations and interiors to make the passenger journey time efficient, seamless, robust and accessible. This requires significant breakthrough solutions, such as: a real-time passenger-centric system for managing passenger flows that use input from the airport and passenger to provide predictive analytics on passenger flows 20-30 minutes ahead of time; a passenger independent system for managing luggage flows that reduce the time in arrival/departure airports by at least 30 minutes and increases the control passengers have over their luggage; radically redesigned passenger-centric airport and airplane processes and facilities that enable highly personalised and less stressful experience through key touch points (check-in and boarding); and a personalised device and smartphone application that measures physiological/psychological state and links with airport/airline services to provide relevant and timely information to support the passenger in decision-making. The research institutes (TUD, UNott, ICCS, TUHH,
NLR, DLR) with interior design partners (Alma, Optimares) and communication experts (CARR) will work closely with Amsterdam and Hamburg airport clusters and KLM airlines to drive the user-centred design and evaluation methodology; to ensure the success of the solutions and that benefits will be shared with passengers, airlines and airports to have the necessary impact on the air transport system. Linking with the Airport Council International Europe (a selection of the 450 airports) and airport service SMEs will guarantee the results will have the maximum dissemination and exploitation across EU industries.

Work performed from the beginning of the project to the end of the period covered by the report and main results achieved so far

PASSME’s starting point was the EU flight path 2050 report. PASSME wanted to contribute to the first two objectives, enabling European citizens to make informed mobility choices and to complete their journey, on average, door-to-door, within 4 hours (with all constraints attached). PASSME has committed itself to shorten the home to destination travel time with 60 minutes and to increase the passenger experience at the same time (through informed decisions).
The PASSME project is halfway now (18 month) and already has realised the feasibility of these goals. Especially the Origin to Destination (O2D) luggage effects on the travel time and experience of passenger is looking promising. Completely separating passengers and luggage might give tremendous advantages on both goals.
Furthermore, PASSME is looking at the experiences of the passengers at the same time. Especially the personalisation is contributing to this. Current data processing mechanisms (big data) and the possibilities in the usage of smart appliances (like smart phones) make it possible to directly link the individuals to big data systems and thus provide them with individual information.
PASSME is contributing to this achievements.

Progress beyond the state of the art and expected potential impact (including the socio-economic impact and the wider societal implications of the project so far)

The midterm results of PASSME show that separation of passengers and their luggage seem to have an great effect on the on airport time and the experience of passengers. This breakthrough will be further operationalised in the second half of the project.
Next to that, PASSME continuous to develop the personalised device as a means of communication of the big aviation system with an individual passenger and vice versa. The communication is also based on the emotions of a passenger, and the possibility to sensor that.
Al the communication with passengers is also important to the airport and airline systems. The better these systems are able to anticipate to passenger’s behaviour, the more efficient the system will be.

Preliminary PASSME model

Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

Netherlands

Deliverables

Documents, reports (14)

PASSME recommendations for End-user board

This activity focuses on formulating guidelines towards the end-user board in order to apply the results from the integrated PASSME solutions into their practice. This translation focuses primarily on making the scientific research oriented PASSME model and the solutions developed for Amsterdam and Hamburg airport applicable for a wider audience in practice.

Kickoff meeting

This deliverable is a short description of the kick-off meeting at M1 including a summary of outcomes.

Specification interiors

The specifications concern specific elements in the built environment (both airport and aircraft interior)

Final report on impact of PASSME

this report describes the measured effects on the key metrics to demonstrate the impact of PASSME on the overall airport system: airport travel time, luggage drop off and pickup time, and boarding time as well as experience.

Passenger personal system definition

Based on WP1 requirements (i.e. for passenger localisation) and the psychological model of the passenger the sensors needed for the development of PASSME services will be defined

Concept of Operations document

the ‘PASSME Operating Method’ is defined, using a continuously and proactive passenger-centric monitor and forecast system. This covers processes, procedures, and recommended enhancements that could be achieved through an advanced passenger-centric monitor and forecast system.

CoP summary report

The Community of Practice summary report will be produced after each CoP meeting

Requirements document

Requirements Capturing of the Passenger-Centric Forecast System consisting of ‘Operational Requirements’ , ‘Functional Requirements‘ and ‘Interface Requirements’

Preliminary PASSME model

The preliminary PASSME model will provide the basis for WPs 2 to 5. This model covers a first version of the various entities involved, their interrelationships and what can be adjusted or altered and on which elements we aim to focus based on quantitative and qualitative analysis.

verview of state-of-the art requirements

appropriate ‘as is’ scenarios will be developed demonstrating current passengers’ interactions, flow and behaviours with both the airports’ operations, staff and fellow passengers within the airport complexes. The ‘as is’ scenarios will be constructed based on data acquired through interviews and questionnaires.

Concept selection

The most promising concepts will be selected for further development on Task 5.3, based on specific “speed-up” configurations for airport and aircraft interiors.

Architecture document

The System Architecture of the Passenger-Centric Forecast System consists of the functional breakdown of the passenger-centric monitor and forecast system, a break down of the system into functional blocks based on functional requirements and identification of the interfaces needed between the functional blocks.

The luggage Model

The luggage Model, the On Board Luggage Model, the model of the good bought during the passenger journey and the integration of these.

System acceptability and incentives scheme

This deliverable consists dedicated technology developed within PASSME, as well as off the shelf solutions such as heart rate monitors and ‘fitbits’ (www.fitbit.com) to elicit attitudes and opinions in as valid manner as possible. This will provide the basis for the design of the incentives systems to be used to implement the PASSME personalised device, as well as the design of the HMI itself.

Other (1)

Presentation of the project by Website, social media platforms, videos etc

Presentation of the project by Website, social media platforms, videos, pod casts, slide shows, brochure with periodic updates

Demonstrators, pilots, prototypes (1)

System implementation at Hamburg and Schiphol

The Implementation is done according to the implementation plan with support and tightly supervision of the airport and their subcontracted service providers.

Publications

Conference proceedings (1)

Improving Airplane Boarding Time by Illumination Guidance

Author(s): Stefan Akkerman, Peter Vink

Published in: In: Bagnara S., Tartaglia R., Albolino S., Alexander T., Fujita Y. (eds) Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). IEA 2018. Advances in Intelligent Systems and Computing,, Issue vol 824, 2018, Page(s) 220-224

DOI: 10.1007/978-3-319-96071-5_23

Peer reviewed articles (2)

The high and low comfort peaks in passengers’ flight

Author(s): Joyce M.A. Bouwens, Wan-Jen J. Tsay, Peter Vink

Published in: Work, Issue 58/4, 2017, Page(s) 579-584, ISSN 1051-9815

DOI: 10.3233/WOR-172637

Improving airplane boarding time: a review, a field study and an experiment with a new way of hand luggage stowing

Author(s): Jessica Coppens, Sagar Dangal, Mirte Vendel, Shabila Anjani, Stefan Akkerman, Suzanne Hiemstra-van Mastrigt, Peter Vink

Published in: International Journal of Aviation, Aeronautics, and Aerospace, 2018, ISSN 2374-6793

DOI: 10.15394/ijaaa.2018.1200

Project information

PASSME

Grant agreement ID: 636308

Project website

Start date

1 June 2015
End date

31 May 2018

Funded under:

H2020-EU.3.4.

Overall budget:

€ 4 639 086,25
EU contribution

€ 4 631 211,75

Coordinated by:

TECHNISCHE UNIVERSITEIT DELFT

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Last update: 24 July 2017

Record number: 193396

Permalink: https://cordis.europa.eu/project/id/636308

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Participants (11)

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Save an hour on your air travel time and enjoy it!

Keywords

Project information

Discover other articles in the same domain of application

Project information

Periodic Reporting for period 1 - PASSME (Personalised Airport Systems for Seamless Mobility and Experience)

Project information

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Deliverables

Publications

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News

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