Objective
The dynamic of today's IT business market demands 100% operations availability. Mission-critical applications and data centres are cashing-in huge company resources but the investments don't deliver the expected results. As many organisations face hardware and software downtime, IT failures have become regular aspects of company life. 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week, loosing €41.4M/year as the resolution time often exceeds the tolerable 2 hours threshold. Nominated by Gartner as cool vendors in 2016 and supported by the innovation funding agency Tekes, at Service Flow we understand the limitations of current Information Technology Service Management solutions, especially in service cost, agility, availability and accessibility. As the ITSM market is projected to grow to €8.05 billion by 2021, organisations need cost-effective and reliable ITSM integrations. Within the EU Digital Society context, our project SERVONE brings the first SaaS solution providing the easiest and most reliable service by which ITSM and other service management systems can be integrated. All-inclusive and automated, it enables end-users and service providers to digitalise service processes through a simple Connect-Configure-Run process, giving 99.9% end-to-end availability. Service Vendors no longer need to set up the solution every time a new client is on-boarded. End-users benefit from automation, better management of multi-vendors and multi-customer environment, larger margins and standardisation. Starting from a reliable system but with limited capabilities at TRL6, we plan to bring our solution to a full commercial launch. The Feasibility Study will result in a detailed Business Plan we will use for global expansion by the third quarter 2018 after completing the Phase 2 project. We are planning a market reach across Europe, USA and Asia-Pacific by 5th year of commercialisation with a total revenue of €36.00m and ROI of 5 by 2021.
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- natural sciences computer and information sciences software
- social sciences sociology industrial relations automation
- social sciences economics and business economics production economics productivity
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Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
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H2020-EU.2.1.1. - INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT)
MAIN PROGRAMME
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H2020-EU.2.3.1. - Mainstreaming SME support, especially through a dedicated instrument
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Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
SME-1 - SME instrument phase 1
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Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
(opens in new window) H2020-SMEInst-2016-2017
See all projects funded under this callCoordinator
Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.
00350 HELSINKI
Finland
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.