Service Maintenance & Support Plan & Report
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Definition and establishment of support team and workflows. Evaluation and reporting of all iterations with users. Recommendations for systems and services evolution.
Project Management Plan
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Document describing all work packages, activities, deliverables, schedule, problems and risks,scheduled meetings, documents repositories. This documents is updated all along the project with deviations and mitigation actions.
Deliverable will be updated at M6,M12,M18 and M28.
Products & Service Catalogue
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This document will describe the characteristics of our services and decision making tools to be produced after the customer and market research. These services shall be customised for each business case.
Deliverable will be updated at M6,M12,;18 and M24.
Report on services & tools validation and quality
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Report validating customised services and products with on-ground data and other existing reference sources. Methodologies and metrics shall be included to assess the quality of the customised products.
Deliverable will be updated at M18 and M28.
Report on services, products and tools added value and benefits
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Describe and estimate the benefits and added value of these customised services and tools for customers according to their requirements (WP2).
Describe and estimate internally the benefits and added value of these customised services and tools for each partner according to the operations model and costs (WP2)
Estimate internally the benefits and added value of these customised services and tools wrt to existing competition products and services within the market (WP2)
Deliverable will be updated at M28.
SLA defined and agreed with customers
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SLAs defined in WP1 shall be signed and finally agreed with users. This SLAs shall be the baseline to preliminary commercial contracts at M24.
Deliverable will be updated at M18 and M28.