Democratizing humanoid robots in customer service

Informations projet

Joey

N° de convention de subvention: 854332

DOI

10.3030/854332

Projet clôturé

Date de signature de la CE 30 Janvier 2019

Date de début 1 Février 2019

Date de fin 31 Mai 2019

Financé au titre de

• INDUSTRIAL LEADERSHIP - Innovation In SMEs

Coût total

€ 71 429,00

Contribution de l’UE

€ 50 000,00

Coordonné par

JINN-BOT ROBOTICS & DESIGN GMBH
Switzerland

Periodic Reporting for period 1 - Joey (Democratizing humanoid robots in customer service)

Période du rapport: 2019-02-01 au 2019-05-31

Résumé du contexte et des objectifs généraux du projet

With an increasing competition from e-commerce, physical stores require new strategies to attract customers and increase sales. Consumers are no longer engaged by products or services, but rather by new experiences. Humanoid robots provide a wow factor to stores, increasing foothold, attracting consumers, and increasing sales by 15%. However, existing assistant humanoid robots on the market are not affordable for SMEs. Even for big companies, existing robots are expensive, non-customizable and the customer support provided is slow and inefficient.
Jinn-Bot has developed Joey, the European humanoid service robot that democratizes the access to assistant robots based on cutting-edge technologies (advanced AI and machine learning developments), a disruptive business model (offering affordable prices via renting, leasing or purchasing), and an innovative decentralized production process through 3D-printing partners (micro-factories).
A feasibility study is needed to confirm that there is a real market opportunity whilst the conditions for the commercialisation are beneficial.

Travail effectué depuis le début du projet jusqu’à la fin de la période considérée dans le rapport et principaux résultats atteints jusqu’à présent

Creation of a work plan of technical activities needed to complete the innovation, focusing on 4 main goals: optimizing the electric engines, improving the gripper performance, increasing the autonomy (energy efficiency, third parties-independent, self-awareness) and improving the features (AI functionalities, movements, plugins).
The humanoid robot market is expected to grow from $320.3 million in 2017 to $3.9 billion by 2023, at a CAGR of 52.1% between the forecast period. By 2023, it is expected an increasing use of humanoid robots for retail stores, travel and hospitality businesses, as well as for education purposes, to better personalize customer support.
The freedom-to-operate demonstrates that Jinn-Bot is not-infringing patents or pending patent applications of others. Jinn-Bot has decided to protect its software through copyright.
The competitor analysis demonstrates that Jinn-Bot is developing a new approach to the market, focusing on groups that are currently unattended. The business plan demonstrates that the business idea is profitable and it has a positive impact.

Progrès au-delà de l’état des connaissances et impact potentiel prévu (y compris l’impact socio-économique et les conséquences sociétales plus larges du projet jusqu’à présent)

Joey´s market introduction will open a new market niche by making humanoid assistant robots accessible to SMEs through democratic prices, access over ownership and a close and quick customer support. The company is expected to generate €14.05M in sales between 2021 and 2025, and a cumulated net profit of €6.89M.

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