Project description
The new dawn of social robots in hospitality
The presence of robots is growing within the hospitality industry as they can offer high-quality service and higher productivity levels. A prime example of this is MACCO, a multitasking kiosk robot barman designed by Macco Robotics that can assist staff at hotels, restaurants, bars and at other places. The robot provides fully autonomous operational assistance 24 hours, seven days a week, and it can also autonomously interact with clients. The EU-funded MACCO project is conducting a feasibility study on this innovation, designing the technical activities needed to reach TRL level 9. The project will also carry out full market research to identify its customers, market and competitors.
Objective
The hospitality sector needs to balance adequately between the costs of the workforce needed for a high-quality service by confronting adequately the its Inherent problems as higher operational cost, a high staff turnover, low productivity quality and rates, lack of professionals and high volume of waste as while offering an unforgettable experience to the venue. Macco is a multitasking kiosk barman robot designed to attend in hotels or restaurants/bars, serving all kind of beverages for the venue just in front of them in the bar top and in less than a minute. Macco stands out in speed on preparation recipes, in its ability to multitasking and interacting with people in a natural language, while providing a unique experience for the customer. Our Company, Macco Robotics, work for the social acceptance of robotics as tools to augment human capabilities and to improve lives in many ways. We have been successfully implementing robotic solutions from other companies in Europe since 2015.
Fields of science
- natural sciencescomputer and information sciencesartificial intelligence
- engineering and technologyother engineering and technologiesfood technology
- engineering and technologyelectrical engineering, electronic engineering, information engineeringelectronic engineeringroboticsautonomous robots
- social scienceseconomics and businesseconomicsproduction economicsproductivity
- social scienceseconomics and businessbusiness and managementemployment
Programme(s)
Funding Scheme
SME-1 - SME instrument phase 1Coordinator
41001 SEVILLA
Spain
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.