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oculavis SHARE: The Remote Service Platform for B2B service processes based on Augmented Reality and Artificial Intelligence Technologies

Periodic Reporting for period 3 - oculavis SHARE (oculavis SHARE: The Remote Service Platform for B2B service processes based on Augmented Reality and Artificial Intelligence Technologies)

Reporting period: 2021-04-01 to 2022-01-31

Even in 2022 the reality of industrial customer services and technical documentation is neither digital nor automated. Technical documentation is often available as printed documents on the shop floor. Even for smaller tasks service technicians travel on-site. Machine data is accessible via special VPN remote support connections only. For spare part orders, complex processes are initiated, even though longstanding contracts already exist between the companies. Service tickets are created via phone calls, followed by extensive exchanges via email, phone and even WhatsApp conversations. The oculavis SHARE platform addresses these issues.

The main objective of this SME Phase-2 Project was to develop all functionalities and processes to allow scaling to a European and worldwide level with 10,000+ installations. SHARE is on the way to be established as the worldwide leading software for remote processes and service apps based on AI and AR technologies. Within this SME Phase-2 project, oculavis has planned to develop the project parts SHARE-CORE (Core Functionalities: innovative software modules), SHARE-SaaS (fully automatic deployment system), SHARE-COIS (Customer Online Information System: A customer website with all relevant information to use, install and manage SHARE) and SHARE-SBP (Scalable Business Processes at oculavis).

All in all, oculavis is extremely satisfied with the results of this SME Phase-2 project and thanks the European Union’s Horizon 2020 research and innovation program for its trust and support throughout the entire project.
During this SME Phase-2 project, oculavis worked on six work packages, which included a total of 25 individual sub-tasks and 28 deliverables. Further regular project updates regarding the use of funding and technical implementation were presented in the form of regular technical and financial reports, which were submitted every ten months and now consist of three financial reports and three technical reports. The project also included a milestone plan consisting of seven individual milestones, all of which were achieved by the end of the project. With the exception of one deliverable and one milestone, all work packages, sub-tasks, deliverables, reports and milestones were achieved or submitted on time.

The main achievements in each work package are as follows:

Work package 1 – Project Management and Administration:
• a project management and quality assurance plan
• a self-assessment plan

Work package 2 – Scalable Business Processes Definition and Implementation
• a digital process handbook
• a sales pipeline software
• a service management system
• an employee qualification plan

Work package 3 – oculavis SHARE Conception and Development
• the further development of the key software modules (1) digital machine documentation, (2) spare parts ordering system, (3) augmented reality x-ray view, (4) augmented reality step-by-step instructions, (5) data analytics, (6) event-based machine supervision and (7) administration
• the optimization of basic SHARE functionalities

Work package 4 – Software-as-a-Service Conception and Development
• a proof of concept for a automated deployment and updating system
• the documentation of the internal development API and the concept for a more stable and maintainable partner Rest API
• a free trial system for oculavis SHARE
• a roles and permissions and user management system that supports multi-client capability and platform interoperability
• SHARE single sign on/out and azure AD support to enable multi-client capability and platform interoperability
• a proof of concept for an online payment system

Work package 5 – Customer Online Information System Conception and Development
• a SHARE documentation and template set for contracts, IT safety and security measures, privacy policies, GDPR-information, hardware guise, software instructions and more
• an online customer information system to provide all of the above mentioned information and documentation to the customer

Work package 6 – Dissemination, Exploitation and Ecosystem Creation
• a dissemination and communication plan that (1) defined the overall strategy for oculavis’ dissemination and communication activities, (2) defined the communication objectives for this project, (3) defined target groups, (4) provided a complete overview of the planned communication activities and (5) documented the key performance indicators (KPIs) that were used to monitor and evaluate the success of the activities
• the participation in 11 physical events and 31 virtual web seminars and online talks in 2020
• the participation in 21 physical event and 50 virtual web seminars and online talks in 2021
• the successful realisation of the inhouse business conferencre “All About Remote powered by oculavis” in 2019, 2020 and 2021 with a total of more than 1600 participants
• the production of 12 publications and press releases in 2020
• the production of 24 publications and press releases in 2021
• several hundred of live demos to potential parties
• several exploitation activities and strategic alliances like (1) the definition of assets for the oculavis product portfolio, (2) the newly described oculavis vision, (3) the oculavis market positioning, (4) the oculavis pricing, (5) a newly validated market analysis containing a market segment analysis, market sector analyisis and priorisation and use cases for target markets, (6) a process to analyse and the results of competition analysis, (7) battle sheet for communication in competition, (8) definition and implementation of a holistic partner management, (9) defitiniton and presentation of main results of the technical strategic alliances of oculavis with SAP and Salesforce
• a business plan, go-to-market strategy, recruitment plan and financial plan for the sales expansion in North America
• the set-up of the sales office in Chicago, USA
• the preparation and set-up of the technical join Venture in China
The SHARE project contributes to the sustainable development goals of the EU. SHARE allows to create sustainable jobs in the manufacturing markets by digital supported workplaces, to qualify employees automatically with new technologies like AR and AI as well as reduce CO2 emissions of manufacturing companies in service by up to 50%. Flight travels are a major source for CO2 emissions in Europe. As a defensive estimation, about 450 million business trips of European know-how carriers cause about 225 million tons of CO2 emissions per year. This equals to the sum of yearly allowed CO2 emissions of Germany until 2050. SHARE can help to massively reduce these emissions when used by many companies.