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oculavis SHARE: The Remote Service Platform for B2B service processes based on Augmented Reality and Artificial Intelligence Technologies

Project description

Remote technical services for quick fixes

Millions of technicians from industrial companies travel every day to clients to fix problems, provide services, and to maintain software. New technologies may soon obviate the need for this. The oculavis SHARE project offers Software-as-a-Service (SaaS) through their remote service platform for the industry. They offer personalised services with apps that enable remote servicing. Artificial intelligence and augmented reality are applied to formulate applications tailored to the technical needs of companies to make remote servicing possible for even the most complicated tasks. Features include advanced visualisations, chats, instructions and other means based on the demand. The EU-funded oculavis SHARE project will help to add a partner system and scalable business processes to the existing SaaS offer.

Objective

About 20 Million European service technicians, quality managers or know-how carriers travel daily all over the world to support clients for industrial service or troubleshooting. To avoid travel costs, CO2-emissions and machine downtimes by up to 50%, the Software-as-a-Service (SaaS) platform oculavis SHARE offers virtual service functionalities to connect manufacturers with their clients. Even for highly complex tasks technicians can support their clients while staying at home.

oculavis SHARE is the innovative Remote Service Platform for the industry, offering company-branded and customizable service apps, ready-to-use Augmented Reality (AR) and Artificial Intelligence (AI) applications. SHARE allows clients to offer digitized service business models in addition to their hardware products. The software is modular and scalable while meeting individual demands by means of configuration. Use-cases covered by SHARE are typical service tasks occurring in complex production environments like troubleshooting, spare parts ordering, remote support, AR-instructions, service chat, ticket requests as well as data and event-based visualizations. Technicians access the mobile apps typically with Smartphones, Tablets or Smart Glasses.

Founded in May 2016, oculavis employs 25 persons today. It reached the Top3 of the most important German Founders Award (“Deutscher Gründerpreis 2018”). The company is owned and lead by the three friends Dr. Markus Große Böckmann (34 years old), Philipp Siebenkotten (34) and Martin Plutz (34) and has over 100 SHARE-installations in paid Proof-of-Concept (PoC) projects with enterprises and SME. Projects and software licenses increased the turnover to 1.45 Million Euro in 2018. oculavis applies for this EU-funded project to develop the SaaS-feature for scaling, create a partner ecosystem, implement scalable business processes and to complete the platform with further AI and AR service functionalities.

Call for proposal

H2020-EIC-SMEInst-2018-2020

See other projects for this call

Sub call

H2020-SMEInst-2018-2020-2

Coordinator

OCULAVIS GMBH
Net EU contribution
€ 2 499 218,75
Address
VAALSER STRASSE 259
52074 Aachen
Germany

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
Nordrhein-Westfalen Köln Städteregion Aachen
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Links
Total cost
€ 3 570 312,50