Since founding the project in 2015, Be My Eyes has grown into a community offering visual support to over 230,000 individuals with a visual impairment from over 4 million volunteers around the world. As a company, we have worked to grow our community with continued outreach and cooperation. The app is available for download in over 150 countries in over 180 languages and is still expanding to provide service for more. In 2018, we launched our first Specialized Help option with Microsoft. This proved to be a major milestone in the operation of our organization, as it provided a unique customer service opportunity for businesses to take part in. Since then, we have partnered with Google, P&G, ClearBlue, and many others along with blindness education organizations.
During the first period of the project, we developed the customer support agent interface to include the necessary functionality and integration to connect users directly to company customer support agents. This includes data analysis, statistics, user management, and many more achievements. The result obtained is a fully featured web application which greatly improves organizations’ ability to provide high quality visual assistance to our blind and visually impaired users through Be My Eyes.
In the second period, we have developed a fully functional prototype for an accessible desktop application, which enables high-quality one-way screen sharing video calls with two-way audio communication. Further, we have developed a proof of concept for identifying credit cards (to prevent the sharing of sensitive information) by using ML/AI.
Several activities related to exploitation, commercialization and communication have been carried out during the whole project, such as IP investigation, improvement of commercialization plan, communication via email campaigns, creation of specific promotional material and attendance at several conferences.
