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Inclusive digital mobility solutions

Project description

User perspective in digital mobility solutions

New transport products and services should be fully accessible. However, vulnerable groups such as older people, the disabled, ethnic minorities and the poor do not enjoy unrestricted access to those services due to gaps in the development of digital mobility solutions. The EU-funded INDIMO project will support researchers, operators and policymakers to review and integrate the user perspective in the entire design and deployment process of digital mobility solutions. The project deploys an inclusive digital mobility toolbox, which is a complex service comprising a universal design manual, universal language interface icons, guidelines for cybersecurity and data protection as well as a policy evaluation tool. The project will develop strategies to integrate social aspects into the digital mobility design process.


The INDIMO project aims to enable researchers, operators, developers and policy makers to include the user perspective and co-creation approaches in the entire development process of digital mobility solutions. This way, products and services delivered would be tailored to the actual needs of transport users. The project will identify the main characteristics of demands that digitally based mobility solutions place on users focusing on all types of transport users and in particular to vulnerable-to-exclusion citizens (older people, children, disabled, poor, low educated). The project will develop the INDIMO Inclusive Digital Mobility Toolbox consisting of the Universal design manual, Universal language interface icons for transport services, Guidelines for cybersecurity and personal data protection and a Policy evaluation tool. The tools will help to develop skills and strategies that can help to bridge the digital divide in terms of social and spatial aspects. The toolbox will be applied and tested on five pilot projects in Madrid (Spain), Antwerpen (Belgium), Emilia Romagna (Italy), Berlin (Germany) and Galilee (Israel).


Call for proposal


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Sub call



Net EU contribution
€ 526 750,00
1050 Bruxelles / Brussel

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Région de Bruxelles-Capitale/Brussels Hoofdstedelijk Gewest Région de Bruxelles-Capitale/ Brussels Hoofdstedelijk Gewest Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
Activity type
Higher or Secondary Education Establishments
Total cost
€ 526 750,00

Participants (14)