CustomerServiceAI: Fully language-independent AI platform for automated and augmented customer service

Project description

AI customer service in any language

Customer service is a huge industry in today’s digital era. The industry generates billions of euros in revenue, employs millions of people and is growing by 9 % yearly. The industry addresses both private and public sectors. However, the rising demand is constantly pressing for higher quality services. Artificial intelligence (AI) solutions currently provide low quality services and are mainly in English. The EU-funded CustomerServiceAI project is developing a Human+AI approach, offering a completely language-independent AI platform for customer service in chat, email and social media. Based on neural network design and clustering algorithms, the innovation analyses the customer service database in any language and automatically answers customers’ questions. The service is cost-effective and its installation rapid.

Fields of science

• social sciences › sociology › industrial relations › automation
• natural sciences › computer and information sciences › artificial intelligence › computational intelligence
• social sciences › economics and business

Programme(s)

• H2020-EU.3. - PRIORITY 'Societal challenges
• H2020-EU.2.3. - INDUSTRIAL LEADERSHIP - Innovation In SMEs
• H2020-EU.2.1. - INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies

Topic(s)

• EIC-SMEInst-2018-2020 - SME instrument

Call for proposal

H2020-SMEInst-2018-2020-2
See other projects for this call

Funding Scheme

SME-2 - SME instrument phase 2

Coordinator

CULINAR OY

Address

Lapinlahdenkatu 16
00180 Helsinki
Finland

Activity type

Private for-profit entities (excluding Higher or Secondary Education Establishments)

EU contribution

€ 2 138 974,25