The change from static intranet to enterprise social networks and digital workspaces is a reality, and they will become the primary communication tool in companies over the next few years. According to IDC, as organizations are increasingly interested in reducing their amounts of daily emails sent – up to disappear in some cases -. Time spent on the search for information decreases productivity by 25-30% and implies around 500bn€ loss per year. Companies will increasingly look to social and SaaS solutions as decision support, and ad hoc work facilitators support current workflow and enterprise application tasks as well as an alternative to existing communication channels.
Ahead is a Digital Workspace, but working at the cloud and embedding Artificial Intelligence to streamline processes and to provide the best of efficiencies, customer engagement, and satisfaction.