The I-HEROS project defined and set up Toulouse Métropole's one-stop shop for energy renovation and monitored its operation for two years.
With the support of all the consortium partners, the one-stop-shop's various aspects were defined, including governance, the economic model, and the support paths for users. A physical reception area had been created, enabling residents to come and obtain information with or without an appointment and host partner meetings, workshops, and events. Tools have been put in place to facilitate the work of the OSS, from digital tools (website, voice server, directory, monitoring dashboard) to guides for the public and professionals. The OSS' name and graphic identity have been defined, and a communications campaign has been launched to publicize the service. Residents can contact the service by telephone, with or without an appointment at the Maison de l'Energie, by appointment at local offices across the Region, or via a contact form on the OSS website.
A special effort has been made to mobilize energy renovation professionals through a charter of commitment and a referencing directory. Initially focused on professionals working on houses, the charter and directory were extended to condominiums.
Based on the recommendations made following the market studies, priority areas for renovation were targeted for condominiums and houses. A new approach was tested on 30,000 residents of condominiums and 2,000 residents of houses by sending them a letter and proposing information meetings in their neighborhoods to discuss energy renovation and encourage them to act.
All these actions have resulted in the delivery of 7,000 recommendations per year, 30% of which are in-depth personalized advice.
Communication and dissemination actions followed the creation and setup of the OSS. In particular, extensive replication work had been carried out in the Hamburg region, with significant progress in adapting the service to local needs. The consortium was active on disseminating the project results to wider audiences (European).
The specific characteristics of our territory were identified, enabling us to target similar regions. Moreover, we could also identify tools or approaches that could be replicated in other structures/OSS/territories.
