Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision

Deliverables

IPS Enhanced models and needs elicitation

The IPS state of play is reported and the user needs and constraints are documented using UML and BPMN

Pilots evaluation results - first round

This deliverable includes the initial evaluation results along with lessons learnt (year 1).

IPS holistic framework

Draft IPS governance models and roadmap are proposed to assist stakeholders in IPS cocreation and delivery

Pilots evaluation results - second round

This deliverable includes the interim evaluation results along with lessons learnt (year 2).

Report on standardisation efforts

This deliverable will provide information about the efforts for the standardisation of the inGov concepts and tools.

IPS holistic framework - interim

Interim version of IPS governance models and roadmap aiming at assisting stakeholders in IPS co-creation and delivery.

Report on dissemination activities - Version a

This deliverable will report the dissemination activities that were carried out in each year of the project Moreover it will explore the possibility of a Policy Roundtable andor webinar via clustering with other projects

Sustainability and policy recommendations

The lessons learnt are coded; sustainability plan is issued; general policy recommendation as well as suggestion to specific important EU documents are provided.

Recommendations and tutorials for applying IPS models, roadmap and ICT tools

This report will provide all recommendations, guides, best practices and tutorials created in terms of inGov capacity building (T4.7).

Pilots evaluation results - third round

This deliverable includes the final evaluation results along with overall lessons learnt (year 3).

Report on dissemination activities - Version c

This deliverable will report the dissemination activities that were carried out in each year of the project.

IPS holistic framework - final

Final version of IPS governance models and roadmap aiming at assisting stakeholders in IPS co-creation and delivery.

Report on dissemination activities - Version b

This deliverable will report the dissemination activities that were carried out in each year of the project. Moreover, it will explore the possibility of a Policy Roundtable (and/or webinar) via clustering with other projects.

ICT architecture and tools

This is the final software prototype of the inGov ICT tools along with its documentation.

ICT architecture and tools - second release

This is the second software prototype of the inGov ICT tools along with its documentation.

ICT architecture and tools - first release

This is the first software prototype of the inGov ICT tools along with its documentation

Publications

Adoption of Automation Technologies in Public Organizations: The Perception of HealthcareProfessionals in Greece

Author(s): . Daikou, I. Tamouridou, E. Kalampokis, K. Tarabanis
Published in: EGOV-CeDEM-ePart 2021 (Proc.), 2021
Publisher: CEUR-WS

Towards an Evaluation Plan for Integrated Public Service (IPS) Provision

Author(s): Eleni Panopoulou; Efthimios Tambouris; Alexandros Gerontas; Konstantinos Tarabanis
Published in: Crossref, 2022, ISBN 9781450396356
Publisher: Association for Computing Machinery
DOI: 10.1145/3560107.3560197

Towards the Inclusion of Co-creation in the European Interoperability Framework

Author(s): Casiano Flores, Cesar & Rodriguez Müller, A. Paula & Albrecht, Valerie & Steen, Trui & Crompvoets, Joep & Tambouris, Efthimios.
Published in: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance, 2021, Page(s) 538–540
Publisher: Association for Computing Machinery
DOI: 10.1145/3494193.3494320

Democratizing co-production of sustainable public services

Author(s): D. López-de-Ipiña, T. Brandsen, T. Steen, P. Misikangas, D. Sarasa, A. P. Rodriguez Müller, N. Edelmann
Published in: DG.O 2022: The 23rd Annual International Conference on Digital Government Research Proceedings, 2022, ISBN 9781450397490
Publisher: Association for Computing Machinery
DOI: 10.1145/3543434.3543665

Sustainable Co-Creation in the Public Sector: A Case Study in the Lower Austrian Federal Government

Author(s): Noella Edelmann; A. Paula Rodriguez Müller; Trui Steen; Bernhard Gerhardter; Tim Holzbauer
Published in: Crossref, 2022, ISBN 9781450396356
Publisher: Association for Computing Machinery
DOI: 10.1145/3560107.3560126

On the use of Chatbots and Knowledge Graphs for Public Service information provision based on Life Events: The case of Travelling Abroad

Author(s): E. Bartza, R. Promikyridis, E. Tambouris
Published in: EGOV-CeDEM-EPart2023 Proceedings, 2023
Publisher: CEUR-WS

Towards personalised public service co-creation using core vocabularies

Author(s): A. Gerontas, D. Zeginis, E. Tambouris, K. Tarabanis
Published in: 2021 6th South-East Europe Design Automation, Computer Engineering, Computer Networks and Social Media Conference (SEEDA-CECNSM), 2021
Publisher: IEEE
DOI: 10.1109/seeda-cecnsm53056.2021.9565886

Integrated Public Service Co-Creation and Provision: Guidelines and Lessons Learnt

Author(s): E. Tambouris, M. Konidi, N. Edelmann, E. Kalampokis, J. Crompvoets, A. Cioffi, K. Tarabanis
Published in: EGOV-CeDEM-EPart2023 Proceedings, 2023
Publisher: CEUR-WS

Towards Co-creating Getting a Transport Card Integrated Public Service

Author(s): Alexandros Gerontas; Eleni Panopoulou; Georgia Zempila; Efthimios Tambouris; Anastasia Akrivousi; Konstantinos Farmakis; Stamatia Papadimopoulou; Konstantinos Tarabanis
Published in: Crossref, 2022, ISBN 9781450390118
Publisher: Association for Computing Machinery
DOI: 10.1145/3494193.3494316

Adoption of Automation Technologies in Public Organizations: The Perception of HealthcareProfessionals in Greece

Author(s): . Daikou, I. Tamouridou, E. Kalampokis, K. Tarabanis
Published in: EGOV-CeDEM-ePart 2021 (Proc.), 2021
Publisher: EGOV-CeDEM-ePart

Integrated Public Service Co-Creation: Objectives, Methods and Pilots of inGov project

Author(s): Ε. Tambouris, Κ. Tarabanis
Published in: EGOV-CeDEM-ePart 2021 (Proc.), 2021
Publisher: EGOV-CeDEM-ePart 2021

Ethics challenges in public service co-creation

Author(s): Noella Edelmann, Georgia Livieri, Efthimios Tambouris
Published in: EGOV-CeDEM-ePart Conference 2023 Proceedings, 2023
Publisher: CEUR-WS

Using Knowledge Graphs to provide public service information

Author(s): R. Promikyridis. E. Tambouris
Published in: DG.O 2022: The 23rd Annual International Conference on Digital Government Research Proceedings, 2022, ISBN 9781450397490
Publisher: Association for Computing Machinery
DOI: 10.1145/3543434.3543585

Integrating BPMN with DMN to model complex Public Services: The case of Getting a Transportation Card for Disabled in Greece

Author(s): Efthimios Tambouris; Theocharis Tavantzis; Konstantinos Vergidis; Alexandros Gerontas; Konstantinos Tarabanis
Published in: Crossref, 2022, ISBN 9781450396356
Publisher: Association for Computing Machinery
DOI: 10.1145/3560107.3560129

Towards Inclusive Integrated Public Service (IPS) Co-Creation and Provision

Author(s): Ε. Tambouris, Κ. Tarabanis
Published in: DG.O'21: The 22nd Annual International Conference on Digital Government Research, 2021, ISBN 9781450384926
Publisher: Association for Computing Machinery
DOI: 10.1145/3463677.3463726

PassBot: A chatbot for providing information on Getting a Greek Passport

Author(s): P. Antoniadis, E. Tambouris
Published in: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance, 2021, Page(s) 292–297
Publisher: Association for Computing Machinery
DOI: 10.1145/3494193.3494233

A Framework for Integrated Public Services Co-Creation and Sustainability

Author(s): A. P. Rodriguez Müller, N. Oprea, E. Tambouris, T. Steen
Published in: DG.O 2022: The 23rd Annual International Conference on Digital Government Research Proceedings, 2022
Publisher: Association for Computing Machinery
DOI: 10.1145/3543434.3543647

Understanding the Use of Emerging Technologies in the Public Sector: A Review of Horizon 2020 Projects

Author(s): Evangelos Kalampokis; Nikos Karacapilidis; Dimitris Tsakalidis; Konstantinos Tarabanis
Published in: Crossref, Issue 4, 2023, ISSN 2078-2489
Publisher: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.1145/3580603

A Study on the Enablers and Challenges of Co-Creation for the Digital Common Household Unit Integrated Public Service in Malta

Author(s): Judie Attard; Keith Cortis
Published in: Administrative Sciences; Volume 13; Issue 2; Pages: 29, Issue 18, 2023, ISSN 2078-2489
Publisher: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.3390/admsci13020029

Enhancing Core Public Service Vocabulary to Enable Public Service Personalization

Author(s): Alexandros Gerontas; Dimitris Zeginis; Rafail Promikyridis; Marin Androš; Efthimios Tambouris; Vibor Cipan; Konstantinos Tarabanis
Published in: Information; Volume 13; Issue 5; Pages: 225, Issue 2, 2022, ISSN 2078-2489
Publisher: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.3390/info13050225

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

Author(s): A. Paula Rodriguez Müller; Cesar Casiano Flores; Valerie Albrecht; Trui Steen; Joep Crompvoets
Published in: Administrative Sciences, Issue 1, 2021, ISSN 2076-3387
Publisher: mdpi
DOI: 10.3390/admsci11040130

On using CPSV-AP to publish public service descriptions as linked open data.

Author(s): Gerontas, A., Tambouris, E., Lazopoulou, K. et al.
Published in: Service-Oriented Computing & Applications, 2022, ISSN 2193-1801
Publisher: Springer Science and Business Media Deutschland GmbH
DOI: 10.1007/s11761-022-00344-6

The Impact of Sustainability on Co-Creation of Digital Public Services

Author(s): Noella Edelmann; Shefali Virkar
Published in: Volume 13, Issue 7, 2023, ISSN 2078-2489
Publisher: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.3390/admsci13020043

What motivates users to report service‐related issues? A study on coproduction in a smart public service

Author(s): A. Paula Rodriguez Müller; Amandine Lerusse; Trui Steen; Steven Van De Walle
Published in: Crossref, Issue 7, 2023, ISSN 1613-6810
Publisher: Wiley - V C H Verlag GmbbH & Co.
DOI: 10.1111/padm.12946

Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data

Author(s): E. Kalampokis, A. Karamanou, K. Tarabanis
Published in: Electronic Government, 2021
Publisher: Springer International Publishing
DOI: 10.1007/978-3-030-84789-0_18

Deliverables

Publications

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