Inclusive Governance Models and ICT Tools for Integrated Public Service Co-Creation and Provision

Informations projet

inGOV

N° de convention de subvention: 962563

DOI

10.3030/962563

Projet clôturé

Date de signature de la CE 28 Octobre 2020

Date de début 1 Janvier 2021

Date de fin 31 Mars 2024

Financé au titre de

• SOCIETAL CHALLENGES - Europe In A Changing World - Inclusive, Innovative And Reflective Societies

Coût total

€ 3 287 000,00

Contribution de l’UE

€ 3 287 000,00

Coordonné par

UNI SYSTEMS SYSTIMATA PLIROFORIKIS MONOPROSOPI ANONYMI EMPORIKI ETAIRIA
Greece

CORDIS fournit des liens vers les livrables publics et les publications des projets HORIZON.

Les liens vers les livrables et les publications des projets du 7e PC, ainsi que les liens vers certains types de résultats spécifiques tels que les jeux de données et les logiciels, sont récupérés dynamiquement sur OpenAIRE .

Livrables

Documents, reports (13)

IPS Enhanced models and needs elicitation

The IPS state of play is reported and the user needs and constraints are documented using UML and BPMN

Pilots evaluation results - first round

This deliverable includes the initial evaluation results along with lessons learnt (year 1).

IPS holistic framework

Draft IPS governance models and roadmap are proposed to assist stakeholders in IPS cocreation and delivery

Pilots evaluation results - second round

This deliverable includes the interim evaluation results along with lessons learnt (year 2).

Report on standardisation efforts

This deliverable will provide information about the efforts for the standardisation of the inGov concepts and tools.

IPS holistic framework - interim

Interim version of IPS governance models and roadmap aiming at assisting stakeholders in IPS co-creation and delivery.

Report on dissemination activities - Version a

This deliverable will report the dissemination activities that were carried out in each year of the project Moreover it will explore the possibility of a Policy Roundtable andor webinar via clustering with other projects

Sustainability and policy recommendations

The lessons learnt are coded; sustainability plan is issued; general policy recommendation as well as suggestion to specific important EU documents are provided.

Recommendations and tutorials for applying IPS models, roadmap and ICT tools

This report will provide all recommendations, guides, best practices and tutorials created in terms of inGov capacity building (T4.7).

Pilots evaluation results - third round

This deliverable includes the final evaluation results along with overall lessons learnt (year 3).

Report on dissemination activities - Version c

This deliverable will report the dissemination activities that were carried out in each year of the project.

IPS holistic framework - final

Final version of IPS governance models and roadmap aiming at assisting stakeholders in IPS co-creation and delivery.

Report on dissemination activities - Version b

This deliverable will report the dissemination activities that were carried out in each year of the project. Moreover, it will explore the possibility of a Policy Roundtable (and/or webinar) via clustering with other projects.

Other (3)

ICT architecture and tools

This is the final software prototype of the inGov ICT tools along with its documentation.

ICT architecture and tools - second release

This is the second software prototype of the inGov ICT tools along with its documentation.

ICT architecture and tools - first release

This is the first software prototype of the inGov ICT tools along with its documentation

Publications

Conference proceedings (17)

Adoption of Automation Technologies in Public Organizations: The Perception of HealthcareProfessionals in Greece

Auteurs: . Daikou, I. Tamouridou, E. Kalampokis, K. Tarabanis
Publié dans: EGOV-CeDEM-ePart 2021 (Proc.), 2021
Éditeur: CEUR-WS

Towards an Evaluation Plan for Integrated Public Service (IPS) Provision

Auteurs: Eleni Panopoulou; Efthimios Tambouris; Alexandros Gerontas; Konstantinos Tarabanis
Publié dans: Crossref, 2022, ISBN 9781450396356
Éditeur: Association for Computing Machinery
DOI: 10.1145/3560107.3560197

Towards the Inclusion of Co-creation in the European Interoperability Framework

Auteurs: Casiano Flores, Cesar & Rodriguez Müller, A. Paula & Albrecht, Valerie & Steen, Trui & Crompvoets, Joep & Tambouris, Efthimios.
Publié dans: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance, 2021, Page(s) 538–540
Éditeur: Association for Computing Machinery
DOI: 10.1145/3494193.3494320

Democratizing co-production of sustainable public services

Auteurs: D. López-de-Ipiña, T. Brandsen, T. Steen, P. Misikangas, D. Sarasa, A. P. Rodriguez Müller, N. Edelmann
Publié dans: DG.O 2022: The 23rd Annual International Conference on Digital Government Research Proceedings, 2022, ISBN 9781450397490
Éditeur: Association for Computing Machinery
DOI: 10.1145/3543434.3543665

Sustainable Co-Creation in the Public Sector: A Case Study in the Lower Austrian Federal Government

Auteurs: Noella Edelmann; A. Paula Rodriguez Müller; Trui Steen; Bernhard Gerhardter; Tim Holzbauer
Publié dans: Crossref, 2022, ISBN 9781450396356
Éditeur: Association for Computing Machinery
DOI: 10.1145/3560107.3560126

On the use of Chatbots and Knowledge Graphs for Public Service information provision based on Life Events: The case of Travelling Abroad

Auteurs: E. Bartza, R. Promikyridis, E. Tambouris
Publié dans: EGOV-CeDEM-EPart2023 Proceedings, 2023
Éditeur: CEUR-WS

Towards personalised public service co-creation using core vocabularies

Auteurs: A. Gerontas, D. Zeginis, E. Tambouris, K. Tarabanis
Publié dans: 2021 6th South-East Europe Design Automation, Computer Engineering, Computer Networks and Social Media Conference (SEEDA-CECNSM), 2021
Éditeur: IEEE
DOI: 10.1109/seeda-cecnsm53056.2021.9565886

Integrated Public Service Co-Creation and Provision: Guidelines and Lessons Learnt

Auteurs: E. Tambouris, M. Konidi, N. Edelmann, E. Kalampokis, J. Crompvoets, A. Cioffi, K. Tarabanis
Publié dans: EGOV-CeDEM-EPart2023 Proceedings, 2023
Éditeur: CEUR-WS

Towards Co-creating Getting a Transport Card Integrated Public Service

Auteurs: Alexandros Gerontas; Eleni Panopoulou; Georgia Zempila; Efthimios Tambouris; Anastasia Akrivousi; Konstantinos Farmakis; Stamatia Papadimopoulou; Konstantinos Tarabanis
Publié dans: Crossref, 2022, ISBN 9781450390118
Éditeur: Association for Computing Machinery
DOI: 10.1145/3494193.3494316

Adoption of Automation Technologies in Public Organizations: The Perception of HealthcareProfessionals in Greece

Auteurs: . Daikou, I. Tamouridou, E. Kalampokis, K. Tarabanis
Publié dans: EGOV-CeDEM-ePart 2021 (Proc.), 2021
Éditeur: EGOV-CeDEM-ePart

Integrated Public Service Co-Creation: Objectives, Methods and Pilots of inGov project

Auteurs: Ε. Tambouris, Κ. Tarabanis
Publié dans: EGOV-CeDEM-ePart 2021 (Proc.), 2021
Éditeur: EGOV-CeDEM-ePart 2021

Ethics challenges in public service co-creation

Auteurs: Noella Edelmann, Georgia Livieri, Efthimios Tambouris
Publié dans: EGOV-CeDEM-ePart Conference 2023 Proceedings, 2023
Éditeur: CEUR-WS

Using Knowledge Graphs to provide public service information

Auteurs: R. Promikyridis. E. Tambouris
Publié dans: DG.O 2022: The 23rd Annual International Conference on Digital Government Research Proceedings, 2022, ISBN 9781450397490
Éditeur: Association for Computing Machinery
DOI: 10.1145/3543434.3543585

Integrating BPMN with DMN to model complex Public Services: The case of Getting a Transportation Card for Disabled in Greece

Auteurs: Efthimios Tambouris; Theocharis Tavantzis; Konstantinos Vergidis; Alexandros Gerontas; Konstantinos Tarabanis
Publié dans: Crossref, 2022, ISBN 9781450396356
Éditeur: Association for Computing Machinery
DOI: 10.1145/3560107.3560129

Towards Inclusive Integrated Public Service (IPS) Co-Creation and Provision

Auteurs: Ε. Tambouris, Κ. Tarabanis
Publié dans: DG.O'21: The 22nd Annual International Conference on Digital Government Research, 2021, ISBN 9781450384926
Éditeur: Association for Computing Machinery
DOI: 10.1145/3463677.3463726

PassBot: A chatbot for providing information on Getting a Greek Passport

Auteurs: P. Antoniadis, E. Tambouris
Publié dans: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance, 2021, Page(s) 292–297
Éditeur: Association for Computing Machinery
DOI: 10.1145/3494193.3494233

A Framework for Integrated Public Services Co-Creation and Sustainability

Auteurs: A. P. Rodriguez Müller, N. Oprea, E. Tambouris, T. Steen
Publié dans: DG.O 2022: The 23rd Annual International Conference on Digital Government Research Proceedings, 2022
Éditeur: Association for Computing Machinery
DOI: 10.1145/3543434.3543647

Peer reviewed articles (7)

Understanding the Use of Emerging Technologies in the Public Sector: A Review of Horizon 2020 Projects

Auteurs: Evangelos Kalampokis; Nikos Karacapilidis; Dimitris Tsakalidis; Konstantinos Tarabanis
Publié dans: Crossref, Numéro 4, 2023, ISSN 2078-2489
Éditeur: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.1145/3580603

A Study on the Enablers and Challenges of Co-Creation for the Digital Common Household Unit Integrated Public Service in Malta

Auteurs: Judie Attard; Keith Cortis
Publié dans: Administrative Sciences; Volume 13; Numéro 2; Pages: 29, Numéro 18, 2023, ISSN 2078-2489
Éditeur: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.3390/admsci13020029

Enhancing Core Public Service Vocabulary to Enable Public Service Personalization

Auteurs: Alexandros Gerontas; Dimitris Zeginis; Rafail Promikyridis; Marin Androš; Efthimios Tambouris; Vibor Cipan; Konstantinos Tarabanis
Publié dans: Information; Volume 13; Numéro 5; Pages: 225, Numéro 2, 2022, ISSN 2078-2489
Éditeur: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.3390/info13050225

A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation

Auteurs: A. Paula Rodriguez Müller; Cesar Casiano Flores; Valerie Albrecht; Trui Steen; Joep Crompvoets
Publié dans: Administrative Sciences, Numéro 1, 2021, ISSN 2076-3387
Éditeur: mdpi
DOI: 10.3390/admsci11040130

On using CPSV-AP to publish public service descriptions as linked open data.

Auteurs: Gerontas, A., Tambouris, E., Lazopoulou, K. et al.
Publié dans: Service-Oriented Computing & Applications, 2022, ISSN 2193-1801
Éditeur: Springer Science and Business Media Deutschland GmbH
DOI: 10.1007/s11761-022-00344-6

The Impact of Sustainability on Co-Creation of Digital Public Services

Auteurs: Noella Edelmann; Shefali Virkar
Publié dans: Volume 13, Numéro 7, 2023, ISSN 2078-2489
Éditeur: Multidisciplinary Digital Publishing Institute (MDPI)
DOI: 10.3390/admsci13020043

What motivates users to report service‐related issues? A study on coproduction in a smart public service

Auteurs: A. Paula Rodriguez Müller; Amandine Lerusse; Trui Steen; Steven Van De Walle
Publié dans: Crossref, Numéro 7, 2023, ISSN 1613-6810
Éditeur: Wiley - V C H Verlag GmbbH & Co.
DOI: 10.1111/padm.12946

Book chapters (1)

Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data

Auteurs: E. Kalampokis, A. Karamanou, K. Tarabanis
Publié dans: Electronic Government, 2021
Éditeur: Springer International Publishing
DOI: 10.1007/978-3-030-84789-0_18