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Flexible Agency for collective demand-responsive Mobility Services

Objectif

By capitalising on results, experience and practices gained in previous RTD projects, FAMS will implement and trial the concept of a Flexible Agency for collective, demand-responsive mobility services, evaluate the viability and impacts in real business cases and gather knowledge and best practice to ensure dissemination and subsequent adoption at the European level. FAMS trials will be conducted in two European sites, the Tuscany Region (IT) and the Angus Region (UK) with complementary characteristics and transport environments.

Objectives:
The objective of the FAMS Trial Project is to scale up the technology, service and business models currently adopted in Demand Responsive Transport (DRT) and support the evolution from single DRT applications to the concept of a Flexible Agency for Collective (e.g. public) Demand Responsive Mobility Services. On the one hand, the Agency will co-ordinate the operation of different transit operators / organisations involved in the provision of DRT service; on the other hand, it will improve the overall accessibility to mobility services for the citizens, user groups and associations. State-of-the-art DRT technology e.g. booking and reservation systems, route and service planning systems, communication services, service management services, service and customer repositories - will be further extended and adapted to work within an innovative e-Business infrastructure.

Based on standard internet and web technologies, this will provide:
1) end-users of intermediate transport services (DRT) with advanced, diffused and flexible interfaces for improved booking and service information access, and;
2) DRT operators with a number of internet-based services for the sharing and co-ordinated management of transport resources (vehicles). This will ultimately allow different transport operators to co-operate each other and the overall transport system to work as a virtual, flexible organisation.

Work description:
The work planned in FAMS includes the following elements:
- adaptation and scale-up of:
1) previously demonstrated DRT technologies and methods and;
2) e-Business/e-Work collaboration and team-working tools and methods, to support operation and co-ordination of a set of Demand Responsive services by a Flexible Mobility Agency;
- deployment of the Flexible Agency concept in two EU sites and transfer to these of the technological, operational and organisational experience gained about application of ITS in DRT;
- implementation of trials in the sites, including trial and test of the impacts of GPRS technology in supporting DRT operations within the Flexible Agency;
- comparative assessment of technologies, organisational models and implementation contexts, based on a common Measurements and Evaluation Plan;
- assistance to the Users and Suppliers in decision-making, as regards further deployment and use of trialled IT solutions and product consolidation and market penetration strategies, respectively
- collection of knowledge and best practice on Flexible Agency implementation and operation and dissemination of these through a "Handbook and Best Practice Guide";
- market stimulation for IT and e-Business/e-Work products supporting in effective implementation of DRT and the Flexible Agency.

Milestones:
Three Collective Transport Operators/Authorities - ATAF (IT), SITA (IT) and Angus Transport Forum (UK) - will implement and trial the Flexible Agency. Two IT suppliers, Mobisoft Oy (FI) and Softeco Sismat (IT) will provide the required technology transfer by adapting solutions obtained in previous RTD projects, ATAF (IT), will also provide transfer of expertise on DRT operation and will support in implementing best practice in community transport and DRT at end-user organisations. Two IT and Transport Consultancy, MemEx (IT) and ETTS (IE), will ensure coordination of the technical trials and the Common Evaluation framework.

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ACM - Preparatory, accompanying and support measures

Coordinateur

ATAF SPA
Contribution de l’UE
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Adresse
VIALE DEI MILLE 115
4140 FIRENZE
Italie

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