Summary reports of workshops
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A summary report of outcomes from the five daylong workshops on emerging topics regarding the adaptation of a usercentric approach at the design and delivery of services
Indicators handbook
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The deliverable will provide the operational definition the list of indicators and the operational guidelines for cities to adopt in order to contribute to the dashboard The handbook is designed for the final users it is readable and illustrated with screenshots But it also includes the modality of computation of various aggregate indicators
Third policy brief and event
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Third and final policy brief together with a related summit
Annual reports on the State of User-Centricity
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Every year based on the data submitted by cities a summary report will be produced It is a welldesigned professionally edited publication with the goal of wide distribution to policy makers It will provide a snapshot of cities progress as well as case studies of excellent services
Quality and risk management plan
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This will be a document detailing the quality and risk management procedures that will be followed during the course of the project
Adapted usercentricity principles
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Adapted and operational version of the Tallinn Declaration according to local authorities This will include a list of key services delivered at the local level and a set of usercentricity criteria based on the original Tallinn Declaration principles
First policy brief and event
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This deliverable includes the first of the three policy briefs that the project will produce together with an event to present it
Second policy brief and event
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Second policy brief summarizing the results of the project together with a related policy summit
Communication, dissemination and outreach strategy v1
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This deliverable is a first report on the approach and practices adopted by the UCCs consortium for the management of effective and efficient dissemination communication and outreach activities
Baseline survey report
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The baseline survey report The survey will support the analysis of gaps between the current stage of local usercentricity measurements and a holisticoriented usercentricity index according to the Tallinn Declaration principles
Communication, dissemination and outreach strategy v2
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This deliverable is the final report on the approach and practices adopted by the UCCs consortium for the management of effective and efficient dissemination communication and outreach activities
Exploitation and sustainability strategy v2
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This deliverable is the final comprehensive report on the approach and strategy adopted by the UCCs consortium to ensure the selfsustainability and exploitation of the valuable outcomes of the project beyond its lifetime
Active community
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This deliverable is a report and guidebook of good practices on the outreach activities and the creation of an active community of the cities beyond the project partners that relate to UCCs outcomes and results
Project handbook
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A guide detailing the management procedures and processes for the UCCS project
Gap analysis report
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A gap analysis report including identified gaps and areas for adjusting and developing new measurements will be the main deliverable for Task 13
Exploitation and sustainability strategy v1
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This deliverable is a first comprehensive report on the approach and strategy adopted by the UCCs consortium to ensure the selfsustainability and exploitation of the valuable outcomes of the project beyond its lifetime
