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Leistungen
A summary report of outcomes from the five daylong workshops on emerging topics regarding the adaptation of a usercentric approach at the design and delivery of services
Indicators handbook (öffnet in neuem Fenster)The deliverable will provide the operational definition the list of indicators and the operational guidelines for cities to adopt in order to contribute to the dashboard The handbook is designed for the final users it is readable and illustrated with screenshots But it also includes the modality of computation of various aggregate indicators
Third policy brief and event (öffnet in neuem Fenster)Third and final policy brief together with a related summit
Annual reports on the State of User-Centricity (öffnet in neuem Fenster)Every year based on the data submitted by cities a summary report will be produced It is a welldesigned professionally edited publication with the goal of wide distribution to policy makers It will provide a snapshot of cities progress as well as case studies of excellent services
Quality and risk management plan (öffnet in neuem Fenster)This will be a document detailing the quality and risk management procedures that will be followed during the course of the project
Adapted usercentricity principles (öffnet in neuem Fenster)Adapted and operational version of the Tallinn Declaration according to local authorities This will include a list of key services delivered at the local level and a set of usercentricity criteria based on the original Tallinn Declaration principles
First policy brief and event (öffnet in neuem Fenster)This deliverable includes the first of the three policy briefs that the project will produce together with an event to present it
Second policy brief and event (öffnet in neuem Fenster)Second policy brief summarizing the results of the project together with a related policy summit
Communication, dissemination and outreach strategy v1 (öffnet in neuem Fenster)This deliverable is a first report on the approach and practices adopted by the UCCs consortium for the management of effective and efficient dissemination communication and outreach activities
Baseline survey report (öffnet in neuem Fenster)The baseline survey report The survey will support the analysis of gaps between the current stage of local usercentricity measurements and a holisticoriented usercentricity index according to the Tallinn Declaration principles
Communication, dissemination and outreach strategy v2 (öffnet in neuem Fenster)This deliverable is the final report on the approach and practices adopted by the UCCs consortium for the management of effective and efficient dissemination communication and outreach activities
Exploitation and sustainability strategy v2 (öffnet in neuem Fenster)This deliverable is the final comprehensive report on the approach and strategy adopted by the UCCs consortium to ensure the selfsustainability and exploitation of the valuable outcomes of the project beyond its lifetime
Active community (öffnet in neuem Fenster)This deliverable is a report and guidebook of good practices on the outreach activities and the creation of an active community of the cities beyond the project partners that relate to UCCs outcomes and results
Project handbook (öffnet in neuem Fenster)A guide detailing the management procedures and processes for the UCCS project
Gap analysis report (öffnet in neuem Fenster)A gap analysis report including identified gaps and areas for adjusting and developing new measurements will be the main deliverable for Task 13
Exploitation and sustainability strategy v1 (öffnet in neuem Fenster)This deliverable is a first comprehensive report on the approach and strategy adopted by the UCCs consortium to ensure the selfsustainability and exploitation of the valuable outcomes of the project beyond its lifetime
The online tracker will be based on the checklist of indicators and will allow data gathering and data visualization regarding the implementation of the recommendations It will be a dedicated minisite integrated in the main project site It will allow experts to upload data and display summary information per city
Service design toolkit (öffnet in neuem Fenster)A webbased toolkit with methodologies tools methods and tactics for supporting cities with the adoption of a usercentric approach at different stages of design and delivery of public services for citizens and businesses The toolbox will be a dedicated minisite integrated in the main project site Prior to the final version two mockup versions of the toolbox M8 M14 and of a functional prototype M21 will be codeveloped with partners
Online best practice repository (öffnet in neuem Fenster)An online repository of exemplary usercentric services including services from partners and additional ones from nonpartners Accepted services in the repository will be categorized according to use cases The repository will be a dedicated minisite integrated in the main project site and its development will take place in two iterations M46 M1416
Report on the UCCS participation in the Open Research Data Pilot as per the template on the Guide on Data Management
This deliverable is the organization of the two award ceremonies by UCCs A short attractive report will present the two events the applicants and winners as well as the impact of this type of activity for the promotion of the Tallinn Declaration and the usercentric cities concept
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