SERMAS will achieve a powerful impact on the expected outcomes set out for the work programme and, more generally, on the ongoing digital revolution by enabling the social acceptance of XR systems. This is measurable through the breadth and strength of the expected impacts and the corresponding measures to maximize these impacts.
SERMAS will improve human-machine interaction by providing new models and systems of eXtended Reality with higher level of interaction and greater awareness of the context.
The services offered will be easily usable through automated technologies that will interact with the user in human — like way (conversation), making them attractive even for target users not accustomed or unwilling to interact with XR Agents, such as the elderly, and at the same time stimulating curiosity of the younger audience, inclined to use innovative technologies. Through the functions of auto training, speech recognition and understand and derive meaning from human languages, it will be able to adapt to different forms of expression, interaction, languages, domains, styles and intent, making the services more accessible and giving the impression of having a personal assistant. Greater inclusiveness of digital services both in terms of increased use of technologies by a public reluctant to interact with machines, and as a territorial presence, offering such services in areas where they were absent. By combining technology with human operators, greater use of services will be obtained in terms of time, optimizing the requests management (e.g. support to counter operators). The target groups that will benefit are: users unable to access services at standard times, low-digitized users who have difficulty interacting with technology, young users who are looking for innovative ways of using services.
