Reengineering airline critical processes

Información del proyecto

RAP

Identificador del acuerdo de subvención: 25580

Proyecto cerrado

Fecha de inicio 1 Noviembre 1997

Fecha de finalización 30 Abril 2000

Financiado con arreglo a

• Specific research and technological development programme in the field of information technologies, 1994-1998

Coste total

€ 2 600 000,00

Aportación de la UE

€ 1 500 000,00

Coordinado por

Deutsche Lufthansa Ag
Germany

Objetivo

In an airline, Flight Operations is the business process that ensures that every flight is operated according to the schedule, with the appropriate type of aircraft and a with fully-qualified crew. All major European airlines are now facing the task of redesigning their Flight Operations processes in order to support the new demands of a deregulated transportation world.
However, any attempt to reengineer Flight Ops must address three constraining issues:
Flight Operations is highly critical : when it breaks down, even for a few hours, the airline loses huge amounts of money. Software migrations cannot be allowed to threaten the availability of the process.
Flight Operations is the most complex process of the airline. It involves dozens of departments, thousands of employees and hundreds of computer applications. Efficient co-operation and workflow are especially difficult to achieve.
Flight Operations involves the management, the planners, the crew-members and the IT staff. The need for a consensus among these groups often translates into a strong resistance to change. Efficient change management is a key factor of success.
The objectives of the RAP project are to make it possible to reengineer Flight Operations in spite of these difficulties. These objectives will be reached as follows :
The RAP project will produce a tool for ensuring the safe migration from legacy Flight Operations systems. The tool will rely on so-called mirror databases, i.e. devices that make it possible to run new applications in parallel with the legacy applications which are being replaced.
The tool will be a generic one : any airline will be able to re-use it into its own IT environment with a small systems integration effort. It will not duplicate commercially-available products, and will be applicable to a number of Flight Operations areas that is large enough to ensure that further exploitation makes economic sense.
The RAP tool will support groupware capabilities in order to ensure that the new Flight Operations applications do not depend on specific workflows. Such groupware capabilities will combine what-if simulation areas and advanced broadcast mechanisms.
Enhancing change management skills can be achieved with new pedagogical tools such as Multimedia Business Simulation.
The RAP project will develop a dedicated Multimedia Business Simulator that will take into account the peculiarities of Flight Operations. This pedagogical tool will be used to enhanced the change management skills of a reengineering team.
It will also be used by the project team itself, and will thus significantly contribute to a more efficient exploitation and dissemination of the results of the RAP project.
The results of the RAP project will enable airlines to efficiently and safely redesign their Flight Operations business processes and will free them from the limitations of their legacy systems.
Exploitation will be prepared by having dissemination start in the first year of the project, so that, by the time the tool is ready, airlines are aware of the benefits it can bring to them.
The RAP consortium will set up a legal entity which will be entrusted with the intellectual property rights of the RAP safe migration tool, and will be governed by the steering committee of the project. At the end of the project, this entity will become responsible for maintaining the tool and for organising its commercial exploitation along the following lines:
development of business relationships with KLM, Lufthansa and SAS;
direct marketing and sales directed to the Flight Operations divisions of other airlines;
commercialisation agreements with the IT subsidiaries of the airlines of the consortium and/or with other airlines or software services companies.

Ámbito científico (EuroSciVoc)

• ciencias naturales › informática y ciencias de la información › software
• ciencias naturales › informática y ciencias de la información › base de datos
• ingeniería y tecnología › ingeniería mecánica › ingeniería de vehículos › ingeniería aeroespacial › aeronave

Programa(s)

• FP4-ESPRIT 4 - Specific research and technological development programme in the field of information technologies, 1994-1998

Tema(s)

• 7.5 - Enterprise Systems Integration

Convocatoria de propuestas

Datos no disponibles

Régimen de financiación

CSC - Cost-sharing contracts

Coordinador

Deutsche Lufthansa Ag

• Aportación de la UE: Sin datos
• Dirección: Von Gablenz-Strasse 2-6 ; 50667 Köln ; Alemania
• Coste total: Sin datos

Participantes (3)

Koninklijke Luchtvaart Maatschappij Nv

Países Bajos

• Aportación de la UE: Sin datos
• Dirección: Amsterdamseweg 55 ; 1182 GP Amstelveen
• Coste total: Sin datos

Scandinavian Airlines Systems

Suecia

• Aportación de la UE: Sin datos
• Dirección: Frosundavik Alle 1 ; 19587 Stockholm
• Coste total: Sin datos

The European Institute of Business Administration

Francia

• Aportación de la UE: Sin datos
• Dirección: 77305,boulevard de Constance ; 77305 Fontainebleau
• Coste total: Sin datos