Project description Content analytics and language technologies Show the project objective Hide the project objective The overall goals of the SENSEI project are twofold. First, SENSEI will develop summarization/analytics technology to help users make sense of human conversation streams from diverse media channels. Second, SENSEI will design and evaluate its summarization technology in ecological environments, aiming to improve task performance and productivity of end-users.Conversational interaction is the most natural and persistent paradigm for business relations with end-customers or users. In contact centres millions of customer spoken conversations are handled daily. On social media platforms hundreds of millions of blog posts are delivered through generalist or proprietary platforms. In both cases, conversations have little impact on the intended target "listeners" due to the volume, velocity and diversity (media, style, social context) of the document streams (spoken conversations and blog posts). Most language analytics technology is limited in that it performs keyword search, which does not provide automatic descriptions of what happened, who said what, which opinions are held on what subject, in a coherent, readable and executable form. In the SENSEI project we plan to go beyond keyword search and sentence based analysis of conversations. We will design and adapt lightweight and large coverage linguistic models of semantic and discourse resources to learn a layered model of conversations. SENSEI will address the issue of multidimensional textual, spoken and metadata descriptors in terms of semantic, para-semantic and discourse structures. The combination of supervised and unsupervised learning techniques will support the scaling and adaptation of such computational models to the diversity of the conversation data. Automated generation of readable analytics documents (summaries) will support end-users in the context of large data analysis tasks. Summarization technology developed in SENSEI will be evaluated with respect to user's productivity in the context of ecological scenarios, specifically, call centre and social media conversation analysis. Fields of science natural sciencescomputer and information sciencesdata sciencenatural sciencescomputer and information sciencesartificial intelligencemachine learningunsupervised learningsocial scienceseconomics and businesseconomicsproduction economicsproductivity Programme(s) FP7-ICT - Specific Programme "Cooperation": Information and communication technologies Topic(s) ICT-2013.4.1 - Content analytics and language technologies Call for proposal FP7-ICT-2013-10 See other projects for this call Funding Scheme CP - Collaborative project (generic) Coordinator UNIVERSITA DEGLI STUDI DI TRENTO Address Via calepina 14 38122 Trento Italy See on map Region Nord-Est Provincia Autonoma di Trento Trento Activity type Higher or Secondary Education Establishments Administrative Contact Giuseppe Riccardi (Prof.) Links Contact the organisation Opens in new window Website Opens in new window EU contribution No data Participants (5) Sort alphabetically Sort by EU Contribution Expand all Collapse all WEBSAYS SL Spain EU contribution € 279 504,00 Address Calle napoles, planta 7, puerta 4 294 08025 Barcelona See on map Region Este Cataluña Barcelona Activity type Private for-profit entities (excluding Higher or Secondary Education Establishments) Administrative Contact Hugo Zaragoza (Dr.) Links Contact the organisation Opens in new window Other funding No data UNIVERSITE D'AIX MARSEILLE France EU contribution € 481 000,00 Address Boulevard charles livon 58 le pharo 13284 Marseille See on map Region Provence-Alpes-Côte d’Azur Provence-Alpes-Côte d’Azur Bouches-du-Rhône Activity type Higher or Secondary Education Establishments Administrative Contact Céline Damon (Ms.) Links Contact the organisation Opens in new window Other funding No data IN & OUT SPA CON SOCIO UNICO Italy EU contribution € 275 424,00 Address Via di priscilla 101 00199 Roma See on map Activity type Private for-profit entities (excluding Higher or Secondary Education Establishments) Administrative Contact Rosellina Panebianco (Dr.) Links Contact the organisation Opens in new window Other funding No data UNIVERSITY OF ESSEX United Kingdom EU contribution € 414 520,00 Address Wivenhoe park CO4 3SQ Colchester See on map Region East of England Essex Essex Haven Gateway Activity type Higher or Secondary Education Establishments Administrative Contact Shereen Anderson (Ms.) Links Contact the organisation Opens in new window Website Opens in new window Other funding No data THE UNIVERSITY OF SHEFFIELD United Kingdom EU contribution € 546 466,00 Address Firth court western bank S10 2TN Sheffield See on map Region Yorkshire and the Humber South Yorkshire Sheffield Activity type Higher or Secondary Education Establishments Administrative Contact Joanne Watson (Ms.) Links Contact the organisation Opens in new window Website Opens in new window Other funding No data
