The NFFA-Europe nanolabs, mostly co-located with ALSFs, provide over 80 techniques (
http://NFFA-Europe.nffa.eu/offer) in six installations. The SEP (
http://NFFA-Europe.nffa.eu/new-application) gives access to the catalogue and the user guide (
http://NFFA-Europe.nffa.eu/apply/). The TLNet was established to support users since the proposal stage, assessing the feasibility of the proposed research and assigning the optimal access. The Access Review Panel (ARP) ranked the scientific merit of proposals after each call. Contribution for travel and subsistence was granted within limits (
http://NFFA-Europe.nffa.eu/apply/#TS). Fifteen calls with an average of 33 proposals/call and 65% success rate were delivered. The TLNet is the backbone of NFFA-Europe, providing skills and technical information across the multi-site RI: an ICT platform shares and updates information on all the technical aspects of user proposals, updates the SEP catalogue, and monitors the availability of each instrument. The JRAs have made excellent science while implementing prototypes and new facilities for TAs. JRAs in NFFA-Europe and TLNet have effectively glued together the partner institutions, shaping a persistent collaborating/competing ensemble of top European research organizations with a structuring effect, allowing for unique specializations as well as concurrent capacity building also for open data services: the first Information and Data Management Repository Platform (IDRP) for nanoscience comprising metadata standards was developed by NA and JRA3. NFFA was announced in more than 200 research conferences. Four issues of a Newsletter and a full-page advertisement on Physics World Focus on Nanotechnology of the IoP were published. Summer schools were held at UAB (Barcelona, July 2016) and at CNR-IOM and Elettra (Trieste, July 2018). The Covid-19 pandemic impacted the late development of the project by hampering the access of users, who could no longer travel. NFFA-Europe daily updated the state of play of its services in 2020, offering remote access with no interruptions and in-presence access when possible. Remote mail-in access was standard in call 15, which implied extra staff effort. In numerical terms, about 4200 UoA have been assigned (a deviation of +27% with respect to the original Grant Agreement) but, due to the pandemics, only about 3800 UoAs were completed. The resulting overall deviation is +15%. All risks were mitigated and the overall delivery of service and results significantly exceeded the original engagement. The management of the resources has been effective adapting to the users’ needs as well as to the providers’ own dynamics. All the KPIs of the project have been met or exceeded. The promotion was effective as demonstrated by the number of proposals and by the high frequentation on our website.