Enhancing Innovation Management Capacities and Key Account Management (KAM) services for Greek SMEs

Informazioni relative al progetto

Enhancement SGA2

ID dell’accordo di sovvenzione: 743829

DOI

10.3030/743829

Progetto chiuso

Data della firma CE 21 Giugno 2017

Data di avvio 1 Gennaio 2017

Data di completamento 31 Dicembre 2018

Finanziato da

• INDUSTRIAL LEADERSHIP - Innovation In SMEs

Costo totale

€ 136 377,09

Contributo UE

€ 136 376,89

Coordinato da

ETHNIKO KENTRO TEKMIRIOSIS KAI ILEKTRONIKOU PERIECHOMENOU
Greece

Periodic Reporting for period 1 - Enhancement SGA2 (Enhancing Innovation Management Capacities and Key Account Management (KAM) services for Greek SMEs)

Periodo di rendicontazione: 2017-01-01 al 2018-12-31

Sintesi del contesto e degli obiettivi generali del progetto

The Enterprise Europe Network-Hellas is a well-placed, highly-skilled and experienced network of experts and organisations that works in close proximity to Greek SMEs. It has advanced its support to innovative companies by providing complementary services for the enhancement of their innovation management capacity. The project supported Greek beneficiaries of the SME Instrument as well as SMEs with potential for international growth to raise their competitiveness and profitability. Its services addressed all stages of the innovation management system, including the innovation process from idea generation/management to innovation results, leadership, innovation culture, innovation strategy, economic return/impact of the innovation, and other enabling factors, such as collaboration with R&D partners, clients and suppliers.

Lavoro eseguito dall’inizio del progetto fino alla fine del periodo coperto dalla relazione e principali risultati finora ottenuti

Qualified senior innovation experts provided comprehensive services tailor-made to every company’s needs. Referring to the ‘Key Account Management (KAM)’ services for the Greek beneficiaries of the SME Instrument (both Phase I and Phase II), the Enterprise Europe Network experts, as Key Account Managers, supported SMEs to identify weaknesses in their innovation capacity, sourced appropriate coaches, implemented their projects and exploited the results for sustainable growth and international presence. KAMs also moderated the coach-client relation, monitored client satisfaction throughout the process and established links with standard Network services. EIMC services were used to help SMEs with significant innovation activities and with a clear export orientation and internationalisation potential. The suitable SMEs received diagnostic audits on their innovation management capacity as defined by the relevant European standards. A tailored action plan to improve the company’s capacity to manage innovation was subsequently prepared.

Progressi oltre lo stato dell’arte e potenziale impatto previsto (incluso l’impatto socioeconomico e le implicazioni sociali più ampie del progetto fino ad ora)

Good practices and experiences have been shared among the beneficiaries through training and consortium meetings. All EEN-Hellas partners were advised on the results of the innovation management services and their input was taken into account for designing/improving the services provided. Also, links and synergies with the services provided in the context of the operation of the National Contact Points for ‘Innovation in SMEs’ and ‘Access to Risk Finance’ were ensured. The activities on KAM and EIMC services to SMEs by the Consortium enhanced the growth and profitability of SMEs receiving the services; supported the development strategy of SMEs through designing, launching and implementing major innovation projects; increased the competitiveness and profitability of innovative companies through benchmarking with other European companies and identifying innovation weaknesses and action plans tailored to their own features and needs; created synergies with standard Network services and national/European funding instruments which are expected to financially support entrepreneurial endeavors, by highlighting and signposting SMEs with high innovation and internationalization potential; and provided feedback to the Network by sharing best practices, re-using knowledge and enhancing the quality of the services provided throughout the relevant Coaching/KAM/SME communities.

The results of the services have already been - and will be - further disseminated through the Enterprise Europe Network-Hellas.

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