Deliverables
Development of the Project website and Social Media accounts.
The dashboard is the online tracker, completed with data. It will allow to quickly visualize who is doing what on co-creation, and rank MS based on their activity in the different policy areas.
The online tracker will be based on the checklist of indicator, and will allow data gathering and data visualization regarding the implementation of the recommendations. It will be a dedicated mini-site, integrated in the main Co-VAL site. It will allow experts to upload data and display summary information per Member State.
This will include the design of good practices (LC) and the enrichment of research knowledge base (UAH).
This delivery will present the goals and working methods of the stakeholders’ panel as the outcome of interactions between Co-VAL full members and Co-VAL panel members.
Providing a review of existing innovation and living labs and other experimental approaches to innovation.
The data and the dashboard will also be used for producing a report about the progress in implementing the recommendations. This is designed to complement the online dashboard, in order to ensure accountability by governments, and to promote further adoption of the recommendations.
The toolbox will provide policy makers, public sector managers and service designers, practical knowledge and tools for pursuing service design approaches as means for co-creating public value in public service delivery.
The deliverable will present the methodology to transpose the policy recommendations in yes/no indicators, corroborated by evidence.
Reporting on accomplished dissemination and communication activities for the first reporting period and planned activities for the next period.
To review and evaluate the evidence on future engagement on the basis of the experiments.
This report will include a detailed description of the survey protocol, including the timeline, the number of contacted managers on specific dates, the timing of online and mailed contacts, all telephone follow-ups, contact and follow-up letters, etc.
To review and evaluate existing evidence.
This will be the publication of the repository.
The report will include the two final questionnaires for the survey, plus a description of the cognitive testing results and explanations of the reasons for all changes compared to the draft questionnaires.
To review and evaluate the evidence on current engagement from the case studies.
The main objective is to provide a review of available data and to create comparative indicators on the use of co-creation and transformative service innovations in the public sector. The indicators will be designed to meet requirements for monitoring over time and benchmarking across countries.
Detailed Communication plan outlining the communication strategy that will be applied by Co-VAL.
Analysing the organizational models, rationales and tools of living labs in the public sector to support co-creation and public value creation.
The literature review report will convey findings on service design thinking, methods and techniques in use in various public service settings in Europe, it will analyse potential benefits and limitations of public sector service design in a PSDL perspective.
A policy brief will be produced every 9 months based on the research results and the policy debate. They will be professionally edited and published, as usual for The Lisbon Council standard.
Reporting on accomplished dissemination and communication activities for the second reporting period.
This report will summarize the outcomes of the interactions with stakeholders on-line.
The case study report will convey findings on the potential impacts and limitations of various service design approaches in different European settings.
This report will include preliminary descriptive results from the survey, for all countries combined and for individual countries. It also includes indicators for transformative innovation and co-creation.
The final report will provide a methodological overview (cognitive testing, sample selection etc), descriptive results, and econometric results using regression and QCA analytical methods to identify the factors that encourage co-creation, transformative innovation and innovation benefits.
The main output is two draft questionnaires (one for public sector organisations and one for NGO/private sector collaboration partners) for cognitive testing.
The document will be used by country experts (both partners and non-partners) to upload the data.
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Publications
Author(s): Ines Mergel, Rainer Kattel, Veiko Lember, Keegan McBride
Published in: Proceedings of the 19th Annual International Conference on Digital Government Research Governance in the Data Age - dgo '18, 2018, Page(s) 1-3
DOI: 10.1145/3209281.3209294
Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: Communication to the 28th RESER Conference, “Services in the age of contested globalization”, Issue September 2018, 2018
Author(s): Lars Fuglsang, Ada Scupola
Published in: R&D Management conference “The innovation challenge: bridging research, industry and society”, Paris, France, June 17-21, 2019, Issue June 2019, 2019
Author(s): Ada Scupola
Published in: 2018 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU, 2018, Page(s) 14-18
DOI: 10.1109/pctdde.2018.8624818
Author(s): Anthony Arundel, Carter Bloch, Barry Ferguson
Published in: Research Policy, 2018, ISSN 0048-7333
DOI: 10.1016/j.respol.2018.12.001
Author(s): Ines Mergel
Published in: Government Information Quarterly, Issue 36/4, 2019, Page(s) 101389, ISSN 0740-624X
DOI: 10.1016/j.giq.2019.07.001
Author(s): Ines Mergel, Noella Edelmann, Nathalie Haug
Published in: Government Information Quarterly, Issue 36/4, 2019, Page(s) 101385, ISSN 0740-624X
DOI: 10.1016/j.giq.2019.06.002
Author(s): Ines Mergel
Published in: der moderne staat – Zeitschrift für Public Policy, Recht und Management, Issue 12
10.3224/dms.v12
https://budrich-journals.de/index.php/dms/issue/archive/1-2019, 2019, Page(s) 162-171, ISSN 1865-7192
DOI: 10.3224/dms.v12i1.09
Author(s): Ines Mergel, Nicola Bellé, Greta Nasi
Published in: Review of Public Personnel Administration, Issue November 2019, 2019, Page(s) 0734371X1988605, ISSN 0734-371X
DOI: 10.1177/0734371x19886058
Author(s): Ada Scupola
Published in: Nordic and Baltic Journal of Information and Communications Technologies, Issue 2018/1, 2019, Page(s) 261-284, ISSN 1902-097X
DOI: 10.13052/nbjict1902-097x.2018.014
Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: Public Management Review, Issue August 2019, 2019, Page(s) 1-30, ISSN 1471-9037
DOI: 10.1080/14719037.2019.1637012
Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: European Management Review, Issue October 2019, 2019, ISSN 1740-4754
DOI: 10.1111/emre.12365
Author(s): Benoit Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: European Review of Service Economics and Management, Issue 8-2, 2019, Page(s) 91-120, ISSN 2497-0107
DOI: 10.15122/isbn.978-2-406-09862-1.p.0091
Author(s): Ines Mergel
Published in: Innovative Verwaltung, Issue 40/10, 2018, Page(s) 22-24, ISSN 1618-9876
DOI: 10.1007/s35114-018-0124-9
Author(s): Ines Merge
Published in: Innovative Verwaltung, Issue 41/1-2, 2019, Page(s) 32-33, ISSN 1618-9876
DOI: 10.1007/s35114-018-0167-y
Author(s): Kattel, Rainer; Mergel, Ines
Published in: Great Policy Successes, Issue September 2019, 2019, Page(s) 143-160
Author(s): Desmarchelier, Benoît
Published in: Handbook of Service Science, Volume II, Issue 2, 2019, Page(s) 711-728
Author(s): Desmarchelier, Benoît; Djellal, Faridah; gallouj, Faïz
Published in: HALSCHS, Issue January 2020, 2020
Author(s): Desmarchelier , Benoît; Djellal , Faridah; gallouj , Faïz
Published in: HALSCHS, Issue November 2018, 2018