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Understanding value co-creation in public services for transforming European public administrations

Deliverables

Project Website and Social Media

Development of the Project website and Social Media accounts.

Complete Dashboard

The dashboard is the online tracker, completed with data. It will allow to quickly visualize who is doing what on co-creation, and rank MS based on their activity in the different policy areas.

Online prototype tracker

The online tracker will be based on the checklist of indicator, and will allow data gathering and data visualization regarding the implementation of the recommendations. It will be a dedicated mini-site, integrated in the main Co-VAL site. It will allow experts to upload data and display summary information per Member State.

Co-Design of the databases

This will include the design of good practices (LC) and the enrichment of research knowledge base (UAH).

Co-design of panel report

This delivery will present the goals and working methods of the stakeholders’ panel as the outcome of interactions between Co-VAL full members and Co-VAL panel members.

Report on cross country comparison on existing innovation and living labs

Providing a review of existing innovation and living labs and other experimental approaches to innovation.

2 yearly reports

The data and the dashboard will also be used for producing a report about the progress in implementing the recommendations. This is designed to complement the online dashboard, in order to ensure accountability by governments, and to promote further adoption of the recommendations.

Toolbox report on service design approaches to co-creation of public value

The toolbox will provide policy makers, public sector managers and service designers, practical knowledge and tools for pursuing service design approaches as means for co-creating public value in public service delivery.

Methodology for monitoring

The deliverable will present the methodology to transpose the policy recommendations in yes/no indicators, corroborated by evidence.

Report on Dissemination and Communication Activities v1.0

Reporting on accomplished dissemination and communication activities for the first reporting period and planned activities for the next period.

Research report on the experiments

To review and evaluate the evidence on future engagement on the basis of the experiments.

Survey implementation protocol

This report will include a detailed description of the survey protocol, including the timeline, the number of contacted managers on specific dates, the timing of online and mailed contacts, all telephone follow-ups, contact and follow-up letters, etc.

Literature review on public service reform models

To review and evaluate existing evidence.

Publication of the repository

This will be the publication of the repository.

Report summarizing cognitive testing plus the final questionnaire

The report will include the two final questionnaires for the survey, plus a description of the cognitive testing results and explanations of the reasons for all changes compared to the draft questionnaires.

Research report on the case studies

To review and evaluate the evidence on current engagement from the case studies.

Mapping and instruments providing data on the co-creation of public services

The main objective is to provide a review of available data and to create comparative indicators on the use of co-creation and transformative service innovations in the public sector. The indicators will be designed to meet requirements for monitoring over time and benchmarking across countries.

Communication Plan

Detailed Communication plan outlining the communication strategy that will be applied by Co-VAL.

Report on participatory stakeholder model

Analysing the organizational models, rationales and tools of living labs in the public sector to support co-creation and public value creation.

Report on cross country comparison on service design

The literature review report will convey findings on service design thinking, methods and techniques in use in various public service settings in Europe, it will analyse potential benefits and limitations of public sector service design in a PSDL perspective.

4 Policy Briefs

A policy brief will be produced every 9 months based on the research results and the policy debate. They will be professionally edited and published, as usual for The Lisbon Council standard.

Report on Dissemination and Communication Activities v2.0

Reporting on accomplished dissemination and communication activities for the second reporting period.

Report from online engagement

This report will summarize the outcomes of the interactions with stakeholders on-line.

Report on in-depth case studies

The case study report will convey findings on the potential impacts and limitations of various service design approaches in different European settings.

Preliminary survey results

This report will include preliminary descriptive results from the survey, for all countries combined and for individual countries. It also includes indicators for transformative innovation and co-creation.

Final report of survey results

The final report will provide a methodological overview (cognitive testing, sample selection etc), descriptive results, and econometric results using regression and QCA analytical methods to identify the factors that encourage co-creation, transformative innovation and innovation benefits.

Draft questionnaires for cognitive testing plus the final questionnaires

The main output is two draft questionnaires (one for public sector organisations and one for NGO/private sector collaboration partners) for cognitive testing.

Guidelines for country experts

The document will be used by country experts (both partners and non-partners) to upload the data.

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Publications

Citizen-oriented digital transformation in the public sector

Author(s): Ines Mergel, Rainer Kattel, Veiko Lember, Keegan McBride
Published in: Proceedings of the 19th Annual International Conference on Digital Government Research Governance in the Data Age - dgo '18, 2018, Page(s) 1-3
DOI: 10.1145/3209281.3209294

Services in innovation networks and innovation networks in services: from traditional innovation networks (TINs) to public service innovation networks (PSINs)

Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: Communication to the 28th RESER Conference, “Services in the age of contested globalization”, Issue September 2018, 2018

Theoretical and empirical evidence of public service innovation networks for social innovation (PSINSIs) in Denmark: A Systematic Literature Review

Author(s): Lars Fuglsang, Ada Scupola
Published in: R&D Management conference “The innovation challenge: bridging research, industry and society”, Paris, France, June 17-21, 2019, Issue June 2019, 2019

A Case Study of Digital Transformation of Danish Public Services: Actors and Policies

Author(s): Ada Scupola
Published in: 2018 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU, 2018, Page(s) 14-18
DOI: 10.1109/pctdde.2018.8624818

Advancing innovation in the public sector: Aligning innovation measurement with policy goals

Author(s): Anthony Arundel, Carter Bloch, Barry Ferguson
Published in: Research Policy, 2018, ISSN 0048-7333
DOI: 10.1016/j.respol.2018.12.001

Digital service teams in government

Author(s): Ines Mergel
Published in: Government Information Quarterly, Issue 36/4, 2019, Page(s) 101389, ISSN 0740-624X
DOI: 10.1016/j.giq.2019.07.001

Defining digital transformation: Results from expert interviews

Author(s): Ines Mergel, Noella Edelmann, Nathalie Haug
Published in: Government Information Quarterly, Issue 36/4, 2019, Page(s) 101385, ISSN 0740-624X
DOI: 10.1016/j.giq.2019.06.002

Digitale Transformation als Reformvorhaben der deutschen öffentlichen Verwaltung

Author(s): Ines Mergel
Published in: der moderne staat – Zeitschrift für Public Policy, Recht und Management, Issue 12 10.3224/dms.v12 https://budrich-journals.de/index.php/dms/issue/archive/1-2019, 2019, Page(s) 162-171, ISSN 1865-7192
DOI: 10.3224/dms.v12i1.09

Prosocial Motivation of Private Sector IT Professionals Joining Government

Author(s): Ines Mergel, Nicola Bellé, Greta Nasi
Published in: Review of Public Personnel Administration, Issue November 2019, 2019, Page(s) 0734371X1988605, ISSN 0734-371X
DOI: 10.1177/0734371x19886058

Digital Transformation of PublicAdministration Services in Denmark:A Process Tracing Case Study

Author(s): Ada Scupola
Published in: Nordic and Baltic Journal of Information and Communications Technologies, Issue 2018/1, 2019, Page(s) 261-284, ISSN 1902-097X
DOI: 10.13052/nbjict1902-097x.2018.014

Towards a servitization of innovation networks: a mapping

Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: Public Management Review, Issue August 2019, 2019, Page(s) 1-30, ISSN 1471-9037
DOI: 10.1080/14719037.2019.1637012

Users' Involvement in Value Co‐Creation: The More the Better?

Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: European Management Review, Issue October 2019, 2019, ISSN 1740-4754
DOI: 10.1111/emre.12365

L’innovation dans les services publics à la lumière des paradigmes de l’administration publique et des perspectives des Service Innovation Studies

Author(s): Benoit Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: European Review of Service Economics and Management, Issue 8-2, 2019, Page(s) 91-120, ISSN 2497-0107
DOI: 10.15122/isbn.978-2-406-09862-1.p.0091

Nutzerperspektive in den Vordergrund stellen

Author(s): Ines Mergel
Published in: Innovative Verwaltung, Issue 40/10, 2018, Page(s) 22-24, ISSN 1618-9876
DOI: 10.1007/s35114-018-0124-9

Digitale Verwaltung umsetzen

Author(s): Ines Merge
Published in: Innovative Verwaltung, Issue 41/1-2, 2019, Page(s) 32-33, ISSN 1618-9876
DOI: 10.1007/s35114-018-0167-y

Estonia's Digital Transformation : Mission Mystique and the Hiding Hand

Author(s): Kattel, Rainer; Mergel, Ines
Published in: Great Policy Successes, Issue September 2019, 2019, Page(s) 143-160

Service Economies and Complexity

Author(s): Desmarchelier, Benoît
Published in: Handbook of Service Science, Volume II, Issue 2, 2019, Page(s) 711-728

"Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation: Co-VAL EU funded project [770356] ""Understanding value co-creation in public services for transforming European public administrations"""

Author(s): Desmarchelier, Benoît; Djellal, Faridah; gallouj, Faïz
Published in: HALSCHS, Issue January 2020, 2020

Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation

Author(s): Desmarchelier , Benoît; Djellal , Faridah; gallouj , Faïz
Published in: HALSCHS, Issue November 2018, 2018