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Understanding value co-creation in public services for transforming European public administrations

Deliverables

Project Website and Social Media

Development of the Project website and Social Media accounts.

Online prototype tracker

The online tracker will be based on the checklist of indicator, and will allow data gathering and data visualization regarding the implementation of the recommendations. It will be a dedicated mini-site, integrated in the main Co-VAL site. It will allow experts to upload data and display summary information per Member State.

Co-Design of the databases

This will include the design of good practices (LC) and the enrichment of research knowledge base (UAH).

Co-design of panel report

This delivery will present the goals and working methods of the stakeholders’ panel as the outcome of interactions between Co-VAL full members and Co-VAL panel members.

Methodology for monitoring

The deliverable will present the methodology to transpose the policy recommendations in yes/no indicators, corroborated by evidence.

Literature review on public service reform models

To review and evaluate existing evidence.

Research report on the case studies

To review and evaluate the evidence on current engagement from the case studies.

Mapping and instruments providing data on the co-creation of public services

The main objective is to provide a review of available data and to create comparative indicators on the use of co-creation and transformative service innovations in the public sector. The indicators will be designed to meet requirements for monitoring over time and benchmarking across countries.

Communication Plan

Detailed Communication plan outlining the communication strategy that will be applied by Co-VAL.

Report on cross country comparison on service design

The literature review report will convey findings on service design thinking, methods and techniques in use in various public service settings in Europe, it will analyse potential benefits and limitations of public sector service design in a PSDL perspective.

Draft questionnaires for cognitive testing plus the final questionnaires

The main output is two draft questionnaires (one for public sector organisations and one for NGO/private sector collaboration partners) for cognitive testing.

Guidelines for country experts

The document will be used by country experts (both partners and non-partners) to upload the data.

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Publications

Citizen-oriented digital transformation in the public sector

Author(s): Ines Mergel, Rainer Kattel, Veiko Lember, Keegan McBride
Published in: Proceedings of the 19th Annual International Conference on Digital Government Research Governance in the Data Age - dgo '18, 2018, Page(s) 1-3
DOI: 10.1145/3209281.3209294

Services in innovation networks and innovation networks in services: from traditional innovation networks (TINs) to public service innovation networks (PSINs)

Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: Communication to the 28th RESER Conference, “Services in the age of contested globalization”, Issue September 2018, 2018

Theoretical and empirical evidence of public service innovation networks for social innovation (PSINSIs) in Denmark: A Systematic Literature Review

Author(s): Lars Fuglsang, Ada Scupola
Published in: R&D Management conference “The innovation challenge: bridging research, industry and society”, Paris, France, June 17-21, 2019, Issue June 2019, 2019

A Case Study of Digital Transformation of Danish Public Services: Actors and Policies

Author(s): Ada Scupola
Published in: 2018 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU, 2018, Page(s) 14-18
DOI: 10.1109/pctdde.2018.8624818

Advancing innovation in the public sector: Aligning innovation measurement with policy goals

Author(s): Anthony Arundel, Carter Bloch, Barry Ferguson
Published in: Research Policy, 2018, ISSN 0048-7333
DOI: 10.1016/j.respol.2018.12.001

Digital service teams in government

Author(s): Ines Mergel
Published in: Government Information Quarterly, Issue 36/4, 2019, Page(s) 101389, ISSN 0740-624X
DOI: 10.1016/j.giq.2019.07.001

Defining digital transformation: Results from expert interviews

Author(s): Ines Mergel, Noella Edelmann, Nathalie Haug
Published in: Government Information Quarterly, Issue 36/4, 2019, Page(s) 101385, ISSN 0740-624X
DOI: 10.1016/j.giq.2019.06.002

Digitale Transformation als Reformvorhaben der deutschen öffentlichen Verwaltung

Author(s): Ines Mergel
Published in: der moderne staat – Zeitschrift für Public Policy, Recht und Management, Issue 12 10.3224/dms.v12 https://budrich-journals.de/index.php/dms/issue/archive/1-2019, 2019, Page(s) 162-171, ISSN 1865-7192
DOI: 10.3224/dms.v12i1.09

Prosocial Motivation of Private Sector IT Professionals Joining Government

Author(s): Ines Mergel, Nicola Bellé, Greta Nasi
Published in: Review of Public Personnel Administration, Issue November 2019, 2019, Page(s) 0734371X1988605, ISSN 0734-371X
DOI: 10.1177/0734371x19886058

Digital Transformation of PublicAdministration Services in Denmark:A Process Tracing Case Study

Author(s): Ada Scupola
Published in: Nordic and Baltic Journal of Information and Communications Technologies, Issue 2018/1, 2019, Page(s) 261-284, ISSN 1902-097X
DOI: 10.13052/nbjict1902-097x.2018.014

Towards a servitization of innovation networks: a mapping

Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: Public Management Review, Issue August 2019, 2019, Page(s) 1-30, ISSN 1471-9037
DOI: 10.1080/14719037.2019.1637012

Users' Involvement in Value Co‐Creation: The More the Better?

Author(s): Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: European Management Review, Issue October 2019, 2019, ISSN 1740-4754
DOI: 10.1111/emre.12365

L’innovation dans les services publics à la lumière des paradigmes de l’administration publique et des perspectives des Service Innovation Studies

Author(s): Benoit Desmarchelier, Faridah Djellal, Faïz Gallouj
Published in: European Review of Service Economics and Management, Issue 8-2, 2019, Page(s) 91-120, ISSN 2497-0107
DOI: 10.15122/isbn.978-2-406-09862-1.p.0091

Nutzerperspektive in den Vordergrund stellen

Author(s): Ines Mergel
Published in: Innovative Verwaltung, Issue 40/10, 2018, Page(s) 22-24, ISSN 1618-9876
DOI: 10.1007/s35114-018-0124-9

Digitale Verwaltung umsetzen

Author(s): Ines Merge
Published in: Innovative Verwaltung, Issue 41/1-2, 2019, Page(s) 32-33, ISSN 1618-9876
DOI: 10.1007/s35114-018-0167-y

Estonia's Digital Transformation : Mission Mystique and the Hiding Hand

Author(s): Kattel, Rainer; Mergel, Ines
Published in: Great Policy Successes, Issue September 2019, 2019, Page(s) 143-160

Service Economies and Complexity

Author(s): Desmarchelier, Benoît
Published in: Handbook of Service Science, Volume II, Issue 2, 2019, Page(s) 711-728

"Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation: Co-VAL EU funded project [770356] ""Understanding value co-creation in public services for transforming European public administrations"""

Author(s): Desmarchelier, Benoît; Djellal, Faridah; gallouj, Faïz
Published in: HALSCHS, Issue January 2020, 2020

Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation

Author(s): Desmarchelier , Benoît; Djellal , Faridah; gallouj , Faïz
Published in: HALSCHS, Issue November 2018, 2018