Understanding value co-creation in public services for transforming European public administrations

Livrables

Development of the Project website and Social Media accounts

The dashboard is the online tracker, completed with data. It will allow to quickly visualize who is doing what on co-creation, and rank MS based on their activity in the different policy areas.

Online prototype tracker

The online tracker will be based on the checklist of indicator, and will allow data gathering and data visualization regarding the implementation of the recommendations. It will be a dedicated mini-site, integrated in the main Co-VAL site. It will allow experts to upload data and display summary information per Member State.

Co-Design of the databases

This will include the design of good practices (LC) and the enrichment of research knowledge base (UAH).

Co-design of panel report

This delivery will present the goals and working methods of the stakeholders’ panel as the outcome of interactions between Co-VAL full members and Co-VAL panel members.

Report on cross country comparison on existing innovation and living labs

Providing a review of existing innovation and living labs and other experimental approaches to innovation.

2 yearly reports

The data and the dashboard will also be used for producing a report about the progress in implementing the recommendations. This is designed to complement the online dashboard, in order to ensure accountability by governments, and to promote further adoption of the recommendations.

Toolbox report on service design approaches to co-creation of public value

The toolbox will provide policy makers, public sector managers and service designers, practical knowledge and tools for pursuing service design approaches as means for co-creating public value in public service delivery.

4th empirical approach to value co-creation in public services: structural transformations

Components: • Results of the investigation: sectorial analysis (cases in different public service sectors). • Results of the investigation: national case studies reported explaining specificities and how they link to the general purpose of the research project.

Methodology for monitoring

The deliverable will present the methodology to transpose the policy recommendations in yes/no indicators, corroborated by evidence.

Report on Dissemination and Communication Activities v1.0

Reporting on accomplished dissemination and communication activities for the first reporting period and planned activities for the next period.

Research report on the experiments

To review and evaluate the evidence on future engagement on the basis of the experiments.

Survey implementation protocol

This report will include a detailed description of the survey protocol, including the timeline, the number of contacted managers on specific dates, the timing of online and mailed contacts, all telephone follow-ups, contact and follow-up letters, etc.

Transversal results and scientific articles produced within WP 6

Components: • Transversal (trans-sectorial and trans-national) results. • Results of the workpackage will be published as scientific articles. A second report will collect these outcomes from the WP.

Literature review on public service reform models

To review and evaluate existing evidence.

Publication of the repository

This will be the publication of the repository.

Report summarizing cognitive testing plus the final questionnaire

The report will include the two final questionnaires for the survey, plus a description of the cognitive testing results and explanations of the reasons for all changes compared to the draft questionnaires.

Research report on the case studies

To review and evaluate the evidence on current engagement from the case studies.

Mapping and instruments providing data on the co-creation of public services

The main objective is to provide a review of available data and to create comparative indicators on the use of co-creation and transformative service innovations in the public sector. The indicators will be designed to meet requirements for monitoring over time and benchmarking across countries.

Communication Plan

Detailed Communication plan outlining the communication strategy that will be applied by Co-VAL.

Report on participatory stakeholder model

Analysing the organizational models, rationales and tools of living labs in the public sector to support co-creation and public value creation.

Report on cross country comparison on service design

The literature review report will convey findings on service design thinking, methods and techniques in use in various public service settings in Europe, it will analyse potential benefits and limitations of public sector service design in a PSDL perspective.

4 Policy Briefs

A policy brief will be produced every 9 months based on the research results and the policy debate. They will be professionally edited and published, as usual for The Lisbon Council standard.

Report on Dissemination and Communication Activities v2.0

Reporting on accomplished dissemination and communication activities for the second reporting period.

Final synoptic WP Research Report integrating the above and drawing out its conclusions

To pull together the findings and evidence from the prior deliverables and to draw out the implications, contingencies and contributions both for policy and practice and for theory.

Report from online engagement

This report will summarize the outcomes of the interactions with stakeholders on-line.

Report on in-depth case studies

The case study report will convey findings on the potential impacts and limitations of various service design approaches in different European settings.

Preliminary survey results

This report will include preliminary descriptive results from the survey, for all countries combined and for individual countries. It also includes indicators for transformative innovation and co-creation.

Report on strategic case studies

Providing in depths case studies of innovation living labs in participating countries. Analysing how they evolve as organizational and institutional structures and arrangements.

Final report of survey results

The final report will provide a methodological overview (cognitive testing, sample selection etc), descriptive results, and econometric results using regression and QCA analytical methods to identify the factors that encourage co-creation, transformative innovation and innovation benefits.

Draft questionnaires for cognitive testing plus the final questionnaires

The main output is two draft questionnaires (one for public sector organisations and one for NGO/private sector collaboration partners) for cognitive testing.

Guidelines for country experts

The document will be used by country experts (both partners and non-partners) to upload the data.

Publications

Mapping social innovation networks: Knowledge intensive social services as systems builders

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: Technological Forecasting and Social Change, Numéro 157, 2020, Page(s) 120068, ISSN 0040-1625
Éditeur: Elsevier BV
DOI: 10.1016/j.techfore.2020.120068

Beyond co‐production: Value creation and public services

Auteurs: Stephen P. Osborne, Greta Nasi, Madeline Powell
Publié dans: Public Administration, 2021, ISSN 0033-3298
Éditeur: Wiley-Blackwell
DOI: 10.1111/padm.12718

How Governance Paradigms and Other Drivers Affect Public Managers’ Use of Innovation Practices. A PLS-SEM Analysis and Model

Auteurs: Alberto Peralta, Luis Rubalcaba
Publié dans: Mathematics, Numéro 9/9, 2021, Page(s) 1055, ISSN 2227-7390
Éditeur: MDPI
DOI: 10.3390/math9091055

Competency-Industry Relatedness (C-IR) Framework for Sustained Business Growth in Startups during and Beyond Pandemic: Myths and Lessons from Publicly Funded Innovative Startups

Auteurs: Varun Gupta, Luis Rubalcaba
Publié dans: Sustainability, Numéro 13/9, 2021, Page(s) 4632, ISSN 2071-1050
Éditeur: MDPI Open Access Publishing
DOI: 10.3390/su13094632

Social entrepreneurs as change makers: expanding public service networks for social innovation

Auteurs: Anne Vorre Hansen, Lars Fuglsang, Faïz Gallouj, Ada Scupola
Publié dans: Public Management Review, 2021, Page(s) 1-20, ISSN 1471-9037
Éditeur: Taylor & Francis
DOI: 10.1080/14719037.2021.1916065

The role of soft skills to leverage co-creation in living labs: insights from Spain

Auteurs: David Gago, Luis Rubalcaba
Publié dans: The Innovation Journal: The Public Sector Innovation Journal, Numéro Volume 25(2), 2020, ISSN 1715-3816
Éditeur: The Innovation Journal

Public Value Co-Creation in Living Labs—Results from Three Case Studies

Auteurs: Nathalie Haug, Ines Mergel
Publié dans: Administrative Sciences, Numéro 11/3, 2021, Page(s) 74, ISSN 2076-3387
Éditeur: MDPI
DOI: 10.3390/admsci11030074

A Metagovernance Model of Innovation Networks in the Health and Social Services Using a Neo-Schumpeterian Framework

Auteurs: Alberto Peralta, Luis Rubalcaba
Publié dans: International Journal of Environmental Research and Public Health, Numéro 18/11, 2021, Page(s) 6133, ISSN 1660-4601
Éditeur: MDPI
DOI: 10.3390/ijerph18116133

Creating value in Public Services: The Struggle between Private and Public interest

Auteurs: Siv Magnussen, Rolf Rønning
Publié dans: The Innovation Journal: The Public Sector Innovation Journal, Numéro Volume 26(1), 2021, ISSN 1715-3816
Éditeur: The Innovation Journal

Co-experience, co-production and co-governance: an ecosystem approach to the analysis of value creation

Auteurs: Kirsty Strokosch, Stephen P. Osborne
Publié dans: Policy & Politics, Numéro 48/3, 2020, Page(s) 425-442, ISSN 0305-5736
Éditeur: The Policy Press
DOI: 10.1332/030557320x15857337955214

Collaborative Service Innovation: A Quantitative Analysis of Innovation Networks in a Multisectoral Setting

Auteurs: Alberto Peralta, Luis Rubalcaba
Publié dans: Mathematics, Numéro 9/11, 2021, Page(s) 1270, ISSN 2227-7390
Éditeur: MDPI
DOI: 10.3390/math9111270

Living Labs for Public Sector Innovation: An Integrative Literature Review

Auteurs: Lars Fuglsang, Anne Vorre Hansen, Ines Mergel, Maria Taivalsaari Røhnebæk
Publié dans: Administrative Sciences, Numéro 11/2, 2021, Page(s) 58, ISSN 2076-3387
Éditeur: MDPI
DOI: 10.3390/admsci11020058

Advancing innovation in the public sector: Aligning innovation measurement with policy goals

Auteurs: Anthony Arundel, Carter Bloch, Barry Ferguson
Publié dans: Research Policy, 2018, ISSN 0048-7333
Éditeur: Elsevier BV
DOI: 10.1016/j.respol.2018.12.001

Digital service teams in government

Auteurs: Ines Mergel
Publié dans: Government Information Quarterly, Numéro 36/4, 2019, Page(s) 101389, ISSN 0740-624X
Éditeur: Pergamon Press Ltd.
DOI: 10.1016/j.giq.2019.07.001

Defining digital transformation: Results from expert interviews

Auteurs: Ines Mergel, Noella Edelmann, Nathalie Haug
Publié dans: Government Information Quarterly, Numéro 36/4, 2019, Page(s) 101385, ISSN 0740-624X
Éditeur: Pergamon Press Ltd.
DOI: 10.1016/j.giq.2019.06.002

Digitale Transformation als Reformvorhaben der deutschen öffentlichen Verwaltung

Auteurs: Ines Mergel
Publié dans: der moderne staat – Zeitschrift für Public Policy, Recht und Management, Numéro 12 10.3224/dms.v12 https://budrich-journals.de/index.php/dms/issue/archive/1-2019, 2019, Page(s) 162-171, ISSN 1865-7192
Éditeur: Budrich Journals
DOI: 10.3224/dms.v12i1.09

Prosocial Motivation of Private Sector IT Professionals Joining Government

Auteurs: Ines Mergel, Nicola Bellé, Greta Nasi
Publié dans: Review of Public Personnel Administration, Numéro November 2019, 2019, Page(s) 0734371X1988605, ISSN 0734-371X
Éditeur: Sage Publications
DOI: 10.1177/0734371x19886058

Digital Transformation of PublicAdministration Services in Denmark:A Process Tracing Case Study

Auteurs: Ada Scupola
Publié dans: Nordic and Baltic Journal of Information and Communications Technologies, Numéro 2018/1, 2019, Page(s) 261-284, ISSN 1902-097X
Éditeur: River Publishers
DOI: 10.13052/nbjict1902-097x.2018.014

Towards a servitization of innovation networks: a mapping

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: Public Management Review, Numéro August 2019, 2019, Page(s) 1-30, ISSN 1471-9037
Éditeur: Taylor & Francis
DOI: 10.1080/14719037.2019.1637012

Users' Involvement in Value Co‐Creation: The More the Better?

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: European Management Review, Numéro October 2019, 2019, ISSN 1740-4754
Éditeur: Palgrave Macmillan Ltd.
DOI: 10.1111/emre.12365

L’innovation dans les services publics à la lumière des paradigmes de l’administration publique et des perspectives des Service Innovation Studies

Auteurs: Benoit Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: European Review of Service Economics and Management, Numéro 8-2, 2019, Page(s) 91-120, ISSN 2497-0107
Éditeur: Classiques Garnier
DOI: 10.15122/isbn.978-2-406-09862-1.p.0091

Living Labs as an Innovation Tool for Public Value Creation: Possibilities and Pitfalls

Auteurs: Anne Vorre Hansen, Lars Fuglsang
Publié dans: The Innovation Journal: The Public Sector Innovation Journal, Numéro Volume 25(3), 2020, ISSN 1715-3816
Éditeur: The Innovation Journal

Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?

Auteurs: Mette Sønderskov, Rolf Rønning
Publié dans: Administrative Sciences, Numéro 11/3, 2021, Page(s) 64, ISSN 2076-3387
Éditeur: MDPI
DOI: 10.3390/admsci11030064

Developing a strategic user orientation: a key element for the delivery of effective public services

Auteurs: Stephen P. Osborne, Kirsty Strokosch
Publié dans: Global Public Policy and Governance, 2021, ISSN 2730-6291
Éditeur: Springer
DOI: 10.1007/s43508-021-00008-9

Public service innovation networks (PSINs): an instrument for collaborative innovation and value co-creation in public service(s

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: European Review of Service Economics and Management, Numéro 2020-2, n° 10, 2020, ISSN 2555-0284
Éditeur: Classiques Garnier
DOI: 10.15122/isbn.978-2-406-11028-6.p.0133

Service Design and Learning Experience Development in Higher Education

Auteurs: Nóra Fazekas, Norbert Kiss, Tibor Baráth
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Political and Cultural Determinants of Public Sector Innovation and Value Co-creation. The Case of Hungary

Auteurs: György Drótos, Miklós Rosta
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Efficiency of judicial conciliation activities in French courts: Evidence from a bad-output Data Envelopment Analysis (DEA) framework

Auteurs: Matthieu Belarouci
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Towards a servitization of innovation networks: from traditional innovation networks to public service innovation networks for social innovation

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: INTEGRATE Conference “Research and innovation in work for people with complex needs”, 2019
Éditeur: INTEGRATE Conference

Which innovation regime for public service innovation networks for social innovation (PSINSIs)? lessons from a European cases database

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Social innovation networks and territorial dynamics

Auteurs: Céline Merlin-Brogniart
Publié dans: "R-D Management conference “The innovation challenge: bridging research, industry and society""", 2019
Éditeur: R-D Management conference

Public service innovation networks (PSINs): an instrument for collaborative innovation and value co-creation in public service(s)

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: "R-D Management conference “The innovation challenge: bridging research, industry and society""", 2019
Éditeur: R-D Management conference

Characteristics of cities and social entrepreneurship

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: "Workshop ""Entrepreneurial territories: measures, determinants and outcomes"" organized by the journal ""Annals of Regional Science, 19-20 November 2020""", 2020
Éditeur: Annals of Regional Science

Functional Service Economy, partnerships and social innovations

Auteurs: Céline Merlin-Brogniart
Publié dans: 28th RESER Conference, “Services in the age of contested globalization”, 2018
Éditeur: RESER Conference

Living labs as a path to public innovation and co-creation

Auteurs: Lars Fuglsang, Anne Vorre Hansen
Publié dans: "30th RESER International Congress ""Value Co-creation and Innovation in the New Service Economy""", 2021
Éditeur: RESER Conference

A European state-of-the-art of Public Service Innovation Network for Social innovation

Auteurs: C. Merlin-Brogniart, L. Fuglsang, S. Magnussen, A. Peralta, R. Rønning, A. Scupola
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Inception, activities and performance of Spanish living labs: a comparative approach

Auteurs: David Gago, Luis Rubalcaba
Publié dans: 30th RESER International Congress & Co-VAL Conference- Value co-creation and innovation in the Service Economy, 2021
Éditeur: RESER Conference
DOI: 10.13140/rg.2.2.33625.54882

Public Service Logic and Service Design – Value propositions through framing

Auteurs: Røhnebæk, M. Zhu, Y., Peralta, A., Francois, V. & Kiss, N.
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Public networks for collaborative social innovation: an exploration of the employment, and social public services

Auteurs: Alberto Peralta, Luis Rubalcaba
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Characteristics of cities and social entrepreneurship

Mapping Social Innovations: Knowledge Intensive Social Services (KISS) as Systems Builders

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: "R-D Management Conference “The innovation challenge: bridging research, industry and society""", 2019
Éditeur: R-D Management Conference

Public Service Innovation Network for Social Innovation: A European overview

Auteurs: C. Merlin-Brogniart, L. Fuglsang, A.V. Hansen, M. Katona, S. Magnussen, A. Peralta, E. Revesz, R. Rønning, M. Rosta, A. Scupola
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

An integrative innovation network: the MAIA method

Auteurs: Céline Merlin-Brogniart
Publié dans: RNI, Forum Innovation IX, 2019
Éditeur: Forum Innovation

A research note on living labs co-production: Exploring the link to public value and service

Auteurs: Lars Fuglsang, Anne Vorre Hansen
Publié dans: 28th RESER Conference, “Services in the age of contested globalization”, 2018
Éditeur: RESER Conference

Citizen-oriented digital transformation in the public sector

Auteurs: Ines Mergel, Rainer Kattel, Veiko Lember, Keegan McBride
Publié dans: Proceedings of the 19th Annual International Conference on Digital Government Research Governance in the Data Age - dgo '18, 2018, Page(s) 1-3, ISBN 9781-450365260
Éditeur: ACM Press
DOI: 10.1145/3209281.3209294

Services in innovation networks and innovation networks in services: from traditional innovation networks (TINs) to public service innovation networks (PSINs)

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: Communication to the 28th RESER Conference, “Services in the age of contested globalization”, Numéro September 2018, 2018
Éditeur: RESER Conference

Theoretical and empirical evidence of public service innovation networks for social innovation (PSINSIs) in Denmark: A Systematic Literature Review

Auteurs: Lars Fuglsang, Ada Scupola
Publié dans: R&D Management conference “The innovation challenge: bridging research, industry and society”, Paris, France, June 17-21, 2019, Numéro June 2019, 2019
Éditeur: R&D Management conference

A Case Study of Digital Transformation of Danish Public Services: Actors and Policies

Auteurs: Ada Scupola
Publié dans: 2018 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU, 2018, Page(s) 14-18, ISBN 978-1-7281-0444-7
Éditeur: IEEE
DOI: 10.1109/pctdde.2018.8624818

Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: 28th International RESER Conference, “Services and the future of the workforce”, 2019
Éditeur: RESER Conference

Social Entrepreneurs - The motor behind public service innovation networks for social innovation?

Auteurs: Anne Vorre Hansen, Lars Fuglsang
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Co-creating the future of work: the role of living labs as spaces of interaction and creation of public value

Auteurs: David Gago
Publié dans: XXIX RESER Annual Conference- Services and the future of workforce, 2019
Éditeur: RESER Conference

Collaborating for social innovation in public services: inside the black box of public service innovation networks for social innovation (PSINSIs)

Mapping Social Innovation Networks

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: 29th International RESER Conference, “Services and the future of the workforce”, 2019
Éditeur: RESER Conference

Building a framework for the use of servitization and public-private networks for public social innovation

Auteurs: Alberto Peralta, Luis Rubalcaba
Publié dans: 2019 edition of the R&D Management Conference, 2019
Éditeur: R&D Management Conference

Simulating the social learning and innovation of living labs and social hackathons: the LivLab Simulator

Auteurs: Alberto Peralta, Luis Rubalcaba
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Social innovation networks, co-creation and innovation dynamics: the case of civic service projects

Auteurs: Céline Merlin-Brogniart
Publié dans: "29th RESER Conference, “Services and the future of the workforce""", 2019
Éditeur: RESER Conference

User-centered design in a school-based health education program

Auteurs: Norbert Kiss, Nóra Fazekas, Éva Révész, György Drótos, Judit Boros
Publié dans: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Éditeur: RESER Conference

Handbook of Service Science, Volume II

Auteurs: Benoît Desmarchelier
Publié dans: Handbook of Service Science, Volume II in Service Science: Research and Innovations in the Service Economy book series, Numéro Volume 2, 2019, ISBN 978-3-319-98512-1
Éditeur: Springer Switzerland
DOI: 10.1007/978-3-319-98512-1

The Palgrave Handbook of Co-Production of Public Services and Outcomes

Auteurs: Kirsty Strokosch, Stephen Osborne
Publié dans: The Palgrave handbook of co-production of public services and outcomes, 2021, ISBN 978-3-030-53705-0
Éditeur: Palgrave
DOI: 10.1007/978-3-030-53705-0

Public Service Logic - Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery

Auteurs: Stephen Osborne
Publié dans: Public Service Logic, 2020, ISBN 9781003009153
Éditeur: Routledge
DOI: 10.4324/9781003009153

Opinion: rethinking public services in a time of Covid-19

Auteurs: Edwina Yida Zhu, Stephen Osborne, Kirsty Strokosch
Publié dans: Civil Service World, 2020
Éditeur: Dods Group PLC

La co‑création de valeur publique par les directions du numérique: une comparaison internationale

Auteurs: Ines Mergel
Publié dans: Action Publique: Recherche et pratiques, 2020
Éditeur: IGPDE

Developing a strategic orientation for resilient and sustainable public services

Auteurs: Stephen P. Osborne, Kirsty Strokosch, Greta Nasi, Maria Cucciniello
Publié dans: Government in Action. Research and Practices, 2020
Éditeur: IGPDE

How may service design and social anthropology spur innovation in the public sector? (translated title)

Auteurs: Røhnebæk, Maria; Bjerck,Mari
Publié dans: Forskningspolitikk, 2020
Éditeur: NIFU

"Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation: Co-VAL EU funded project [770356] ""Understanding value co-creation in public services for transforming European public administrations"""

Auteurs: Desmarchelier, Benoît; Djellal, Faridah; gallouj, Faïz
Publié dans: HALSCHS, Numéro January 2020, 2020
Éditeur: University of Lille

Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation

Auteurs: Desmarchelier , Benoît; Djellal , Faridah; gallouj , Faïz
Publié dans: HALSCHS, Numéro November 2018, 2018
Éditeur: University of Lille

Public sector innovation - an emerging research agenda (translated title)

Auteurs: Rannveig Røste, Maria Røhnebæk, Rolf Rønning, Per Koch
Publié dans: Forskningspolitikk, 2020
Éditeur: NIFU

Les réseaux d’innovation de service(s) public(s) (RISP): collaborer pour l’innovation et la création de valeur

Auteurs: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Publié dans: 2018
Éditeur: HALSHS

New development: Strategic user orientation in public services delivery—the missing link in the strategic trinity?

Auteurs: Stephen P. Osborne, Maria Cucciniello, Greta Nasi, Kirsty Strokosch
Publié dans: Public Money & Management, Numéro 41/2, 2021, Page(s) 172-175, ISSN 0954-0962
Éditeur: Blackwell Publishing Inc.
DOI: 10.1080/09540962.2020.1758401

Nutzerperspektive in den Vordergrund stellen

Auteurs: Ines Mergel
Publié dans: Innovative Verwaltung, Numéro 40/10, 2018, Page(s) 22-24, ISSN 1618-9876
Éditeur: Springer Professional
DOI: 10.1007/s35114-018-0124-9

Digitale Verwaltung umsetzen

Auteurs: Ines Merge
Publié dans: Innovative Verwaltung, Numéro 41/1-2, 2019, Page(s) 32-33, ISSN 1618-9876
Éditeur: Springer Fachmedien Wiesbaden
DOI: 10.1007/s35114-018-0167-y

How Governance Paradigms and Other Drivers Affect Public Managers Acceptance of Innovation Practices

Auteurs: Alberto Peralta, Luis Rubalcaba, Javier Carrillo-Hermosilla
Publié dans: Academy of Management Proceedings, Numéro 2020/1, 2020, Page(s) 20024, ISSN 0065-0668
Éditeur: Academy of Management
DOI: 10.5465/ambpp.2020.20024abstract

Estonia’s Digital Transformation - Mission Mystique and the Hiding Hand

Auteurs: Rainer Kattel, Ines Mergel
Publié dans: Great Policy Successes, 2019, Page(s) 143-160, ISBN 9780198843719
Éditeur: Oxford University Press
DOI: 10.1093/oso/9780198843719.003.0008

Service Economies and Complexity

Auteurs: Benoît Desmarchelier
Publié dans: Handbook of Service Science, Volume II, 2019, Page(s) 711-728, ISBN 978-3-319-98511-4
Éditeur: Springer International Publishing
DOI: 10.1007/978-3-319-98512-1_31

Human-Centric Service Co-innovation in Public Services from a Practice-Based Perspective: A Case of Elderly Care

Auteurs: Lars Fuglsang
Publié dans: Human-Centered Digitalization and Services, Numéro 19, 2019, Page(s) 17-36, ISBN 978-981-13-7724-2
Éditeur: Springer Singapore
DOI: 10.1007/978-981-13-7725-9_2

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