Understanding value co-creation in public services for transforming European public administrations

Risultati finali

Development of the Project website and Social Media accounts

The dashboard is the online tracker, completed with data. It will allow to quickly visualize who is doing what on co-creation, and rank MS based on their activity in the different policy areas.

Online prototype tracker

The online tracker will be based on the checklist of indicator, and will allow data gathering and data visualization regarding the implementation of the recommendations. It will be a dedicated mini-site, integrated in the main Co-VAL site. It will allow experts to upload data and display summary information per Member State.

Co-Design of the databases

This will include the design of good practices (LC) and the enrichment of research knowledge base (UAH).

Co-design of panel report

This delivery will present the goals and working methods of the stakeholders’ panel as the outcome of interactions between Co-VAL full members and Co-VAL panel members.

Report on cross country comparison on existing innovation and living labs

Providing a review of existing innovation and living labs and other experimental approaches to innovation.

2 yearly reports

The data and the dashboard will also be used for producing a report about the progress in implementing the recommendations. This is designed to complement the online dashboard, in order to ensure accountability by governments, and to promote further adoption of the recommendations.

Toolbox report on service design approaches to co-creation of public value

The toolbox will provide policy makers, public sector managers and service designers, practical knowledge and tools for pursuing service design approaches as means for co-creating public value in public service delivery.

4th empirical approach to value co-creation in public services: structural transformations

Components: • Results of the investigation: sectorial analysis (cases in different public service sectors). • Results of the investigation: national case studies reported explaining specificities and how they link to the general purpose of the research project.

Methodology for monitoring

The deliverable will present the methodology to transpose the policy recommendations in yes/no indicators, corroborated by evidence.

Report on Dissemination and Communication Activities v1.0

Reporting on accomplished dissemination and communication activities for the first reporting period and planned activities for the next period.

Research report on the experiments

To review and evaluate the evidence on future engagement on the basis of the experiments.

Survey implementation protocol

This report will include a detailed description of the survey protocol, including the timeline, the number of contacted managers on specific dates, the timing of online and mailed contacts, all telephone follow-ups, contact and follow-up letters, etc.

Transversal results and scientific articles produced within WP 6

Components: • Transversal (trans-sectorial and trans-national) results. • Results of the workpackage will be published as scientific articles. A second report will collect these outcomes from the WP.

Literature review on public service reform models

To review and evaluate existing evidence.

Publication of the repository

This will be the publication of the repository.

Report summarizing cognitive testing plus the final questionnaire

The report will include the two final questionnaires for the survey, plus a description of the cognitive testing results and explanations of the reasons for all changes compared to the draft questionnaires.

Research report on the case studies

To review and evaluate the evidence on current engagement from the case studies.

Mapping and instruments providing data on the co-creation of public services

The main objective is to provide a review of available data and to create comparative indicators on the use of co-creation and transformative service innovations in the public sector. The indicators will be designed to meet requirements for monitoring over time and benchmarking across countries.

Communication Plan

Detailed Communication plan outlining the communication strategy that will be applied by Co-VAL.

Report on participatory stakeholder model

Analysing the organizational models, rationales and tools of living labs in the public sector to support co-creation and public value creation.

Report on cross country comparison on service design

The literature review report will convey findings on service design thinking, methods and techniques in use in various public service settings in Europe, it will analyse potential benefits and limitations of public sector service design in a PSDL perspective.

4 Policy Briefs

A policy brief will be produced every 9 months based on the research results and the policy debate. They will be professionally edited and published, as usual for The Lisbon Council standard.

Report on Dissemination and Communication Activities v2.0

Reporting on accomplished dissemination and communication activities for the second reporting period.

Final synoptic WP Research Report integrating the above and drawing out its conclusions

To pull together the findings and evidence from the prior deliverables and to draw out the implications, contingencies and contributions both for policy and practice and for theory.

Report from online engagement

This report will summarize the outcomes of the interactions with stakeholders on-line.

Report on in-depth case studies

The case study report will convey findings on the potential impacts and limitations of various service design approaches in different European settings.

Preliminary survey results

This report will include preliminary descriptive results from the survey, for all countries combined and for individual countries. It also includes indicators for transformative innovation and co-creation.

Report on strategic case studies

Providing in depths case studies of innovation living labs in participating countries. Analysing how they evolve as organizational and institutional structures and arrangements.

Final report of survey results

The final report will provide a methodological overview (cognitive testing, sample selection etc), descriptive results, and econometric results using regression and QCA analytical methods to identify the factors that encourage co-creation, transformative innovation and innovation benefits.

Draft questionnaires for cognitive testing plus the final questionnaires

The main output is two draft questionnaires (one for public sector organisations and one for NGO/private sector collaboration partners) for cognitive testing.

Guidelines for country experts

The document will be used by country experts (both partners and non-partners) to upload the data.

Pubblicazioni

Mapping social innovation networks: Knowledge intensive social services as systems builders

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: Technological Forecasting and Social Change, Numero 157, 2020, Pagina/e 120068, ISSN 0040-1625
Editore: Elsevier BV
DOI: 10.1016/j.techfore.2020.120068

Beyond co‐production: Value creation and public services

Autori: Stephen P. Osborne, Greta Nasi, Madeline Powell
Pubblicato in: Public Administration, 2021, ISSN 0033-3298
Editore: Wiley-Blackwell
DOI: 10.1111/padm.12718

How Governance Paradigms and Other Drivers Affect Public Managers’ Use of Innovation Practices. A PLS-SEM Analysis and Model

Autori: Alberto Peralta, Luis Rubalcaba
Pubblicato in: Mathematics, Numero 9/9, 2021, Pagina/e 1055, ISSN 2227-7390
Editore: MDPI
DOI: 10.3390/math9091055

Competency-Industry Relatedness (C-IR) Framework for Sustained Business Growth in Startups during and Beyond Pandemic: Myths and Lessons from Publicly Funded Innovative Startups

Autori: Varun Gupta, Luis Rubalcaba
Pubblicato in: Sustainability, Numero 13/9, 2021, Pagina/e 4632, ISSN 2071-1050
Editore: MDPI Open Access Publishing
DOI: 10.3390/su13094632

Social entrepreneurs as change makers: expanding public service networks for social innovation

Autori: Anne Vorre Hansen, Lars Fuglsang, Faïz Gallouj, Ada Scupola
Pubblicato in: Public Management Review, 2021, Pagina/e 1-20, ISSN 1471-9037
Editore: Taylor & Francis
DOI: 10.1080/14719037.2021.1916065

The role of soft skills to leverage co-creation in living labs: insights from Spain

Autori: David Gago, Luis Rubalcaba
Pubblicato in: The Innovation Journal: The Public Sector Innovation Journal, Numero Volume 25(2), 2020, ISSN 1715-3816
Editore: The Innovation Journal

Public Value Co-Creation in Living Labs—Results from Three Case Studies

Autori: Nathalie Haug, Ines Mergel
Pubblicato in: Administrative Sciences, Numero 11/3, 2021, Pagina/e 74, ISSN 2076-3387
Editore: MDPI
DOI: 10.3390/admsci11030074

A Metagovernance Model of Innovation Networks in the Health and Social Services Using a Neo-Schumpeterian Framework

Autori: Alberto Peralta, Luis Rubalcaba
Pubblicato in: International Journal of Environmental Research and Public Health, Numero 18/11, 2021, Pagina/e 6133, ISSN 1660-4601
Editore: MDPI
DOI: 10.3390/ijerph18116133

Creating value in Public Services: The Struggle between Private and Public interest

Autori: Siv Magnussen, Rolf Rønning
Pubblicato in: The Innovation Journal: The Public Sector Innovation Journal, Numero Volume 26(1), 2021, ISSN 1715-3816
Editore: The Innovation Journal

Co-experience, co-production and co-governance: an ecosystem approach to the analysis of value creation

Autori: Kirsty Strokosch, Stephen P. Osborne
Pubblicato in: Policy & Politics, Numero 48/3, 2020, Pagina/e 425-442, ISSN 0305-5736
Editore: The Policy Press
DOI: 10.1332/030557320x15857337955214

Collaborative Service Innovation: A Quantitative Analysis of Innovation Networks in a Multisectoral Setting

Autori: Alberto Peralta, Luis Rubalcaba
Pubblicato in: Mathematics, Numero 9/11, 2021, Pagina/e 1270, ISSN 2227-7390
Editore: MDPI
DOI: 10.3390/math9111270

Living Labs for Public Sector Innovation: An Integrative Literature Review

Autori: Lars Fuglsang, Anne Vorre Hansen, Ines Mergel, Maria Taivalsaari Røhnebæk
Pubblicato in: Administrative Sciences, Numero 11/2, 2021, Pagina/e 58, ISSN 2076-3387
Editore: MDPI
DOI: 10.3390/admsci11020058

Advancing innovation in the public sector: Aligning innovation measurement with policy goals

Autori: Anthony Arundel, Carter Bloch, Barry Ferguson
Pubblicato in: Research Policy, 2018, ISSN 0048-7333
Editore: Elsevier BV
DOI: 10.1016/j.respol.2018.12.001

Digital service teams in government

Autori: Ines Mergel
Pubblicato in: Government Information Quarterly, Numero 36/4, 2019, Pagina/e 101389, ISSN 0740-624X
Editore: Pergamon Press Ltd.
DOI: 10.1016/j.giq.2019.07.001

Defining digital transformation: Results from expert interviews

Autori: Ines Mergel, Noella Edelmann, Nathalie Haug
Pubblicato in: Government Information Quarterly, Numero 36/4, 2019, Pagina/e 101385, ISSN 0740-624X
Editore: Pergamon Press Ltd.
DOI: 10.1016/j.giq.2019.06.002

Digitale Transformation als Reformvorhaben der deutschen öffentlichen Verwaltung

Autori: Ines Mergel
Pubblicato in: der moderne staat – Zeitschrift für Public Policy, Recht und Management, Numero 12 10.3224/dms.v12 https://budrich-journals.de/index.php/dms/issue/archive/1-2019, 2019, Pagina/e 162-171, ISSN 1865-7192
Editore: Budrich Journals
DOI: 10.3224/dms.v12i1.09

Prosocial Motivation of Private Sector IT Professionals Joining Government

Autori: Ines Mergel, Nicola Bellé, Greta Nasi
Pubblicato in: Review of Public Personnel Administration, Numero November 2019, 2019, Pagina/e 0734371X1988605, ISSN 0734-371X
Editore: Sage Publications
DOI: 10.1177/0734371x19886058

Digital Transformation of PublicAdministration Services in Denmark:A Process Tracing Case Study

Autori: Ada Scupola
Pubblicato in: Nordic and Baltic Journal of Information and Communications Technologies, Numero 2018/1, 2019, Pagina/e 261-284, ISSN 1902-097X
Editore: River Publishers
DOI: 10.13052/nbjict1902-097x.2018.014

Towards a servitization of innovation networks: a mapping

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: Public Management Review, Numero August 2019, 2019, Pagina/e 1-30, ISSN 1471-9037
Editore: Taylor & Francis
DOI: 10.1080/14719037.2019.1637012

Users' Involvement in Value Co‐Creation: The More the Better?

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: European Management Review, Numero October 2019, 2019, ISSN 1740-4754
Editore: Palgrave Macmillan Ltd.
DOI: 10.1111/emre.12365

L’innovation dans les services publics à la lumière des paradigmes de l’administration publique et des perspectives des Service Innovation Studies

Autori: Benoit Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: European Review of Service Economics and Management, Numero 8-2, 2019, Pagina/e 91-120, ISSN 2497-0107
Editore: Classiques Garnier
DOI: 10.15122/isbn.978-2-406-09862-1.p.0091

Living Labs as an Innovation Tool for Public Value Creation: Possibilities and Pitfalls

Autori: Anne Vorre Hansen, Lars Fuglsang
Pubblicato in: The Innovation Journal: The Public Sector Innovation Journal, Numero Volume 25(3), 2020, ISSN 1715-3816
Editore: The Innovation Journal

Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?

Autori: Mette Sønderskov, Rolf Rønning
Pubblicato in: Administrative Sciences, Numero 11/3, 2021, Pagina/e 64, ISSN 2076-3387
Editore: MDPI
DOI: 10.3390/admsci11030064

Developing a strategic user orientation: a key element for the delivery of effective public services

Autori: Stephen P. Osborne, Kirsty Strokosch
Pubblicato in: Global Public Policy and Governance, 2021, ISSN 2730-6291
Editore: Springer
DOI: 10.1007/s43508-021-00008-9

Public service innovation networks (PSINs): an instrument for collaborative innovation and value co-creation in public service(s

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: European Review of Service Economics and Management, Numero 2020-2, n° 10, 2020, ISSN 2555-0284
Editore: Classiques Garnier
DOI: 10.15122/isbn.978-2-406-11028-6.p.0133

Service Design and Learning Experience Development in Higher Education

Autori: Nóra Fazekas, Norbert Kiss, Tibor Baráth
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Political and Cultural Determinants of Public Sector Innovation and Value Co-creation. The Case of Hungary

Autori: György Drótos, Miklós Rosta
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Efficiency of judicial conciliation activities in French courts: Evidence from a bad-output Data Envelopment Analysis (DEA) framework

Autori: Matthieu Belarouci
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Towards a servitization of innovation networks: from traditional innovation networks to public service innovation networks for social innovation

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: INTEGRATE Conference “Research and innovation in work for people with complex needs”, 2019
Editore: INTEGRATE Conference

Which innovation regime for public service innovation networks for social innovation (PSINSIs)? lessons from a European cases database

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Social innovation networks and territorial dynamics

Autori: Céline Merlin-Brogniart
Pubblicato in: "R-D Management conference “The innovation challenge: bridging research, industry and society""", 2019
Editore: R-D Management conference

Public service innovation networks (PSINs): an instrument for collaborative innovation and value co-creation in public service(s)

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: "R-D Management conference “The innovation challenge: bridging research, industry and society""", 2019
Editore: R-D Management conference

Characteristics of cities and social entrepreneurship

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: "Workshop ""Entrepreneurial territories: measures, determinants and outcomes"" organized by the journal ""Annals of Regional Science, 19-20 November 2020""", 2020
Editore: Annals of Regional Science

Functional Service Economy, partnerships and social innovations

Autori: Céline Merlin-Brogniart
Pubblicato in: 28th RESER Conference, “Services in the age of contested globalization”, 2018
Editore: RESER Conference

Living labs as a path to public innovation and co-creation

Autori: Lars Fuglsang, Anne Vorre Hansen
Pubblicato in: "30th RESER International Congress ""Value Co-creation and Innovation in the New Service Economy""", 2021
Editore: RESER Conference

A European state-of-the-art of Public Service Innovation Network for Social innovation

Autori: C. Merlin-Brogniart, L. Fuglsang, S. Magnussen, A. Peralta, R. Rønning, A. Scupola
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Inception, activities and performance of Spanish living labs: a comparative approach

Autori: David Gago, Luis Rubalcaba
Pubblicato in: 30th RESER International Congress & Co-VAL Conference- Value co-creation and innovation in the Service Economy, 2021
Editore: RESER Conference
DOI: 10.13140/rg.2.2.33625.54882

Public Service Logic and Service Design – Value propositions through framing

Autori: Røhnebæk, M. Zhu, Y., Peralta, A., Francois, V. & Kiss, N.
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Public networks for collaborative social innovation: an exploration of the employment, and social public services

Autori: Alberto Peralta, Luis Rubalcaba
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Characteristics of cities and social entrepreneurship

Mapping Social Innovations: Knowledge Intensive Social Services (KISS) as Systems Builders

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: "R-D Management Conference “The innovation challenge: bridging research, industry and society""", 2019
Editore: R-D Management Conference

Public Service Innovation Network for Social Innovation: A European overview

Autori: C. Merlin-Brogniart, L. Fuglsang, A.V. Hansen, M. Katona, S. Magnussen, A. Peralta, E. Revesz, R. Rønning, M. Rosta, A. Scupola
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

An integrative innovation network: the MAIA method

Autori: Céline Merlin-Brogniart
Pubblicato in: RNI, Forum Innovation IX, 2019
Editore: Forum Innovation

A research note on living labs co-production: Exploring the link to public value and service

Autori: Lars Fuglsang, Anne Vorre Hansen
Pubblicato in: 28th RESER Conference, “Services in the age of contested globalization”, 2018
Editore: RESER Conference

Citizen-oriented digital transformation in the public sector

Autori: Ines Mergel, Rainer Kattel, Veiko Lember, Keegan McBride
Pubblicato in: Proceedings of the 19th Annual International Conference on Digital Government Research Governance in the Data Age - dgo '18, 2018, Pagina/e 1-3, ISBN 9781-450365260
Editore: ACM Press
DOI: 10.1145/3209281.3209294

Services in innovation networks and innovation networks in services: from traditional innovation networks (TINs) to public service innovation networks (PSINs)

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: Communication to the 28th RESER Conference, “Services in the age of contested globalization”, Numero September 2018, 2018
Editore: RESER Conference

Theoretical and empirical evidence of public service innovation networks for social innovation (PSINSIs) in Denmark: A Systematic Literature Review

Autori: Lars Fuglsang, Ada Scupola
Pubblicato in: R&D Management conference “The innovation challenge: bridging research, industry and society”, Paris, France, June 17-21, 2019, Numero June 2019, 2019
Editore: R&D Management conference

A Case Study of Digital Transformation of Danish Public Services: Actors and Policies

Autori: Ada Scupola
Pubblicato in: 2018 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU, 2018, Pagina/e 14-18, ISBN 978-1-7281-0444-7
Editore: IEEE
DOI: 10.1109/pctdde.2018.8624818

Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: 28th International RESER Conference, “Services and the future of the workforce”, 2019
Editore: RESER Conference

Social Entrepreneurs - The motor behind public service innovation networks for social innovation?

Autori: Anne Vorre Hansen, Lars Fuglsang
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Co-creating the future of work: the role of living labs as spaces of interaction and creation of public value

Autori: David Gago
Pubblicato in: XXIX RESER Annual Conference- Services and the future of workforce, 2019
Editore: RESER Conference

Collaborating for social innovation in public services: inside the black box of public service innovation networks for social innovation (PSINSIs)

Mapping Social Innovation Networks

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: 29th International RESER Conference, “Services and the future of the workforce”, 2019
Editore: RESER Conference

Building a framework for the use of servitization and public-private networks for public social innovation

Autori: Alberto Peralta, Luis Rubalcaba
Pubblicato in: 2019 edition of the R&D Management Conference, 2019
Editore: R&D Management Conference

Simulating the social learning and innovation of living labs and social hackathons: the LivLab Simulator

Autori: Alberto Peralta, Luis Rubalcaba
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Social innovation networks, co-creation and innovation dynamics: the case of civic service projects

Autori: Céline Merlin-Brogniart
Pubblicato in: "29th RESER Conference, “Services and the future of the workforce""", 2019
Editore: RESER Conference

User-centered design in a school-based health education program

Autori: Norbert Kiss, Nóra Fazekas, Éva Révész, György Drótos, Judit Boros
Pubblicato in: 30th RESER International Congress. Value Co-creation and Innovation in the New Service Economy, 2021
Editore: RESER Conference

Handbook of Service Science, Volume II

Autori: Benoît Desmarchelier
Pubblicato in: Handbook of Service Science, Volume II in Service Science: Research and Innovations in the Service Economy book series, Numero Volume 2, 2019, ISBN 978-3-319-98512-1
Editore: Springer Switzerland
DOI: 10.1007/978-3-319-98512-1

The Palgrave Handbook of Co-Production of Public Services and Outcomes

Autori: Kirsty Strokosch, Stephen Osborne
Pubblicato in: The Palgrave handbook of co-production of public services and outcomes, 2021, ISBN 978-3-030-53705-0
Editore: Palgrave
DOI: 10.1007/978-3-030-53705-0

Public Service Logic - Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery

Autori: Stephen Osborne
Pubblicato in: Public Service Logic, 2020, ISBN 9781003009153
Editore: Routledge
DOI: 10.4324/9781003009153

Opinion: rethinking public services in a time of Covid-19

Autori: Edwina Yida Zhu, Stephen Osborne, Kirsty Strokosch
Pubblicato in: Civil Service World, 2020
Editore: Dods Group PLC

La co‑création de valeur publique par les directions du numérique: une comparaison internationale

Autori: Ines Mergel
Pubblicato in: Action Publique: Recherche et pratiques, 2020
Editore: IGPDE

Developing a strategic orientation for resilient and sustainable public services

Autori: Stephen P. Osborne, Kirsty Strokosch, Greta Nasi, Maria Cucciniello
Pubblicato in: Government in Action. Research and Practices, 2020
Editore: IGPDE

How may service design and social anthropology spur innovation in the public sector? (translated title)

Autori: Røhnebæk, Maria; Bjerck,Mari
Pubblicato in: Forskningspolitikk, 2020
Editore: NIFU

"Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation: Co-VAL EU funded project [770356] ""Understanding value co-creation in public services for transforming European public administrations"""

Autori: Desmarchelier, Benoît; Djellal, Faridah; gallouj, Faïz
Pubblicato in: HALSCHS, Numero January 2020, 2020
Editore: University of Lille

Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation

Autori: Desmarchelier , Benoît; Djellal , Faridah; gallouj , Faïz
Pubblicato in: HALSCHS, Numero November 2018, 2018
Editore: University of Lille

Public sector innovation - an emerging research agenda (translated title)

Autori: Rannveig Røste, Maria Røhnebæk, Rolf Rønning, Per Koch
Pubblicato in: Forskningspolitikk, 2020
Editore: NIFU

Les réseaux d’innovation de service(s) public(s) (RISP): collaborer pour l’innovation et la création de valeur

Autori: Benoît Desmarchelier, Faridah Djellal, Faïz Gallouj
Pubblicato in: 2018
Editore: HALSHS

New development: Strategic user orientation in public services delivery—the missing link in the strategic trinity?

Autori: Stephen P. Osborne, Maria Cucciniello, Greta Nasi, Kirsty Strokosch
Pubblicato in: Public Money & Management, Numero 41/2, 2021, Pagina/e 172-175, ISSN 0954-0962
Editore: Blackwell Publishing Inc.
DOI: 10.1080/09540962.2020.1758401

Nutzerperspektive in den Vordergrund stellen

Autori: Ines Mergel
Pubblicato in: Innovative Verwaltung, Numero 40/10, 2018, Pagina/e 22-24, ISSN 1618-9876
Editore: Springer Professional
DOI: 10.1007/s35114-018-0124-9

Digitale Verwaltung umsetzen

Autori: Ines Merge
Pubblicato in: Innovative Verwaltung, Numero 41/1-2, 2019, Pagina/e 32-33, ISSN 1618-9876
Editore: Springer Fachmedien Wiesbaden
DOI: 10.1007/s35114-018-0167-y

How Governance Paradigms and Other Drivers Affect Public Managers Acceptance of Innovation Practices

Autori: Alberto Peralta, Luis Rubalcaba, Javier Carrillo-Hermosilla
Pubblicato in: Academy of Management Proceedings, Numero 2020/1, 2020, Pagina/e 20024, ISSN 0065-0668
Editore: Academy of Management
DOI: 10.5465/ambpp.2020.20024abstract

Estonia’s Digital Transformation - Mission Mystique and the Hiding Hand

Autori: Rainer Kattel, Ines Mergel
Pubblicato in: Great Policy Successes, 2019, Pagina/e 143-160, ISBN 9780198843719
Editore: Oxford University Press
DOI: 10.1093/oso/9780198843719.003.0008

Service Economies and Complexity

Autori: Benoît Desmarchelier
Pubblicato in: Handbook of Service Science, Volume II, 2019, Pagina/e 711-728, ISBN 978-3-319-98511-4
Editore: Springer International Publishing
DOI: 10.1007/978-3-319-98512-1_31

Human-Centric Service Co-innovation in Public Services from a Practice-Based Perspective: A Case of Elderly Care

Autori: Lars Fuglsang
Pubblicato in: Human-Centered Digitalization and Services, Numero 19, 2019, Pagina/e 17-36, ISBN 978-981-13-7724-2
Editore: Springer Singapore
DOI: 10.1007/978-981-13-7725-9_2

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