Project description
Conversation analysis powered by artificial intelligence helps businesses succeed
Assessing employees’ suitability for their positions, their leadership and management skills and customer loyalty are all critical to the productivity and success of businesses. Most assessments are based on intuition, lacking a scientific basis and often riddled with personal bias for a myriad of reasons. Most interpersonal interactions occur in meetings and account for a substantial percentage of working hours. Harnessing this large and valuable ‘data set’ is the focus of the EU-funded WINNING project. The team have developed artificial intelligence analysis software to analyse conversations in real time. It will be offered in a software-as-a-service model that provides reports enabling comparison of groups, topics, meeting formats and more.
Objective
Emotional and social intelligence is critical for business productivity but it’s very difficult to assess without managers’ personal bias. Most of inter-personal interactions occur in meetings (35-50% working hours) but nobody can measure their effectiveness without interfering and interrupting, thus lowering their performance. As a result, companies frequently invest in the wrong talents, teams or customers, relying only on “intuition”.
There are some tools for speech analysis but they are all focused on a single speaker. A huge amount of information beyond knowledge (emotional, relational, cultural, etc.) is produced during meetings but there is no way to analyse it.
WINNINGMINDS is a conversation Artificial Intelligence analysis software which captures and analyses discussions and context in real time, under a SaaS model for three customer processes:
- Talent assessment: Who is the fittest talent.
- Management & leadership meetings: Team effectiveness.
- Client/account management meetings: Client’s emotional loyalty.
It identifies work competences and skills, interactions, attitudes, employee wellbeing, level of collective intelligence, how effective a team is working together and its readiness to succeed on a task. It provides Benchmark Reports to compare different performance of groups, topics, meeting formats, etc.
Main benefits for users are:
- Reduce mis-hiring costs (€257k/head failed).
- More customer satisfaction and loyalty (5% = +25-95% profit).
- Increase meeting productivity (20%).
For our company, we expect:
- Consolidate business (our core product).
- International expansion (mostly EU and USA).
- Develop our IP assets and contribution (increase company value).
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- natural sciences computer and information sciences artificial intelligence
- social sciences economics and business economics production economics productivity
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Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
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H2020-EU.2.3. - INDUSTRIAL LEADERSHIP - Innovation In SMEs
MAIN PROGRAMME
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H2020-EU.3. - PRIORITY 'Societal challenges
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H2020-EU.2.1. - INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies
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Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
SME-1 - SME instrument phase 1
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Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
(opens in new window) H2020-EIC-SMEInst-2018-2020
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Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.
W1W 5DS LONDON
United Kingdom
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.