CORDIS provides links to public deliverables and publications of HORIZON projects.
Links to deliverables and publications from FP7 projects, as well as links to some specific result types such as dataset and software, are dynamically retrieved from OpenAIRE .
Deliverables
DOP will include the following sections: - What is Service Design/ User Centred Design - Why service design is important for financial instruments - Service design process for designing user friendly financial instruments - How to use service design to improve a Financial Instrument - How to use service design to design a Financial Instrument - How to use service design to evaluate a Financial Instrument - Financial Instrument Service Design Toolkit with guidelines on how to use it and practical tips - Description of the Pilots in Greece, Poland, Portugal: How we used the process to measure and improve the satisfaction level of the stakeholders that participated in the regional Financial Instruments - Case studies on user friendly financial instruments
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