Project description
A cloud-based smart IT service operator
Large companies and organisations worldwide spend the majority of their IT budget on maintaining and managing their IT sourcing activities. The main reason for the adoption of non-automated, decentralised and ineffective processes is ITSM ecosystems with multiple vendors and clients. This means more manual operations, higher operational costs, and inefficient client service. Also, the quite exclusive activities on the operational level neglect the strategic ones. The EU-funded ONEIO project proposes the first software as a service (SaaS) cloud-based solution that offers secure, flexible and trustworthy service integration for any IT service process. The project advances a cost competitive all-inclusive service that does not demand special maintenance costs, software and hardware investments, or complex integrations.
Objective
55% of global organizations manage their IT sourcing activities exclusively at an operational level, without considering a strategic layer. Large organizations still spend most of their IT resources in management, integration and maintenance tasks: 37% of large businesses dedicate the majority of their IT budgets to maintenance and management. Complex multi-client/multi-vendor ITSM ecosystems common for large organizations are the main reason for the application of non-automated, decentralized and inefficient processes. This results in a massive amount of manual work for operational Service Desk processing, leading to higher operational costs and poor customer experience.
At Service-Flow, we are developing the world’s first SaaS solution for Service Integration: ONEIO, a ready-to-use cloud-based system providing secure, scalable and reliable service integrations for all IT service processes. For less than half the price of its competitors, ONEIO offers an all-inclusive service that does not require separate maintenance costs, software or hardware investments, complex integrations or special service integration skills. Thanks to its SaaS-based nature and its innovative block-based architecture, ONEIO can be set up in minutes. ONEIO also eliminates the need to set up the solution for each new client or vendor. It provides full ITSM system automation, built-in support for ITIL and SIAM, automatic ticket creation, centralized multi-sourcing operational management, operational control, transparency of outsourced services and complete standardization. Service-Flow has already received international acclaim for ONEIO’s initial prototypes by prestigious entities, such as Gartner and CIOReview.
ONEIO will allow us to seize the European and global markets and reach EBITDA of €9.3 million in 5 years, incrase our Monthly REcurring Revenue (MRR) from €130,000 to €3 million, create 100 jobs, and reach revenues of €30.9 million. Investing in ONEIO will have a return of 7.9.
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- natural sciences computer and information sciences software
- social sciences sociology industrial relations automation
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Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
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H2020-EU.2.3. - INDUSTRIAL LEADERSHIP - Innovation In SMEs
MAIN PROGRAMME
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H2020-EU.3. - PRIORITY 'Societal challenges
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H2020-EU.2.1. - INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies
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Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
SME-2 - SME instrument phase 2
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Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
(opens in new window) H2020-EIC-SMEInst-2018-2020
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Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.
00350 HELSINKI
Finland
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.