Objective
In the European mechanical engineering industry the product quality loses continuously in meaning as a competition instrument. In order to differentiate nevertheless from the international competition, customer-fair service products must be offered more and more apart from the high quality and the efficiency of the machines. Therefore especially small and medium-size machine dealers are required to offer wide service performance apart from the pure sales of machines, to set up long-term business relations, to guarantee the permanent availability of the necessary product knowledge and to offer services in the proximity of the customer (spatial, temporal and linguistic). In order to be able to offer these requests in line to the market, the objective of this project is the design and implementation of a trans-regional service network which shall enable the change from pure trading companies to trading and service companies by using innovative information and telecommunication technologies.
In the Distributed Services project, a European-wide service network is to be structured for four machine trading companies from Sweden, Belgium, Portugal and the Netherlands under participation of a mechanical engineering company and a consulting and system house. This network shall enable the change from pure trading companies to trading and service companies. The installation of telecommunications-based services, like tele-support, video-support and hotline-support is the centre of attention. These services will be based on scientific innovations, particularly within the telecommunication sector, which are developed further on in the context of this project for the described industry. The supply of service performance is to be furnished as far as possible, i.e. in the 1st and 2nd -level-support locally by the trading companies, while complex service cases are solved by a support team in the factory of the mechanical engineering company.
Fields of science (EuroSciVoc)
Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Data not available
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Coordinator
3336 LH ZWIJNDRECHT
Netherlands
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.