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Enhancing Knowledge Management in Enterprises

Objective

Project Summary:
The proposal aims to contribute to enhance the take up of Knowledge Management in enterprises by showing some way for doing it. It features a pragmatic approach based on two concrete significant industrial applications which will provide guidelines for the development of methods and tools to support KM. One application deals with complex system manufacturing and client support, it concerns the design and development of customised courses for helicopter buyers in distributed sites. The other application is in the area of waste processing and recycling. It will provide the members of a network of collaborating organisations with the capability to trade knowledge for the development of new processes and for the creation of new business opportunities. The project applications are in different domains, they have different objectives and they will provide a good measure of the generality and the adaptability of the concepts, methods and tools to be proposed.

The main industrial objectives of the proposal are to improve business operations in the selected applications of user partners 1 and 2 and to show the way for knowledge management up take in these partners organisations.
For application 1 (customer training in one-of-the-kind complex products manufacturing):
- To have easy access to the knowledge needed to design training courses;
- To benefit from on-line expert guidance to develop training courses from templates, reusable parts and available knowledge.

For application 2 (organic waste processing and recycling):
- To benefit from ICT support to conduct negotiations with customers and/or potential partners in other countries and to trade knowledge. Project Summary:
The proposal aims to contribute to enhance the take up of Knowledge Management in enterprises by showing some way for doing it. It features a pragmatic approach based on two concrete significant industrial applications which will provide guidelines for the development of methods and tools to support KM. One application deals with complex system manufacturing and client support, it concerns the design and development of customised courses for helicopter buyers in distributed sites. The other application is in the area of waste processing and recycling. It will provide the members of a network of collaborating organisations with the capability to trade knowledge for the development of new processes and for the creation of new business opportunities. The project applications are in different domains, they have different objectives and they will provide a good measure of the generality and the adaptability of the concepts, methods and tools to be proposed.

The main industrial objectives of the proposal are to improve business operations in the selected applications of user partners 1 and 2 and to show the way for knowledge management up take in these partners organisations.
For application 1 (customer training in one-of-the-kind complex products manufacturing):
- To have easy access to the knowledge needed to design training courses;
- To benefit from on-line expert guidance to develop training courses from templates, reusable parts and available knowledge.

For application 2 (organic waste processing and recycling):
- To benefit from ICT support to conduct negotiations with customers and/or potential partners in other countries and to trade knowledge.
Knowledge Management Framework Impact and guidelines of (Inter-)Cultural Issues in Knowledge Management Software: expert system and document generation (ISIWrite)Software: Knowledge Management system (ISIKnowledge) Software: Knowledge Management and Information exchange Portal Training documentation database management Prototype of a web based training module.

Funding Scheme

CSC - Cost-sharing contracts

Coordinator

EUROCOPTER
Address
L'aeroport
13180 Marignane
France

Participants (5)

DONAU UNIVERSITAET KREMS
Austria
Address
Dr.-karl-dorrek-strasse 30
Krems
ISO INFORMATIQUE
France
Address
530, Rue Francois Hennebique
13100 Aix-en-provence
PRODUTEC INGENIEURGESELLSCHAFT MBH
Germany
Address
Leher Heerstrasse 102
28359 Bremen
QUEST COMPUTING LTD
Ireland
Address
Ushers Court, Ushers Quay
8 Dublin
UMWELTSCHUTZ NORD GMBH & CO.
Germany
Address
Industriepark
27777 Ganderkesee