Objective
"In the on-demand digital era, time has become one of the most valuable commodities. Companies thrive or fail due to their process speed. This requires companies to track and optimize every step in their customers' ""journey"" - the chain of events that begins when a customer first interacts, and ends when the product or service is delivered or completed.
Current solutions for LiveJourney are inadequate as they do not track or optimize time, and are difficult to install and integrate with existing systems.
LiveJourney is a breakthrough SaaS solution that enables companies to track and optimize their customer journeys through a simple web dashboard. It uses real-time data visualizations and algorithms with complex process mining and statistical models. LiveJourney tracks and predicts journey time, can be used out-of-the-box even by non-technical staff, and is accessibly priced for any company.
Early trials shows it can reduce journey times by 10-25%, predict journey duration with 82% accuracy, and increase customer retention by 8%.
It is developed by Your Data Consulting, a French SME launched in April 2015 by five experienced founders. It has already developed and released a working beta version of its product, attracted five clients including major French brands, and earned €150K in revenue.
It targets B2B customers including large enterprises in logistics, supply chains, finance, insurance and automobile manufacturing. It will scale up in France and expand to Germany, Italy, Spain, United Kingdom and United States, where there are 25,885 applicable companies and a TAM of over €1.1B. It reaches customers via direct sales and partner agents. By 2020 it will scale to 24 staff, achieve €7.4M in revenue, earn an EBIT of €2.01M.
LiveJourney is now applying to undertake a Feasibility Study to prove technical and commercial viability and subsequently raise a larger funding round to fully commericalize its innovative product."
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: https://op.europa.eu/en/web/eu-vocabularies/euroscivoc.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: https://op.europa.eu/en/web/eu-vocabularies/euroscivoc.
- humanities languages and literature general language studies
- natural sciences computer and information sciences software
- natural sciences computer and information sciences data science big data
- social sciences economics and business business and management business models
- natural sciences mathematics applied mathematics statistics and probability
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Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
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H2020-EU.2.1.1. - INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT)
MAIN PROGRAMME
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H2020-EU.2.3.1. - Mainstreaming SME support, especially through a dedicated instrument
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Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
SME-1 - SME instrument phase 1
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Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
(opens in new window) H2020-SMEInst-2016-2017
See all projects funded under this callCoordinator
Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.
75012 PARIS
France
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.