Project description DEENESFRITPL A closer look at AI’s human workers Today, AI is increasingly demanding low-tech human support in coding, verification and cleaning of software material. The so-called ghost workers perform such short-term tasks on demand, anonymously, through automated platforms, without any feedback from colleagues or managers. Despite the growth of this particular phenomenon, the influence of such an occupation on work-related well-being remains unresearched. To address this urgent gap, the EU-funded GHOSTWORK project will conduct an in-depth study of ghost workers’ working conditions and how these impact their overall well-being. A new multi-methodological approach will be developed, enabling an integrated framework incorporating models, theory and empirical findings. Show the project objective Hide the project objective Objective Artificial intelligence depends on human labour to conduct tasks such as data cleaning, coding, and classifying content. This on-demand work is offered and performed online, paid by the task, on platforms like Amazon Mechanical Turk. Conceptualized as ‘ghost work’, this rapidly growing, platform-based work is largely unseen: workers are unable to speak with managers, do not get feedback, and lack labour protections. How do these specific work conditions influence ghost workers’ well-being? To ensure decent work conditions as automation continues to expand, knowledge about the effects of ghost work on well-being is urgently needed.The proposed project will develop and test an integrative framework for analysing the effects of ghost work on worker’s well-being. Existing models for analysing the impact of work conditions on well-being fall short for studying ghost work, as these models assume a person has a job and most likely an employer and colleagues. Therefore, this project begins from the specificities of ghost work to synthesize theories and concepts about algorithmic control, occupational well-being, human computation, and platform labour, in order to understand how and through which mechanisms ghost work influences well-being.The project will contribute to and advance cross-disciplinary scholarship on platform labour and organizational studies of algorithmic technologies. Using a multi-methodological approach to study the effects of ghost work, it begins with in-depth interview-based fieldwork on ghostworkers’ work conditions, and then entails qualitative diary studies of the short-term dynamics of ghost work for worker’s work conditions and well-being. Finally, a 4-wave longitudinal panel study will investigate the relationship between ghost work and well-being over time. Scholars in multiple fields, as well as policy makers and industry leaders, will be keenly interested in both the resulting integrative framework and empirical findings. Fields of science natural sciencescomputer and information sciencesartificial intelligencesocial sciencessociologyindustrial relationsautomation Keywords platform work platform labour digital labour workers' well-being work conditions algorithmic control job control algorithmic fairness employee well-being Programme(s) H2020-EU.1.1. - EXCELLENT SCIENCE - European Research Council (ERC) Main Programme Topic(s) ERC-2020-COG - ERC CONSOLIDATOR GRANTS Call for proposal ERC-2020-COG See other projects for this call Funding Scheme ERC-COG - Consolidator Grant Host institution ERASMUS UNIVERSITEIT ROTTERDAM Net EU contribution € 1 958 490,00 Address BURGEMEESTER OUDLAAN 50 3062 PA Rotterdam Netherlands See on map Region West-Nederland Zuid-Holland Groot-Rijnmond Activity type Higher or Secondary Education Establishments Links Contact the organisation Opens in new window Website Opens in new window Participation in EU R&I programmes Opens in new window HORIZON collaboration network Opens in new window Total cost € 1 958 490,00 Beneficiaries (1) Sort alphabetically Sort by Net EU contribution Expand all Collapse all ERASMUS UNIVERSITEIT ROTTERDAM Netherlands Net EU contribution € 1 958 490,00 Address BURGEMEESTER OUDLAAN 50 3062 PA Rotterdam See on map Region West-Nederland Zuid-Holland Groot-Rijnmond Activity type Higher or Secondary Education Establishments Links Contact the organisation Opens in new window Website Opens in new window Participation in EU R&I programmes Opens in new window HORIZON collaboration network Opens in new window Total cost € 1 958 490,00
